BleepingComputer.com: Google redirect malware causing nightmare

I've been using google chrome for the past couple of years with no problems. Earlier this week I was using google to search for something and a list of links was returned. When I clicked on one of the links I was redirected to an advertisement page. Anytime I try to go to the google search page, google chrome will crash. I've did some research through google help, and every indication I've seen is that this is not an issue with google chrome. I ran malware bytes but no infections were found. i also ran spybot, but it wanted me to purchase a subsrciption, and several other forums I read indicated that wouldn't necesaarily correct the problem. Any help to get this corrected would be much appreciated.


.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by John at 10:57:49.04 on Sun 05/15/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3891.956 [GMT -5:00]
.
AV: Spyware Doctor with AntiVirus *Enabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
AV: avast! Antivirus *Enabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! Antivirus *Enabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spyware Doctor *Enabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\system32\conhost.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\windows\SysWOW64\authServer.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\windows\system32\ThpSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\SymcPCCULaunchSvc.exe
C:\Program Files (x86)\Google\Update\1.3.21.53\GoogleCrashHandler.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\System32\rundll32.exe
C:\windows\SysWOW64\rundll32.exe
C:\Users\John\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Program Files (x86)\CE\nmSvc.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files\TOSHIBA\FlashCards\Hotkey\TcrdKBB.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\system32\igfxext.exe
C:\Program Files (x86)\CE\nmFlt.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files (x86)\Spyware Doctor\pctsAuxs.exe
C:\Program Files (x86)\Spyware Doctor\pctsSvc.exe
C:\Program Files (x86)\Spyware Doctor\pctsTray.exe
C:\Program Files (x86)\Spyware Doctor\TFEngine\TFService.exe
C:\windows\system32\taskhost.exe
C:\Users\John\AppData\Local\Google\Update\1.3.21.53\GoogleCrashHandler.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\windows\system32\wuauclt.exe
c:\Program Files (x86)\Microsoft Silverlight\4.0.60310.0\agcp.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\windows\SysWOW64\rundll32.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files (x86)\Google\Google Updater\2.4.2166.3772\GoogleUpdaterInstallMgr.exe
C:\Program Files (x86)\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Users\John\Downloads\HijackThis.exe
C:\windows\SysWOW64\NOTEPAD.EXE
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\Downloads\Defogger.exe
C:\windows\system32\conhost.exe
C:\windows\SysWOW64\ctfmon.exe
C:\windows\system32\taskeng.exe
C:\windows\System32\svchost.exe -k swprv
C:\Users\John\Dropbox\Desktop\dds.scr
C:\windows\system32\conhost.exe
C:\windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
uDefault_Page_URL = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
uInternet Settings,ProxyOverride = <local>
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {f3c88694-effa-4d78-b409-54b7b2535b14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [Google Update] "C:\Users\John\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [marssa] rundll32 "C:\Users\John\AppData\Roaming\TRAPIJ.dll",Rpbjhte
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [TSleepSrv] %ProgramFiles(x86)%\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" UNATTENDED
mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [NMSVC] C:\Program Files (x86)\CE\nmSvc.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [ISTray] "C:\Program Files (x86)\Spyware Doctor\pctsTray.exe"
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\John\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\GOOGLE~1.LNK - C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
LSP: C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
LSP: CESpy.dll
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files%20(x86)/Risk/Images/stg_drm.ocx
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files%20(x86)/Risk/Images/armhelper.ocx
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg64.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [(Default)]
mRun-x64: [IgfxTray] C:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\windows\system32\igfxpers.exe
mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
mRun-x64: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [ThpSrv] C:\windows\system32\thpsrv /logon
mRun-x64: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun-x64: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun-x64: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun-x64: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun-x64: [Teco] "%ProgramFiles%\TOSHIBA\TECO\Teco.exe" /r
mRun-x64: [TosWaitSrv] %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe
mRun-x64: [SmartFaceVWatcher] %ProgramFiles%\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
mRun-x64: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun-x64: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
