BleepingComputer.com: Backdoor.Tidserv!inf found

Hi

Please run the following:

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  
• They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

KillAll::

FCopy::
C:\WINDOWS\ServicePackFiles\i386\afd.sys | C:\WINDOWS\system32\drivers\afd.sys
C:\WINDOWS\ServicePackFiles\i386\afd.sys | C:\WINDOWS\system32\dllcache\afd.sys

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  
• When finished, it shall produce a log for you.
  
• Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


Let me know if Norton still alerts on that file after we replace it

Norton still shows it as an "Unresolved Security Risk" when I check my Security History. I ran a quick scan with Norton and it didn't come up with anything new (except for some cookies). it's strange that the two Unresolved Security Risks are from May of last year, and the notification I got from Norton's a couple of days ago was for one of those. The PC is still performing fine. Here is the information from Nortons.



Not Available
____________________________
____________________________
On computer as of
Not Available
Last Used:
5/28/2010 at 8:19:24 PM
Startup Item: No
Launched: No
____________________________
____________________________
Unknown
Number of users in the Norton Community that have used this file: Unknown
____________________________
High
This file risk is high.
____________________________
Threat Details
Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.
____________________________
Origin

Downloaded from Not Available
____________________________
URL Not Available
UNTESTED


____________________________
File Actions
Infected file: c:\WINDOWS\system32\drivers\afd.sys
Manual removal required
____________________________
File Thumbprint:
Not Available
____________________________

That may just be the previous detection,

I've never used Norton myself, but there is probably a way of clearing the history and quarantine

Please do that and then do another scan

In the mean time please post a fresh DDS Lofg and Attach.txt and do you have the ComboFix log from the script where we copied the files? It should be located at C:\Combofix.txt

thanks

Thanks. I cleared Norton's quarantine, but it would not let me clear the unresolved threats. I reran a quick scan (nothing found), and I when went back to the "Unresolved Security Threats" section, and it had the same two items (however, the date for one of them was today vs. May 2010, as before). I've included some of that that info below. Here is a fresh DDS log, together with the attach.txt and combofix log.

NORTON INFO
On computer as of
Not Available
Last Used:
4/24/2011 at 10:11:50 AM
Startup Item: No
Launched: No

____________________________
File Actions
Infected file: c:\WINDOWS\system32\drivers\afd.sys
Manual removal required
____________________________
File Thumbprint:
Not Available
____________________________


DDS LOG

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Waldemar at 10:21:37.06 on Sun 04/24/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_25
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3062.1979 [GMT -5:00]
.
AV: Norton Security Suite *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Corel\Corel Snapfire Plus\Corel Photo Downloader.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BodyMedia\Sync\BodyMediaSync.exe
C:\Program Files\Logitech\Harmony Remote\HarmonyClient.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Documents and Settings\Waldemar\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Documents and Settings\Waldemar\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Waldemar\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\MCUI32.EXE
C:\Documents and Settings\Waldemar\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\MCUI32.EXE
C:\Documents and Settings\Waldemar\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Waldemar\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Waldemar\My Documents\Downloads\dds (1).scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.comcast.net/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\4.3.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\4.3.0.5\IPSBHO.DLL
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\4.3.0.5\coIEPlg.dll
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [AutoLaunch] c:\program files\lavasoft\ad-aware\AutoLaunch.exe monthly
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Corel Photo Downloader] c:\program files\corel\corel snapfire plus\Corel Photo Downloader.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\waldemar\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\waldemar\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bodyme~1.lnk - c:\program files\bodymedia\sync\BodyMediaSync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\harmony remote\HarmonyClient.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~2.lnk - c:\program files\logitech\setpoint\SetPoint.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: kirkland.com
Trusted Zone: kirkland.com\*.remote
Trusted Zone: kirkland.com\remote
Trusted Zone: turbotax.com
DPF: {181BCAB2-C89B-4E4B-9E6B-59FA67A426B5} - hxxps://remote.kirkland.com/epa/nsepa.ocx
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1275149728203
DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} - hxxp://www.winkflash.com/photo/loaders/ImageUploader4.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos-beta/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
Notify: igfxcui - igfxdev.dll
Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\waldemar\applic~1\mozilla\firefox\profiles\nd3zgolg.default\
FF - prefs.js: browser.search.selectedEngine - Wikipedia (en)
FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&continue=http%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui%3Dhtml%26zy%3Dl&ltmpl=m_wsad&ltmplcache=2|http://www.nytimes.com/|http://sports.yahoo.com/fantasy|http://illinois.scout.com/
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-1-1 64288]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2011-2-22 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2011-2-22 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20110419.001\BHDrvx86.sys [2011-4-19 802936]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2011-2-22 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2011-2-22 116784]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-12-2 1181328]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\4.3.0.5\ccsvchst.exe [2011-2-22 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-2-22 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20110421.001\IDSXpx86.sys [2011-4-21 341944]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20110423.002\NAVENG.SYS [2011-4-23 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20110423.002\NAVEX15.SYS [2011-4-23 1393144]
R3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);c:\windows\system32\drivers\WsAudio_DeviceS(1).sys [2011-3-31 25704]
R3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);c:\windows\system32\drivers\WsAudio_DeviceS(2).sys [2011-3-31 25704]
R3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);c:\windows\system32\drivers\WsAudio_DeviceS(3).sys [2011-3-31 25704]
R3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);c:\windows\system32\drivers\WsAudio_DeviceS(4).sys [2011-3-31 25704]
R3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);c:\windows\system32\drivers\WsAudio_DeviceS(5).sys [2011-3-31 25704]
.
=============== Created Last 30 ================
.
2011-04-23 23:22:21 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-04-23 01:05:05 -------- d-sha-r- C:\cmdcons
2011-04-18 13:15:38 -------- d-----w- c:\docume~1\alluse~1\applic~1\xml_param
2011-04-18 09:29:14 93360 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-04-14 08:39:02 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2011-04-14 08:39:02 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2011-04-11 03:30:35 -------- d-----w- c:\docume~1\waldemar\applic~1\com.amazon.music.uploader
2011-04-11 03:30:07 -------- d-----w- c:\program files\Amazon
2011-04-09 18:34:09 -------- d-----w- c:\docume~1\waldemar\locals~1\applic~1\DuplicateCleaner
2011-04-09 18:33:56 -------- d-----w- c:\program files\Duplicate Cleaner
2011-04-01 04:40:58 25704 ----a-w- c:\windows\system32\drivers\WsAudio_DeviceS(5).sys
2011-04-01 04:40:47 25704 ----a-w- c:\windows\system32\drivers\WsAudio_DeviceS(4).sys
2011-04-01 04:40:35 25704 ----a-w- c:\windows\system32\drivers\WsAudio_DeviceS(3).sys
2011-04-01 04:40:24 25704 ----a-w- c:\windows\system32\drivers\WsAudio_DeviceS(2).sys
2011-04-01 04:40:07 25704 ----a-w- c:\windows\system32\drivers\WsAudio_DeviceS(1).sys
2011-04-01 04:39:58 153600 ----a-w- c:\windows\system32\WS_ATLMovie.dll
2011-04-01 04:39:56 -------- d-----w- c:\program files\Aimersoft
.
==================== Find3M ====================
.
2011-04-23 23:21:55 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-22 23:06:29 916480 ----a-w- c:\windows\system32\wininet.dll
2011-02-22 23:06:29 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 23:06:29 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:41:59 385024 ----a-w- c:\windows\system32\html.iec
2011-02-20 23:54:29 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-02-18 21:36:58 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-11 13:25:52 229888 ----a-w- c:\windows\system32\fxscover.exe
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33:55 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33:55 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
.
============= FINISH: 10:22:00.71 ===============

