BleepingComputer.com: Killer Trojan,Hijacked my computer

Jump to content

Forum Guidelines

Posted Image Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

Killer Trojan,Hijacked my computer MOVED to Virus,Trojan and Malware Removal Logs ~~boopme

#1 User is offline   mccam49 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 2
  • Joined: 06-May 11

Posted 06 May 2011 - 09:27 PM

Hi
I have a killer trojan on my computer that, I believe, has hijacked my URLs and my search enging. I keep getting the error message "Windows cannot find etc.... Also my computer has slowed down considerably. I have run Hijack this but as I am not really computer program literate I don't know what to do. I just noticed it said something about hijacking the URLs and search engine. Daily I remove it with an anti spyware but that doesn't fix it as it obviously has been programmed in. Can you help me.
The Hijack this log file follows.
Thanks

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:24:05 PM, on 7/05/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\trademanager\aliim.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxduserv.exe
C:\WINDOWS\system32\lxducoms.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\ParetoLogic\PLAS\plasservice.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ParetoLogic\Anti-Spyware\Pareto_AS.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - C:\Program Files\PriceGong\2.1.0\PriceGongIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Lexmark Printable Web - {D2C5E510-BE6D-42CC-9F61-E4F939078474} - C:\Program Files\Lexmark Printable Web\bho.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Yahoo!7 Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AutoTBar] c:\Program Files\HP\Digital Imaging\bin\AUTOTBAR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [aliim] C:\Program Files\trademanager\aliim.exe
O4 - HKCU\..\Run: [MyVBApp1] C:\Program Files\Option Matrix\Subliminal Vision Pro\Subliminal Final.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Program Files\Trend Micro\HiJackThis\HijackThis.exe /startupscan
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O8 - Extra context menu item: Clear Fields - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComClearFields.html
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O8 - Extra context menu item: Identities Editor - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditIdent.html
O8 - Extra context menu item: Logoff - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComLogoff.html
O8 - Extra context menu item: Passcards Editor - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditPass.html
O8 - Extra context menu item: Password Generator - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html
O8 - Extra context menu item: Reset Fields - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComResetFields.html
O8 - Extra context menu item: RoboForm Options - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComOptions.html
O8 - Extra context menu item: RoboForm TaskBar Icon - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComTaskBarIcon.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Safenotes Editor - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditNote.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Set Fields - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSetFields.html
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Options - {320AF880-6646-11D3-ABEE-C5DBF3571F4C} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComOptions.html
O9 - Extra 'Tools' menuitem: RoboForm Options - {320AF880-6646-11D3-ABEE-C5DBF3571F4C} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComOptions.html
O9 - Extra button: Customize - {320AF880-6646-11D3-ABEE-C5DBF3571F4E} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O9 - Extra 'Tools' menuitem: Customize Menu - {320AF880-6646-11D3-ABEE-C5DBF3571F4E} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O9 - Extra button: Generate - {320AF880-6646-11D3-ABEE-C5DBF3571F50} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html
O9 - Extra 'Tools' menuitem: Password Generator - {320AF880-6646-11D3-ABEE-C5DBF3571F50} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComPasswordGenerator.html
O9 - Extra button: TaskBar - {320AF880-6646-11D3-ABEE-C5DBF3571F51} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComTaskBarIcon.html
O9 - Extra 'Tools' menuitem: RoboForm TaskBar Icon - {320AF880-6646-11D3-ABEE-C5DBF3571F51} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComTaskBarIcon.html
O9 - Extra button: Set Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F52} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSetFields.html
O9 - Extra 'Tools' menuitem: Set Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F52} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSetFields.html
O9 - Extra button: Reset Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F53} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComResetFields.html
O9 - Extra 'Tools' menuitem: Reset Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F53} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComResetFields.html
O9 - Extra button: Clear Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F54} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComClearFields.html
O9 - Extra 'Tools' menuitem: Clear Fields - {320AF880-6646-11D3-ABEE-C5DBF3571F54} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComClearFields.html
O9 - Extra button: Logoff - {320AF880-6646-11D3-ABEE-C5DBF3571F55} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComLogoff.html
O9 - Extra 'Tools' menuitem: Logoff - {320AF880-6646-11D3-ABEE-C5DBF3571F55} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComLogoff.html
O9 - Extra button: Identities - {45DB34C3-955C-11D3-ABEF-444553540000} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditIdent.html
O9 - Extra 'Tools' menuitem: Identities Editor - {45DB34C3-955C-11D3-ABEF-444553540000} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditIdent.html
O9 - Extra button: Passcards - {45DB34C3-955C-11D3-ABEF-444553540001} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditPass.html
O9 - Extra 'Tools' menuitem: Passcards Editor - {45DB34C3-955C-11D3-ABEF-444553540001} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditPass.html
O9 - Extra button: Safenotes - {45DB34C3-955C-11D3-ABEF-444553540002} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditNote.html
O9 - Extra 'Tools' menuitem: Safenotes Editor - {45DB34C3-955C-11D3-ABEF-444553540002} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditNote.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O16 - DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} (Auctiva Image Uploader Control) - http://www.auctiva.com/Aurigma/ImageUploader57.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1266825480033
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: lxduCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxduserv.exe
O23 - Service: lxdu_device - - C:\WINDOWS\system32\lxducoms.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLAVService - ParetoLogic Inc. - C:\Program Files\Common Files\PLAV\PLAVservice.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: XoftSpyService - ParetoLogic Inc. - C:\Program Files\Common Files\XoftSpySE\6\xoftspyservice.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O23 - Service: plasservice (ZeppelinService) - ParetoLogic Inc. - C:\Program Files\Common Files\ParetoLogic\PLAS\plasservice.exe

--
End of file - 16015 bytes

This post has been edited by boopme: 06 May 2011 - 09:30 PM

#2 User is offline   gringo_pr 

  • Bleepin Gringo
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 85,453
  • Joined: 03-July 08
  • Gender:Male
  • Location:Puerto rico

Posted 14 May 2011 - 12:25 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.



We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK

    Do not re-enable these drivers until otherwise instructed.


Download DDS:

    Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt

    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply






Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".


information and logs:

    In your next post I need the following

    • .logs from DDS
    • log from RKUnHooker
    • let me know of any problems you may have had


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

#3 User is offline   gringo_pr 

  • Bleepin Gringo
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 85,453
  • Joined: 03-July 08
  • Gender:Male
  • Location:Puerto rico

Posted 17 May 2011 - 09:06 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

#4 User is offline   gringo_pr 

  • Bleepin Gringo
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Team
  • Posts: 85,453
  • Joined: 03-July 08
  • Gender:Male
  • Location:Puerto rico

Posted 20 May 2011 - 02:24 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

Please Only Copy And Paste Reports Into Topic - Do Not Attach

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users