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Remove Malware causing internet issues and random ad sounds

#1 User is offline   hollander77 

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Posted 22 April 2011 - 02:51 PM

My desktop computer, running Windows XP, was recently infected with what I believe was the WindowsRecovery virus. I have run Malwarebytes a couple of times and gotten part of the virus. I also ran Unhide.exe to where part of my computer has returned to normal. However, I'm now having issues with random ads and music playing in the background with nothing open. I also notice that Internet Explorer will not let me go to any web sites. I automatically get redirected to different kinds of advertising web sites. Needless to say, I've still got multiple bad things going on here. Needing some help in trying to address this. I'll be running through the initial instructions provided on this web site until I receive a response. Thanks

Quote

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Then post your DDS and GMER logs as a reply to this topic. Once you have done that I will remove my reply and consolidate the posts so that you retain your correct place in the queue.

If you can produce at least some of the logs, then please explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.


Here's what I've got:

DDS Log:
.
DDS (Ver_11-03-05.01) - NTFSx86 NETWORK
Run by User at 16:00:44.42 on Fri 04/22/2011
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.693 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\User\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = https://owa.pgnmail.com/CookieAuth.dll?GetLogon?reason=0&formdir=5&curl=Z2Fowa
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Road Runner High Speed Online
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Copernic Desktop Search: {c5f7a735-70f1-477f-8c36-6ff3c736017b} - c:\program files\copernic desktop search\CopernicDesktopSearchIntegration740.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: Copernic Desktop Search: {92a40b0a-740a-4a11-9ddb-70460c6da383} - c:\program files\copernic desktop search\CopernicDesktopSearchIntegration740.dll
EB: Copernic Desktop Search: {c5f7a735-70f1-477f-8c36-6ff3c736017b} - c:\program files\copernic desktop search\CopernicDesktopSearchIntegration740.dll
uRun: [Copernic Desktop Search] "c:\program files\copernic desktop search\CopernicDesktopSearch.exe" /tray
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [vptray] c:\program files\navnt\vptray.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [WinampAgent] c:\program files\winamp\winampa.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [<NO NAME>]
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [mmtask] "c:\program files\musicmatch\musicmatch jukebox\mmtask.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [Nikon Transfer Monitor] c:\program files\common files\nikon\monitor\NkMonitor.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hotsyn~1.lnk - c:\program files\palm\Hotsync.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: intuit.com
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
Trusted Zone: xmradio.com\xmro
DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - hxxp://www.ipix.com/viewers/ipixx.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxp://www.nrc.gov/admin/plugins/adams/icaweb.cab
DPF: {23A2712A-7A4F-4D0C-822C-D7BA9974447B} - hxxps://registration.rr.com/RegHelper.cab
DPF: {264AED84-12F1-4CA1-8AA7-EB939AE58D8D} - hxxps://webvpn.progress-energy.com/CACHE/stc/2/binaries/stcweb.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.snapfish.com/SnapfishActivia.cab
DPF: {54823A9D-6BAE-11D5-B519-0050BA2413EB} - hxxp://www.cyberlink.com/winxp/CheckDVD.cab
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://webvpn.progress-energy.com/CACHE/stc/3/binaries/vpnweb.cab
DPF: {705EC6D4-B138-4079-A307-EF13E40C2416} - hxxps://webvpn.progress-energy.com/CACHE/sdesktop/install/binaries/instweb.cab
DPF: {705EC6D4-B138-4079-A307-EF13E4889A82} - hxxps://webvpn.progress-energy.com/CACHE/sdesktop/install/binaries/instweb.cab
DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} - hxxp://games.pogo.com/online2/pogo/chainz_2/mjolauncher.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A8683C98-5341-421B-B23C-8514C05354F1} - hxxp://www.samsphotoclub.com/upload/FujifilmUploadClient.cab
DPF: {BAE1D8DF-0B35-47E3-A1E7-EEB3FF2ECD19} - hxxp://download-games.pogo.com/online2/pogo/diner_dash_flo_on_the_go/ddfotg.1.0.0.33.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DC75FEF6-165D-4D25-A518-C8C4BDA7BAA6} - hxxp://games.pogo.com/online2/pogo/diner_dash/DinerDash.1.0.0.80.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://games.pogo.com/online2/pogo/bejeweled2/popcaploader_v6.cab
DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} - hxxp://games.pogo.com/online2/pogo/mahjong_escape_ancient/PTGameLauncher.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\user\applic~1\mozilla\firefox\profiles\wzdafuyq.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.google.com
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R3 Eacfilt;Eacfilt Miniport;c:\windows\system32\drivers\eacfilt.sys [2005-11-29 9161]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-7 135664]
S2 IPSECEXT;Nortel Extranet Access Protocol;c:\windows\system32\drivers\ipsecw2k.sys [2005-11-29 114080]
S2 NAVAPEL;NAVAPEL;c:\program files\navnt\Navapel.sys [2001-9-24 9232]
S2 Norton AntiVirus Server;Norton AntiVirus Client;c:\program files\navnt\rtvscan.exe [2001-9-24 454656]
S2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2009-2-3 427192]
S3 cmeu0wdm;CardMan 2020;c:\windows\system32\drivers\cmeu0wdm.sys [2005-5-23 43737]
S3 CSVirtA;Cisco Systems SSL VPN Adapter;c:\windows\system32\drivers\CSVirtA.sys [2006-9-23 22136]
S3 ExtranetAccess;Contivity VPN Service;c:\program files\nortel networks\Extranet_serv.exe [2005-11-29 618496]
S3 Hirentnn;Hirentnn; [x]
S3 NAVAP;NAVAP;c:\program files\navnt\navap.sys [2001-9-24 176208]
S3 OMNUSB;Omnikey AG CardMan 2020 USB Smart Card Reader;c:\windows\system32\drivers\sccmusbm.sys [2005-9-21 23936]
.
=============== Created Last 30 ================
.
2011-04-22 17:32:08 -------- d-----w- C:\Rooter$
2011-04-21 22:04:33 -------- d-----w- c:\docume~1\user\applic~1\Malwarebytes
2011-04-21 22:04:23 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-21 22:04:22 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-21 22:04:19 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M ====================
.
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:45:07 434176 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-17 19:00:29 832512 ----a-w- c:\windows\system32\wininet.dll
2011-02-17 19:00:28 78336 ----a-w- c:\windows\system32\ieencode.dll
2011-02-17 19:00:28 1830912 ----a-w- c:\windows\system32\inetcpl.cpl
2011-02-17 19:00:27 17408 ------w- c:\windows\system32\corpol.dll
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-17 11:44:16 389120 ----a-w- c:\windows\system32\html.iec
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33:55 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33:55 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
.
============= FINISH: 16:02:09.96 ===============