mRun-x64: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
mRun-x64: [TosNC] %ProgramFiles%\Toshiba\BulletinBoard\TosNcCore.exe
mRun-x64: [TosReelTimeMonitor] %ProgramFiles%\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
.
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;C:\Windows\System32\drivers\PCTCore64.sys [2011-5-13 218056]
R0 TfFsMon;TfFsMon;C:\Windows\System32\drivers\TfFsMon.sys [2011-5-13 65072]
R0 TfSysMon;TfSysMon;C:\Windows\System32\drivers\TfSysMon.sys [2011-5-13 60416]
R0 Thpdrv;TOSHIBA HDD Protection Driver;C:\Windows\System32\drivers\thpdrv.sys [2009-6-29 34880]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;C:\Windows\System32\drivers\Thpevm.sys [2009-6-29 14784]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\Windows\System32\drivers\tos_sps64.sys [2010-9-23 482384]
R1 pctgntdi;pctgntdi;C:\Windows\System32\drivers\pctgntdi64.sys [2011-5-13 306648]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 Auth Service;Auth Service;C:\Windows\System32\authServer.exe [2011-3-21 290816]
R2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\SymcPCCULaunchSvc.exe [2010-9-23 123320]
R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe [2010-9-23 126392]
R2 sdAuxService;PC Tools Auxiliary Service;C:\Program Files (x86)\Spyware Doctor\pctsAuxs.exe [2011-5-13 365280]
R2 sdCoreService;PC Tools Security Service;C:\Program Files (x86)\Spyware Doctor\pctsSvc.exe [2011-5-13 1141712]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-7-28 267192]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\Windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-9-23 2320920]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-9-23 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-2-26 158976]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-2-3 271872]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2010-5-31 7689216]
R3 pctplsg;pctplsg;C:\Windows\System32\drivers\pctplsg64.sys [2011-5-13 92896]
R3 PGEffect;Pangu effect driver;C:\Windows\System32\drivers\PGEffect.sys [2010-9-23 35008]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-9-23 331880]
R3 TfNetMon;TfNetMon;C:\Windows\System32\drivers\TfNetMon.sys [2011-5-13 41888]
R3 ThreatFire;ThreatFire;C:\Program Files (x86)\Spyware Doctor\TFEngine\TFService.exe service --> C:\Program Files (x86)\Spyware Doctor\TFEngine\TFService.exe service [?]
R3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-9-23 51512]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-7-22 822192]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\System32\drivers\vwifimp.sys [2009-7-13 17920]
R3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2010-6-18 39832]
RUnknown aswFsBlk;aswFsBlk; [x]
RUnknown aswMonFlt;aswMonFlt; [x]
RUnknown aswSP;aswSP; [x]
RUnknown avast! Antivirus;avast! Antivirus; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-29 136176]
S3 acpials;ALS Sensor Filter;C:\Windows\System32\drivers\acpials.sys [2009-7-14 9728]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-29 136176]
S3 JMCR;JMCR;C:\Windows\System32\drivers\jmcr.sys [2010-5-18 164464]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-3-5 340240]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-2-15 1255736]
.
=============== Created Last 30 ================
.
2011-05-15 15:13:36 -------- d-----w- C:\PROGRA~3\Alwil Software
2011-05-15 14:49:15 -------- d-----r- C:\Program Files (x86)\Skype
2011-05-15 14:40:32 -------- d-----w- C:\Users\John\AppData\Local\Immunet
2011-05-15 14:40:32 -------- d-----w- C:\PROGRA~3\Immunet
2011-05-15 14:40:15 -------- d-----w- C:\Program Files\Immunet Protect
2011-05-15 14:39:18 -------- d-----w- C:\Program Files\Common Files\WebM Project
2011-05-15 14:39:17 -------- d-----w- C:\Program Files (x86)\Common Files\WebM Project
2011-05-14 04:30:32 142336 ----a-w- C:\windows\System32\poqexec.exe
2011-05-14 04:30:32 123904 ----a-w- C:\windows\SysWow64\poqexec.exe
2011-05-13 21:55:15 -------- d-----w- C:\Users\John\AppData\Local\Deployment
2011-05-13 21:55:15 -------- d-----w- C:\Users\John\AppData\Local\Apps
2011-05-13 16:01:21 65072 --s---w- C:\windows\System32\drivers\TfFsMon.sys
2011-05-13 16:01:21 60416 --s---w- C:\windows\System32\drivers\TfSysMon.sys
2011-05-13 16:01:21 41888 --s---w- C:\windows\System32\drivers\TfNetMon.sys
2011-05-13 15:40:26 306648 ----a-w- C:\windows\System32\drivers\pctgntdi64.sys
2011-05-13 15:40:26 133072 ----a-w- C:\windows\System32\drivers\pctwfpfilter64.sys
2011-05-13 15:40:25 218056 ----a-w- C:\windows\System32\drivers\PCTCore64.sys
2011-05-13 15:40:22 92896 ----a-w- C:\windows\System32\drivers\pctplsg64.sys
2011-05-13 15:40:19 -------- d-----w- C:\Users\John\AppData\Roaming\PC Tools
2011-05-13 15:40:19 -------- d-----w- C:\Program Files (x86)\Spyware Doctor
2011-05-13 15:40:19 -------- d-----w- C:\Program Files (x86)\Common Files\PC Tools
2011-05-13 15:40:19 -------- d-----w- C:\PROGRA~3\PC Tools
2011-05-13 14:42:30 8802128 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{7FA7AF9F-0903-4386-B9CE-717050D8135E}\mpengine.dll
2011-05-12 15:38:55 -------- d-----w- C:\Users\John\AppData\Roaming\GetRightToGo
2011-05-11 17:06:31 -------- d-----w- C:\Users\John\AppData\Roaming\Malwarebytes
2011-05-11 17:06:28 38224 ----a-w- C:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-05-11 17:06:28 -------- d-----w- C:\PROGRA~3\Malwarebytes