Hi

Please do the following:

Navigate to the following file

c:\WINDOWS\system32\drivers\afd.sys

right click on afd.sys > rename it to afd.sys.old

wait five seconds now press F5 > WFP should create a new file.

This new file should not be infected

then please do the following:

submit a file to virustotal for analysis

• Use the browse button on that page to navigate to the location of the file to be scanned.
  
• In the right hand panel,
  
• click on the file c:\WINDOWS\system32\drivers\afd.sys
  
• then click the open button.
  
• The file will now be displayed in the submit box.
  
• Scroll down a bit and click "send file", wait for the results
  
• If you get a message saying File has already been analyzed: click Reanalyze file now
  
• Once scanned, copy and paste the link to the results page in your next reply.

I think/hope I did this correctly. I renamed the file to come up with the afd.sys.old file, and then I followed the instructions and ended up with another afd.sys file. both the old and the new files show 10/16/2008 as the 'Date Modified' - not sure if that matters. Here is the link:

http://www.virustotal.com/file-scan/report.html?id=a125ed9be19f851a30aa107a15dd1cb6c471ceb4a7c275aa0783c6c4cd0efe79-1303661004

Hi

Yes, you did it correctly, the file is showing clean, so the detection in Norton must be old, try and clear it from Norton's cache

The rest of the log looks clean

other than this mysterious detection from Norton, how is the computer running?

Are there any outstanding issues?

Thanks so much for your help. I cleared the Unresolved Security Threat history from Norton's, ran a quick scan (nothing found), and nothing has repopulated the "Unresolved Security Threat" folder. The computer has been running fine as far as I can tell - it was the notice from Norton's that made me look into this. I don't think there are any outstanding issues.

Hi

Just some housekeeping to do now,

Please do the following:

You can delete the DDS and GMER logs and programs from your desktop.


NEXT

Follow these steps to uninstall Combofix

• Make sure your security programs are totally disabled.
  
• Click START then RUN
  
• Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe.
  
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
    
  • Type Inetcpl.cpl & click OK
    
  • Click on the Security tab
    
  • Click Reset all zones to default level
    
  • Make sure the Internet Zone is selected & Click Custom level
    
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
  
  
• Download TFC to your desktop
  
  • Close any open windows.
    
  • Double click the TFC icon to run the program
    
  • TFC will close all open programs itself in order to run,
    
  • Click the Start button to begin the process.
    
  • Allow TFC to run uninterrupted.
    
  • The program should not take long to finish it's job
    
  • Once its finished it should automatically reboot your machine,
    
  • if it doesn't, manually reboot to ensure a complete clean
  
  It's normal after running TFC cleaner that the PC will be slower to boot the first time.
  
  
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
    
  • Yellow for caution
    
  • Red to stop
  WOT has an addon available for both Firefox and IE
  
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Thanks again. One quick question - I ran the Combofix uninstall, but I still have an icon on my desktop. Is it ok simply delete, or might the program still be installed? Is there a way to tell without clicking the icon?

Hi,

Run the standalone uninstaller just to make sure:

Download the ComboFix Uninstaller from here

Double click the icon to run it and follow the prompts

looks like it worked - thanks!

You are welcome
(thank-you for the donation)

stay safe

~CB

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.