GMER Log:
GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-04-22 19:02:51
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-17 ST3160023AS rev.8.12
Running: gmer.exe; Driver: C:\DOCUME~1\User\LOCALS~1\Temp\fxddapoc.sys


---- Kernel code sections - GMER 1.0.15 ----

INITc VolSnap.sys F76B7BD0 4 Bytes [82, AA, 4D, 80]
INITc VolSnap.sys F76B7BF8 4 Bytes [E6, 7D, 4E, 80]
INITc VolSnap.sys F76B7C21 3 Bytes [C4, 4D, 80] {LES ECX, DWORD [EBP-0x80]}
INITc VolSnap.sys F76B7C48 4 Bytes [96, 34, 4E, 80]
INITc VolSnap.sys F76B7C70 4 Bytes [F6, 14, 4E, 80]
INITc ...
? C:\DOCUME~1\User\LOCALS~1\Temp\mbr.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\Explorer.EXE[980] WININET.dll!HttpAddRequestHeadersA 3D94632F 5 Bytes JMP 00C518D5
.text C:\WINDOWS\Explorer.EXE[980] WININET.dll!HttpAddRequestHeadersW 3D9AA4FD 5 Bytes JMP 00C51A9D
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E1DF4D9 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3527F6 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E352777 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3527BB C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E352703 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E35273D C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E352831 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E20178A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] ole32.dll!OleLoadFromStream 7752981B 5 Bytes JMP 3E3529F3 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] WS2_32.dll!getaddrinfo 71AB2A6F 5 Bytes JMP 00D7000A
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] WS2_32.dll!closesocket 71AB3E2B 5 Bytes JMP 0059000A
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] WS2_32.dll!connect 71AB4A07 5 Bytes JMP 0058000A
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] WS2_32.dll!send 71AB4C27 5 Bytes JMP 00B4000A
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] WS2_32.dll!gethostbyname 71AB5355 5 Bytes JMP 00D6000A
.text C:\Program Files\Internet Explorer\iexplore.exe[1520] WS2_32.dll!recv 71AB676F 5 Bytes JMP 0057000A

---- Threads - GMER 1.0.15 ----

Thread System [4:116] 86F26E7A
Thread System [4:120] 86F29008

---- EOF - GMER 1.0.15 ----
Attached File  Attach.txt (23.63K)
Number of downloads: 0

EDIT: Posts merged ~Budapest

This post has been edited by Budapest: 24 April 2011 - 03:07 PM

#2 User is offline   Elise 

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Posted 01 May 2011 - 04:19 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)


Thanks and again sorry for the delay.
regards, Elise

"The mind is its own place, and in itself can make a heaven of hell, a hell of heaven." ~ John Milton
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#3 User is offline   Elise 

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Posted 07 May 2011 - 10:20 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
regards, Elise

"The mind is its own place, and in itself can make a heaven of hell, a hell of heaven." ~ John Milton
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