2011-05-11 17:06:25 24152 ----a-w- C:\windows\System32\drivers\mbam.sys
2011-05-11 17:06:25 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-05-11 13:47:55 5509504 ----a-w- C:\windows\System32\ntoskrnl.exe
2011-05-11 13:47:54 3957632 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2011-05-11 13:47:54 3901824 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2011-05-11 13:42:03 52224 ----a-w- C:\windows\System32\drivers\usbehci.sys
2011-05-11 13:42:03 343040 ----a-w- C:\windows\System32\drivers\usbhub.sys
2011-05-11 13:42:03 324608 ----a-w- C:\windows\System32\drivers\usbport.sys
2011-05-11 13:42:02 99328 ----a-w- C:\windows\System32\drivers\usbccgp.sys
2011-05-11 13:42:02 7936 ----a-w- C:\windows\System32\drivers\usbd.sys
2011-05-11 13:42:02 30720 ----a-w- C:\windows\System32\drivers\usbuhci.sys
2011-05-11 13:42:02 25600 ----a-w- C:\windows\System32\drivers\usbohci.sys
2011-05-03 18:45:35 -------- d-----w- C:\Users\John\AppData\Roaming\TweetDeckFast.FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
2011-05-03 18:45:32 -------- d-----w- C:\Program Files (x86)\TweetDeck
2011-04-29 17:54:33 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2011-04-29 17:53:19 -------- d-----w- C:\PROGRA~3\Symantec
.
==================== Find3M ====================
.
2011-04-10 14:44:04 90112 --sha-r- C:\Users\John\AppData\Roaming\TRAPIJ.dll
2011-03-12 12:03:46 662528 ----a-w- C:\windows\System32\XpsPrint.dll
2011-03-12 11:31:58 442880 ----a-w- C:\windows\SysWow64\XpsPrint.dll
2011-03-11 06:23:13 187264 ----a-w- C:\windows\System32\drivers\storport.sys
2011-03-11 06:23:06 166272 ----a-w- C:\windows\System32\drivers\nvstor.sys
2011-03-11 06:23:06 1657216 ----a-w- C:\windows\System32\drivers\ntfs.sys
2011-03-11 06:23:06 148352 ----a-w- C:\windows\System32\drivers\nvraid.sys
2011-03-11 06:23:00 410496 ----a-w- C:\windows\System32\drivers\iaStorV.sys
2011-03-11 06:22:41 107904 ----a-w- C:\windows\System32\drivers\amdsata.sys
2011-03-11 06:22:40 27008 ----a-w- C:\windows\System32\drivers\amdxata.sys
2011-03-11 06:19:26 1395712 ----a-w- C:\windows\System32\mfc42.dll
2011-03-11 06:19:26 1359872 ----a-w- C:\windows\System32\mfc42u.dll
2011-03-11 06:18:20 2566144 ----a-w- C:\windows\System32\esent.dll
2011-03-11 06:15:54 96768 ----a-w- C:\windows\System32\fsutil.exe
2011-03-11 05:40:24 1164288 ----a-w- C:\windows\SysWow64\mfc42u.dll
2011-03-11 05:40:24 1137664 ----a-w- C:\windows\SysWow64\mfc42.dll
2011-03-11 05:39:35 1686016 ----a-w- C:\windows\SysWow64\esent.dll
2011-03-11 05:37:34 74240 ----a-w- C:\windows\SysWow64\fsutil.exe
2011-03-08 06:14:30 976896 ----a-w- C:\windows\System32\inetcomm.dll
2011-03-08 05:38:13 740864 ----a-w- C:\windows\SysWow64\inetcomm.dll
2011-03-04 06:17:25 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
2011-03-04 06:17:24 347648 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
2011-03-03 06:17:10 182272 ----a-w- C:\windows\System32\dnsrslvr.dll
2011-03-03 06:14:38 30208 ----a-w- C:\windows\System32\dnscacheugc.exe
2011-03-03 05:27:30 28672 ----a-w- C:\windows\SysWow64\dnscacheugc.exe
2011-03-03 03:58:32 3133440 ----a-w- C:\windows\System32\win32k.sys
2011-02-26 06:23:14 2870272 ----a-w- C:\windows\explorer.exe
2011-02-26 05:33:07 2614784 ----a-w- C:\windows\SysWow64\explorer.exe
2011-02-24 06:30:00 476160 ----a-w- C:\windows\System32\XpsGdiConverter.dll
2011-02-24 06:29:15 1197056 ----a-w- C:\windows\System32\wininet.dll
2011-02-24 06:24:57 57856 ----a-w- C:\windows\System32\licmgr10.dll
2011-02-24 05:32:52 288256 ----a-w- C:\windows\SysWow64\XpsGdiConverter.dll
2011-02-24 05:32:44 981504 ----a-w- C:\windows\SysWow64\wininet.dll
2011-02-24 05:30:16 44544 ----a-w- C:\windows\SysWow64\licmgr10.dll
2011-02-24 05:05:13 482816 ----a-w- C:\windows\System32\html.iec
2011-02-24 04:24:04 1638912 ----a-w- C:\windows\System32\mshtml.tlb
2011-02-24 04:23:48 386048 ----a-w- C:\windows\SysWow64\html.iec
2011-02-24 03:50:26 1638912 ----a-w- C:\windows\SysWow64\mshtml.tlb
2011-02-23 05:16:28 461312 ----a-w- C:\windows\System32\drivers\srv.sys
2011-02-23 05:16:01 401920 ----a-w- C:\windows\System32\drivers\srv2.sys
2011-02-23 05:15:50 161792 ----a-w- C:\windows\System32\drivers\srvnet.sys
2011-02-23 05:15:27 157696 ----a-w- C:\windows\System32\drivers\mrxsmb.sys
2011-02-23 05:15:14 286720 ----a-w- C:\windows\System32\drivers\mrxsmb10.sys
2011-02-23 05:15:13 126464 ----a-w- C:\windows\System32\drivers\mrxsmb20.sys
2011-02-23 05:15:06 90624 ----a-w- C:\windows\System32\drivers\bowser.sys
2011-02-19 06:37:44 1135104 ----a-w- C:\windows\System32\FntCache.dll
2011-02-19 06:37:10 1540608 ----a-w- C:\windows\System32\DWrite.dll
2011-02-19 06:36:49 902656 ----a-w- C:\windows\System32\d2d1.dll
2011-02-19 06:36:13 46080 ----a-w- C:\windows\System32\atmlib.dll
2011-02-19 05:32:48 1074176 ----a-w- C:\windows\SysWow64\DWrite.dll
2011-02-19 05:32:35 739840 ----a-w- C:\windows\SysWow64\d2d1.dll
2011-02-19 05:32:08 34304 ----a-w- C:\windows\SysWow64\atmlib.dll
2011-02-19 04:13:39 367104 ----a-w- C:\windows\System32\atmfd.dll
2011-02-19 03:37:02 294912 ----a-w- C:\windows\SysWow64\atmfd.dll
2011-02-18 06:37:05 612352 ----a-w- C:\windows\System32\vbscript.dll
2011-02-18 06:33:50 31232 ----a-w- C:\windows\System32\prevhost.exe
2011-02-18 05:36:26 428032 ----a-w- C:\windows\SysWow64\vbscript.dll
2011-02-18 05:33:29 31232 ----a-w- C:\windows\SysWow64\prevhost.exe
.
============= FINISH: 11:03:09.53 ===============

