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Unknown infection

#1 User is offline   howy 

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Posted 20 April 2011 - 12:13 AM

There is a new program listed in my uninstaller program that I can not remove - Windows feature pack for storage IMAPI update for Blu-ray. I do not know how it got there and it will not allow me to remove it. I do not have Blu-ray and would not install that intentionally. I also am having problems with my online email account of AOL...I use AOL.COM free email service but lately it will not allow me to compose a message nor reply...the cursor just will not go down into the body of the email that I want to reply to. My pc does seem slow also so I ask you to please check the attached logs and see if there is a problem and if so how I might get rid of it. Thank you in advance.

DDS text log:
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by xxxx xxxx at 22:32:30.92 on Tue 04/19/2011
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.564 [GMT -5:00]
.
AV: avast! antivirus 4.7.1001 [VPS 000739-3] *Enabled/Outdated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\I8kfanGUI\I8kfanGUI.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\xxxx xxxxx\Desktop\malware help\dds.scr
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6070503
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6070503
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
uRun: [i8kfangui] c:\program files\i8kfangui\I8kfanGUI.exe /startup
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1178843604328
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\geritw~1\applic~1\mozilla\firefox\profiles\rcq5qwm8.default\
FF - prefs.js: browser.search.selectedEngine - eBay
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=Z014&form=ZGAADF&q=
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\picasa2\npPicasa3.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: GamePlayLabs Plugin: plugin2@gameplaylabs.com - %profile%\extensions\plugin2@gameplaylabs.com
.
---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - false // Popupblocker control handled by McAfee Privacy Service
.
============= SERVICES / DRIVERS ===============
.
R1 fanio;FanIO driver;c:\windows\system32\drivers\fanio.sys [2007-5-11 14464]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2007-5-11 132736]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-2-9 363344]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2007-5-11 243328]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2007-5-11 345728]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-2-9 20952]
S3 BattStatSys;BattStatSys;\??\c:\docume~1\geritw~1\locals~1\temp\bss3.tmp --> c:\docume~1\geritw~1\locals~1\temp\BSS3.tmp [?]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
.
============= FINISH: 22:33:06.48 ===============

GMER LOG:

GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-04-19 23:45:12
Windows 5.1.2600 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST980825AS rev.8.04
Running: gmer.exe; Driver: C:\DOCUME~1\GERITW~1\LOCALS~1\Temp\pxtdypow.sys


---- Kernel code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xF6FA7380, 0x21FC8D, 0xE8000020]
? C:\DOCUME~1\GERITW~1\LOCALS~1\Temp\mbr.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Mozilla Firefox\plugin-container.exe[2044] USER32.dll!TrackPopupMenu 7E4650EE 5 Bytes JMP 10402024 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\Mozilla Firefox\firefox.exe[3132] ntdll.dll!LdrLoadDll 7C9161CA 5 Bytes JMP 004013F0 C:\Program Files\Mozilla Firefox\firefox.exe (Firefox/Mozilla Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)

Device \FileSystem\Fastfat \Fat B790DC8A

AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)

---- Files - GMER 1.0.15 ----

File C:\Documents and Settings\xxxx xxxxx\Local Settings\Application Data\Mozilla\Firefox\Profiles\rcq5qwm8.default\Cache\4EA7998Bd01 23838 bytes

---- EOF - GMER 1.0.15 ----


THANK YOU AGAIN!! howy

Attached File(s)


#2 User is offline   rigacci 

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Posted 29 April 2011 - 07:32 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks.

DR
AVG Free Anti-Virus CCleaner MalwareBytes Anti-Malware Spybot Search & Destroy SpywareBlaster

#3 User is offline   SweetTech 

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Posted 06 May 2011 - 06:15 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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