BleepingComputer.com: XP Internet Security alerts and Google keeps redirecting

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XP Internet Security alerts and Google keeps redirecting Spent $ on trojan malware removal like an idiot

#76 SweetTech

Agent ST

Group: Malware Response Team
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Posted 11 July 2011 - 11:27 AM

Who's the manufacturer of your computer? HP, Dell, Acer, etc.

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The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#77 bowlingdaisy

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Posted 11 July 2011 - 08:00 PM

It is a Toshiba Satellite.

#78 SweetTech

Agent ST

Group: Malware Response Team
Posts: 12,662
Joined: 15-March 09
Gender:Male
Location:Antarctica

Posted 12 July 2011 - 09:59 AM

You have some system files that are damaged. We need to get them replaced with the correct ones. I'd like to have you try and contact Toshiba, and see if they can help you out with the disk issue.

#79 bowlingdaisy

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Group: Members
Posts: 48
Joined: 08-June 10

Posted 15 July 2011 - 09:41 PM

I have not tried contacting Toshiba yet. The last time we fixed this computer, we sent it to a friend, and when he sent it back, the desktop background said, "Microsoft Windows XP, Pirated Edition" with a pirate skull and crossbones. I thought it was just a humorous image he had loaded on, but I finally looked up, "pirated edition" and see that he may have loaded that on. I'm going to contact him to see what he did. If it is the pirated edition, does that affect our next step?

#80 SweetTech

Agent ST

Group: Malware Response Team
Posts: 12,662
Joined: 15-March 09
Gender:Male
Location:Antarctica

Posted 16 July 2011 - 10:55 AM

Quote

If it is the pirated edition, does that affect our next step?

Yes and No. I tend to follow a policy of not assisting users who have a pirated version of Windows, but I do make exceptions in cases like yours where it was done by a friend without your knowledge, so I'm not going to abandon you, don't worry. But it may make things a little more difficult.

I think you should contact your friend and see what they did, and then report back to me, we will have a better idea of where we stand then.

This post has been edited by SweetTech: 16 July 2011 - 10:55 AM