It looks like I forgot the attachment.

EDIT: Posts merged ~Budapest

This post has been edited by Budapest: 15 May 2011 - 04:16 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

• Do not run any other tool untill instructed to do so!
  
• Please Do not Attach logs or put in code boxes.
  
• Tell me about any problems that have occurred during the fix.
  
• Tell me of any other symptoms you may be having as these can help also.
  
• Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.

• The application window will appear
  
• Click the Disable button to disable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

Download DDS:

Please download DDS by sUBs from one of the links below and save it to your desktop:


Download DDS and save it to your desktop

Link1
Link2
Link3

Please disable any anti-malware program that will block scripts from running before running DDS.


• Double-Click on dds.scr and a command window will appear. This is normal.
  
• Shortly after two logs will appear:
  
  • DDS.txt
    
  • Attach.txt
  
  
• A window will open instructing you save & post the logs
  
• Save the logs to a convenient place such as your desktop
  
• Copy the contents of both logs & post in your next reply

information and logs:

In your next post I need the following


• .logs from DDS
  
• let me know of any problems you may have had

Gringo

Hi Gringo,

Thanks for your reply. Below is the DDS Log, and then the attach log. Let me know if there is you need me to copy that into this field. everything has been running fine on my computer except for the any internet search using google chrome. When I get a link through google search it tries to take me to an ad if I click on the search result. One work around I've found is if I right click on the link, and open it in a new tab. Let me know if you need anything else from me.

.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by John at 13:28:54.52 on Thu 05/19/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3891.1927 [GMT -5:00]
.
AV: Spyware Doctor with AntiVirus *Enabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
AV: avast! Antivirus *Enabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! Antivirus *Enabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spyware Doctor *Enabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\system32\conhost.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\windows\SysWOW64\authServer.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\windows\system32\ThpSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\SymcPCCULaunchSvc.exe
C:\Program Files (x86)\Google\Update\1.3.21.53\GoogleCrashHandler.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\System32\rundll32.exe
C:\windows\SysWOW64\rundll32.exe
C:\Users\John\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files\TOSHIBA\FlashCards\Hotkey\TcrdKBB.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\system32\igfxext.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files (x86)\Spyware Doctor\pctsAuxs.exe
C:\Program Files (x86)\Spyware Doctor\pctsTray.exe
C:\windows\system32\taskhost.exe
C:\Users\John\AppData\Local\Google\Update\1.3.21.53\GoogleCrashHandler.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
c:\Program Files (x86)\Microsoft Silverlight\4.0.60310.0\agcp.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\windows\SysWOW64\ctfmon.exe
C:\windows\system32\wuauclt.exe
C:\Program Files (x86)\Spyware Doctor\pctsSvc.exe
C:\Program Files (x86)\Spyware Doctor\TFEngine\TFService.exe
C:\Program Files (x86)\CE\nmSvc.exe
C:\Program Files (x86)\CE\nmFlt.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\windows\SysWOW64\rundll32.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\Dropbox\Desktop\dds.scr
C:\windows\system32\conhost.exe
C:\windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
uDefault_Page_URL = hxxp://www.google.com/ig?brand=TSND&bmod=TSND
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSND&bmod=TSND
uInternet Settings,ProxyOverride = <local>
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {f3c88694-effa-4d78-b409-54b7b2535b14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [Google Update] "C:\Users\John\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [marssa] rundll32 "C:\Users\John\AppData\Roaming\TRAPIJ.dll",Rpbjhte
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
mRun: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [TSleepSrv] %ProgramFiles(x86)%\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" UNATTENDED
mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [NMSVC] C:\Program Files (x86)\CE\nmSvc.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [ISTray] "C:\Program Files (x86)\Spyware Doctor\pctsTray.exe"
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\John\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\GOOGLE~1.LNK - C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
LSP: C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
LSP: CESpy.dll
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files%20(x86)/Risk/Images/stg_drm.ocx
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files%20(x86)/Risk/Images/armhelper.ocx
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg64.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [(Default)]
mRun-x64: [IgfxTray] C:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\windows\system32\igfxpers.exe
mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
mRun-x64: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [ThpSrv] C:\windows\system32\thpsrv /logon
mRun-x64: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun-x64: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun-x64: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun-x64: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun-x64: [Teco] "%ProgramFiles%\TOSHIBA\TECO\Teco.exe" /r
mRun-x64: [TosWaitSrv] %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe
mRun-x64: [SmartFaceVWatcher] %ProgramFiles%\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
mRun-x64: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
mRun-x64: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
mRun-x64: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
mRun-x64: [TosNC] %ProgramFiles%\Toshiba\BulletinBoard\TosNcCore.exe
mRun-x64: [TosReelTimeMonitor] %ProgramFiles%\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
.
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;C:\Windows\System32\drivers\PCTCore64.sys [2011-5-13 218056]
R0 TfFsMon;TfFsMon;C:\Windows\System32\drivers\TfFsMon.sys [2011-5-13 65072]
R0 TfSysMon;TfSysMon;C:\Windows\System32\drivers\TfSysMon.sys [2011-5-13 60416]
R0 Thpdrv;TOSHIBA HDD Protection Driver;C:\Windows\System32\drivers\thpdrv.sys [2009-6-29 34880]
R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;C:\Windows\System32\drivers\Thpevm.sys [2009-6-29 14784]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\Windows\System32\drivers\tos_sps64.sys [2010-9-23 482384]
R1 pctgntdi;pctgntdi;C:\Windows\System32\drivers\pctgntdi64.sys [2011-5-13 306648]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 Auth Service;Auth Service;C:\Windows\System32\authServer.exe [2011-3-21 290816]
R2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\SymcPCCULaunchSvc.exe [2010-9-23 123320]
R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe [2010-9-23 126392]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-7-28 267192]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\Windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-9-23 2320920]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-9-23 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-2-26 158976]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-2-3 271872]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2010-5-31 7689216]
R3 pctplsg;pctplsg;C:\Windows\System32\drivers\pctplsg64.sys [2011-5-13 92896]
R3 PGEffect;Pangu effect driver;C:\Windows\System32\drivers\PGEffect.sys [2010-9-23 35008]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-9-23 331880]
R3 TfNetMon;TfNetMon;C:\Windows\System32\drivers\TfNetMon.sys [2011-5-13 41888]
R3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-9-23 51512]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-7-22 822192]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\System32\drivers\vwifimp.sys [2009-7-13 17920]
R3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2010-6-18 39832]
RUnknown aswFsBlk;aswFsBlk; [x]
RUnknown aswMonFlt;aswMonFlt; [x]
RUnknown aswSP;aswSP; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-29 136176]
S3 acpials;ALS Sensor Filter;C:\Windows\System32\drivers\acpials.sys [2009-7-14 9728]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-29 136176]
S3 JMCR;JMCR;C:\Windows\System32\drivers\jmcr.sys [2010-5-18 164464]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-3-5 340240]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-2-15 1255736]
.
=============== Created Last 30 ================
.
2011-05-17 12:19:48 8802128 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{D66841EC-B0A0-4D97-B09A-5F9FFAAC4444}\mpengine.dll
2011-05-15 15:13:36 -------- d-----w- C:\PROGRA~3\Alwil Software
2011-05-15 14:49:15 -------- d-----r- C:\Program Files (x86)\Skype
2011-05-15 14:40:32 -------- d-----w- C:\Users\John\AppData\Local\Immunet
2011-05-15 14:40:32 -------- d-----w- C:\PROGRA~3\Immunet
2011-05-15 14:40:15 -------- d-----w- C:\Program Files\Immunet Protect
2011-05-15 14:39:18 -------- d-----w- C:\Program Files\Common Files\WebM Project
2011-05-15 14:39:17 -------- d-----w- C:\Program Files (x86)\Common Files\WebM Project
2011-05-14 04:30:32 142336 ----a-w- C:\windows\System32\poqexec.exe
2011-05-14 04:30:32 123904 ----a-w- C:\windows\SysWow64\poqexec.exe
2011-05-13 21:55:15 -------- d-----w- C:\Users\John\AppData\Local\Deployment
2011-05-13 21:55:15 -------- d-----w- C:\Users\John\AppData\Local\Apps
2011-05-13 16:01:21 65072 --s---w- C:\windows\System32\drivers\TfFsMon.sys
2011-05-13 16:01:21 60416 --s---w- C:\windows\System32\drivers\TfSysMon.sys
2011-05-13 16:01:21 41888 --s---w- C:\windows\System32\drivers\TfNetMon.sys
2011-05-13 15:40:26 306648 ----a-w- C:\windows\System32\drivers\pctgntdi64.sys
2011-05-13 15:40:26 133072 ----a-w- C:\windows\System32\drivers\pctwfpfilter64.sys
2011-05-13 15:40:25 218056 ----a-w- C:\windows\System32\drivers\PCTCore64.sys
2011-05-13 15:40:22 92896 ----a-w- C:\windows\System32\drivers\pctplsg64.sys
2011-05-13 15:40:19 -------- d-----w- C:\Users\John\AppData\Roaming\PC Tools
2011-05-13 15:40:19 -------- d-----w- C:\Program Files (x86)\Spyware Doctor
2011-05-13 15:40:19 -------- d-----w- C:\Program Files (x86)\Common Files\PC Tools
2011-05-13 15:40:19 -------- d-----w- C:\PROGRA~3\PC Tools
2011-05-12 15:38:55 -------- d-----w- C:\Users\John\AppData\Roaming\GetRightToGo
2011-05-11 17:06:31 -------- d-----w- C:\Users\John\AppData\Roaming\Malwarebytes
2011-05-11 17:06:28 38224 ----a-w- C:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-05-11 17:06:28 -------- d-----w- C:\PROGRA~3\Malwarebytes
2011-05-11 17:06:25 24152 ----a-w- C:\windows\System32\drivers\mbam.sys
2011-05-11 17:06:25 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-05-11 13:47:55 5509504 ----a-w- C:\windows\System32\ntoskrnl.exe
2011-05-11 13:47:54 3957632 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2011-05-11 13:47:54 3901824 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2011-05-11 13:42:03 52224 ----a-w- C:\windows\System32\drivers\usbehci.sys
2011-05-11 13:42:03 343040 ----a-w- C:\windows\System32\drivers\usbhub.sys
2011-05-11 13:42:03 324608 ----a-w- C:\windows\System32\drivers\usbport.sys
2011-05-11 13:42:02 99328 ----a-w- C:\windows\System32\drivers\usbccgp.sys
2011-05-11 13:42:02 7936 ----a-w- C:\windows\System32\drivers\usbd.sys
2011-05-11 13:42:02 30720 ----a-w- C:\windows\System32\drivers\usbuhci.sys
2011-05-11 13:42:02 25600 ----a-w- C:\windows\System32\drivers\usbohci.sys
2011-05-03 18:45:35 -------- d-----w- C:\Users\John\AppData\Roaming\TweetDeckFast.FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
2011-05-03 18:45:32 -------- d-----w- C:\Program Files (x86)\TweetDeck
2011-04-29 17:54:33 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2011-04-29 17:53:19 -------- d-----w- C:\PROGRA~3\Symantec
.
==================== Find3M ====================
.
2011-04-10 14:44:04 90112 --sha-r- C:\Users\John\AppData\Roaming\TRAPIJ.dll
2011-03-12 12:03:46 662528 ----a-w- C:\windows\System32\XpsPrint.dll
2011-03-12 11:31:58 442880 ----a-w- C:\windows\SysWow64\XpsPrint.dll
2011-03-11 06:23:13 187264 ----a-w- C:\windows\System32\drivers\storport.sys
2011-03-11 06:23:06 166272 ----a-w- C:\windows\System32\drivers\nvstor.sys
2011-03-11 06:23:06 1657216 ----a-w- C:\windows\System32\drivers\ntfs.sys
2011-03-11 06:23:06 148352 ----a-w- C:\windows\System32\drivers\nvraid.sys
2011-03-11 06:23:00 410496 ----a-w- C:\windows\System32\drivers\iaStorV.sys
2011-03-11 06:22:41 107904 ----a-w- C:\windows\System32\drivers\amdsata.sys
2011-03-11 06:22:40 27008 ----a-w- C:\windows\System32\drivers\amdxata.sys
2011-03-11 06:19:26 1395712 ----a-w- C:\windows\System32\mfc42.dll
2011-03-11 06:19:26 1359872 ----a-w- C:\windows\System32\mfc42u.dll
2011-03-11 06:18:20 2566144 ----a-w- C:\windows\System32\esent.dll
2011-03-11 06:15:54 96768 ----a-w- C:\windows\System32\fsutil.exe
2011-03-11 05:40:24 1164288 ----a-w- C:\windows\SysWow64\mfc42u.dll
2011-03-11 05:40:24 1137664 ----a-w- C:\windows\SysWow64\mfc42.dll
2011-03-11 05:39:35 1686016 ----a-w- C:\windows\SysWow64\esent.dll
2011-03-11 05:37:34 74240 ----a-w- C:\windows\SysWow64\fsutil.exe
2011-03-08 06:14:30 976896 ----a-w- C:\windows\System32\inetcomm.dll
2011-03-08 05:38:13 740864 ----a-w- C:\windows\SysWow64\inetcomm.dll
2011-03-04 06:17:25 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
2011-03-04 06:17:24 347648 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
2011-03-03 06:17:10 182272 ----a-w- C:\windows\System32\dnsrslvr.dll
2011-03-03 06:14:38 30208 ----a-w- C:\windows\System32\dnscacheugc.exe
2011-03-03 05:27:30 28672 ----a-w- C:\windows\SysWow64\dnscacheugc.exe
2011-03-03 03:58:32 3133440 ----a-w- C:\windows\System32\win32k.sys
2011-02-26 06:23:14 2870272 ----a-w- C:\windows\explorer.exe
2011-02-26 05:33:07 2614784 ----a-w- C:\windows\SysWow64\explorer.exe
2011-02-24 06:30:00 476160 ----a-w- C:\windows\System32\XpsGdiConverter.dll
2011-02-24 06:29:15 1197056 ----a-w- C:\windows\System32\wininet.dll
2011-02-24 06:24:57 57856 ----a-w- C:\windows\System32\licmgr10.dll
2011-02-24 05:32:52 288256 ----a-w- C:\windows\SysWow64\XpsGdiConverter.dll
2011-02-24 05:32:44 981504 ----a-w- C:\windows\SysWow64\wininet.dll
2011-02-24 05:30:16 44544 ----a-w- C:\windows\SysWow64\licmgr10.dll
2011-02-24 05:05:13 482816 ----a-w- C:\windows\System32\html.iec
2011-02-24 04:24:04 1638912 ----a-w- C:\windows\System32\mshtml.tlb
2011-02-24 04:23:48 386048 ----a-w- C:\windows\SysWow64\html.iec
2011-02-24 03:50:26 1638912 ----a-w- C:\windows\SysWow64\mshtml.tlb
2011-02-23 05:16:28 461312 ----a-w- C:\windows\System32\drivers\srv.sys
2011-02-23 05:16:01 401920 ----a-w- C:\windows\System32\drivers\srv2.sys
2011-02-23 05:15:50 161792 ----a-w- C:\windows\System32\drivers\srvnet.sys
2011-02-23 05:15:27 157696 ----a-w- C:\windows\System32\drivers\mrxsmb.sys
2011-02-23 05:15:14 286720 ----a-w- C:\windows\System32\drivers\mrxsmb10.sys
2011-02-23 05:15:13 126464 ----a-w- C:\windows\System32\drivers\mrxsmb20.sys
2011-02-23 05:15:06 90624 ----a-w- C:\windows\System32\drivers\bowser.sys
2011-02-19 06:37:44 1135104 ----a-w- C:\windows\System32\FntCache.dll
2011-02-19 06:37:10 1540608 ----a-w- C:\windows\System32\DWrite.dll
2011-02-19 06:36:49 902656 ----a-w- C:\windows\System32\d2d1.dll
2011-02-19 06:36:13 46080 ----a-w- C:\windows\System32\atmlib.dll
2011-02-19 05:32:48 1074176 ----a-w- C:\windows\SysWow64\DWrite.dll
2011-02-19 05:32:35 739840 ----a-w- C:\windows\SysWow64\d2d1.dll
2011-02-19 05:32:08 34304 ----a-w- C:\windows\SysWow64\atmlib.dll
2011-02-19 04:13:39 367104 ----a-w- C:\windows\System32\atmfd.dll
2011-02-19 03:37:02 294912 ----a-w- C:\windows\SysWow64\atmfd.dll
.
============= FINISH: 13:34:52.84 ===============

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

:multiple Anti Virus programs:

It looks like you are operating your computer with multiple Anti Virus programs running in memory at once:

AV: Spyware Doctor with AntiVirus
AV: avast! Antivirus

Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

Please remove one of them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• Log from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Here is the log from combo fix. I restarted my computer, and am able to use google chrome for searches without being redirected to other ads. Thank You! If you don't mind me asking, where was the problem, and how did combo fix solve it? Anything else I need to do?

Hello

we can't talk about what our tools do or don't do (we need to keep as close to the bad guys as possible)


These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Your Java is out of date.

It can be updated by the Java control panel

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  
• An update should begin;
  
• follow the prompts

Clear your Java Cache

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
  
  • On the General tab, under Temporary Internet Files, click the Settings button.
    
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and Applets
    Trace and Log Files
    
    
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    
  • Click OK to leave the Temporary Files Window
    
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
  
• Save any unsaved work. TFC will close all open application windows.
  
• Double-click TFC.exe to run the program.
  
• If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM


• Double-click mbam icon
  
• go to the update tab at the top
  
• click on check for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis Installer
  
• Save HijackThis Installer to your desktop.
  
• Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  
• Come back here to this thread and Paste the log in your next reply.
  
• DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

In your next post I need the following


• Log From MBAM
  
• report from Hijackthis
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

I did everything up to the MBAM. The MBAM log is below. I had problems running the HijackThis Installer. When I right clicked on it, it did not allow me to run as admin option.


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6619

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/19/2011 3:34:14 PM
mbam-log-2011-05-19 (15-34-14).txt

Scan type: Quick scan
Objects scanned: 160748
Time elapsed: 2 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hello

Sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

Gringo

This is the log from HijackThis:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:37:31 PM, on 5/19/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Users\John\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Program Files (x86)\CE\nmSvc.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CE\nmFlt.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\windows\SysWOW64\rundll32.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe
O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" UNATTENDED
O4 - HKLM\..\Run: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [NMSVC] C:\Program Files (x86)\CE\nmSvc.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: Dropbox.lnk = John\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Google Calendar Sync.lnk = C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\syswow64\nmnsp.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O10 - Unknown file in Winsock LSP: cespy.dll
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files%20(x86)/Risk/Images/stg_drm.ocx
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files%20(x86)/Risk/Images/armhelper.ocx
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Auth Service - Unknown owner - C:\windows\system32\authServer.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Toshiba Laptop Checkup Application Launcher (Norton PC Checkup Application Launcher) - Symantec Corporation - C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\SymcPCCULaunchSvc.exe
O23 - Service: Common Client Job Manager Service (PCCUJobMgr) - Symantec Corporation - C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: TOSHIBA HDD Protection (Thpsrv) - Unknown owner - C:\windows\system32\ThpSrv.exe (file missing)
O23 - Service: ThreatFire - Unknown owner - C:\Program Files (x86)\Spyware Doctor\TFEngine\TFService.exe (file missing)
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 12696 bytes

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis
  
• Click on the Scan button
  
• Put a check beside all of the items listed below (if present):
  
  
  O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP
  O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
  O4 - HKLM\..\Run: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
  O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
  O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" UNATTENDED
  O4 - HKLM\..\Run: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
  O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
  O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
  O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  O4 - Startup: Dropbox.lnk = John\AppData\Roaming\Dropbox\bin\Dropbox.exe
  O4 - Global Startup: Google Calendar Sync.lnk = C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
  
  
  
  
• Close all open windows and browsers/email, etc...
  
• Click on the "Fix Checked" button
  
• When completed, close the application.
  
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brakets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the activex control to install
  
  • Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options
  
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• Wait for the scan to finish
  
• Click on copy to clipboard and paste the results here in this topic
  
• you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

Gringo

Here is what I got from running eset. What's next

C:\Qoobox\Quarantine\C\Users\John\AppData\Roaming\TRAPIJ.dll.vir a variant of Win32/Kryptik.NDI trojan

Hello

The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialise and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

Alright, did all of this. When I went to turn on Automatic Updating the sysdm.cpl didn't have an automatic updating tab. I did find Windows Update in the Control Panel and made sure it was set to Automatic Updates. With all the log files I created on my desktop do I just need to delete those? Also anything special I need to do to uninstall HijackThis or DeFogger?

Hello

what ever is left over just delet them


gringo

Great, thanks for all your help.