BleepingComputer.com: Infected with Google redirect

Hello Bleeping Computer,

I seem to be infected with a search engine redirect virus. It was picked up at Bing. I have tried several virus removal tools including TrendMicro Housecall, CWShredder, and Rootkit buster. Additionally, I have tried SuperAntiSpyware, SpyBot Search & Destroy, HitMan Pro and AVG's free scan. Someone else ran Kaspersky TDSS removal tool and it did not help either.

Below are the contents of the DSS log. Attached are the files requested for review as well.

Any help would be greatly appreciated. Thanks!

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Amy at 16:18:47.70 on Mon 04/11/2011
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1259 [GMT -5:00]
.
AV: PC-cillin Internet Security - Virus Protection *Enabled/Outdated* {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: AVG Firewall *Disabled*
FW: PC-cillin Internet Security - Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Comfort Mobile Mouse\TSR\xDaemon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
c:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Amy\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uInternet Settings,ProxyOverride = *.local
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\2.0.301.7164\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [OE_OEM] "c:\program files\trend micro\internet security 14\tmas_oe\TMAS_OEMon.exe"
uRun: [DellAutomatedPCTuneUp] "c:\program files\dellautomatedpctuneup\PTAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 14\pccguide.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dscactivate] "%ProgramFiles%\Dell Support Center\gs_agent\custom\dsca.exe"
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [ToolBoxFX] "c:\program files\hp\toolboxfx\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /systrayIcon:on /fl:on /fr:on /appData:on
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [HP Input Device Main Program] c:\program files\hewlett-packard\hp wireless comfort mobile mouse\tsr\xDaemon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: PackageCab - hxxp://ak.imgag.com/imgag/cp/install/AxCtp2.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} - hxxp://kohler1.view22.com/app/view22RTE.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 SMR162;Symantec SMR Utility Service 1.6.2;c:\windows\system32\drivers\SMR162.SYS [2011-4-11 76920]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2007-11-8 345696]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2007-11-8 36368]
R2 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2007-11-8 566872]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2007-11-8 280392]
S2 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2007-11-8 923216]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-12-19 30192]
S3 HitmanPro35Crusader;Hitman Pro 3.5 Crusader;c:\documents and settings\amy\desktop\HitmanPro35.exe [2011-4-10 6449984]
S3 HpGmb001;USB Mobile Packet Filter Driver;c:\windows\system32\drivers\HpGmb001.sys [2010-8-22 11264]
.
=============== Created Last 30 ================
.
2011-04-11 14:18:49 76920 ----a-w- c:\windows\system32\drivers\SMR162.SYS
2011-04-11 14:18:49 -------- d-----w- c:\docume~1\alluse~1\applic~1\Norton
2011-04-11 14:18:45 -------- d-----w- c:\docume~1\amy\locals~1\applic~1\NPE
2011-04-11 13:12:02 190032 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2011-04-10 20:18:48 -------- d-----w- c:\docume~1\amy\applic~1\SUPERAntiSpyware.com
2011-04-10 20:18:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2011-04-10 20:18:37 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-04-10 19:34:26 12872 ----a-w- c:\windows\system32\bootdelete.exe
2011-04-10 19:21:35 16968 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2011-04-10 19:20:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\Hitman Pro
2011-04-06 12:33:30 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-04-06 12:33:30 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-04-06 01:51:38 -------- d-----w- c:\docume~1\amy\applic~1\AVG10
2011-04-06 01:50:01 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2011-04-06 01:47:57 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2011-04-06 01:47:04 -------- d-----w- c:\program files\AVG
2011-04-06 00:49:30 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2011-04-04 15:05:12 92208 ----a-w- c:\windows\system32\wing.dll
2011-04-04 15:05:12 26112 ----a-w- c:\windows\system32\Wavmix16.dll
2011-04-01 20:38:19 -------- d-----w- c:\docume~1\amy\applic~1\Malwarebytes
2011-04-01 20:38:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-01 20:38:14 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-01 20:38:10 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-01 20:02:56 -------- d-----w- c:\windows\pss
2011-03-13 18:55:43 -------- d-----w- c:\program files\Windows Media Connect 2
2011-03-13 18:54:52 -------- d-----w- C:\572166384b210a4f8aeaa568f67d19a7
2011-03-13 18:53:44 -------- d-----w- C:\57b24057277361b8a117520b26d92a7b
2011-03-13 18:52:34 -------- d-----w- C:\458a108000fff039df7e578c4bd3
.
==================== Find3M ====================
.
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
.
============= FINISH: 16:19:07.43 ===============

Hello ,
And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

• The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  
• Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  
• The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
    
  • DDS.pif
  
  
• Double click on the DDS icon, allow it to run.
  
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  
• Notepad will open with the results.
  
• Follow the instructions that pop up for posting the results.
  
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

• A detailed description of your problems
• A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

Elise,

I have run several virus removal tools and the redirect has stopped but my recently purchased virus software (Trend Micro Titanium) will not connect to the internet to complete the installation process.

The logs are attached.

Thanks,

John

Hi again, first lets look if there are any malware leftovers.

COMBOFIX
---------------
Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  
• Double click on Combofix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

Elise,

Attached is the log. When I first ran ComboFix, I got a blue screen. I rebooted and then ComboFix ran ok.

Thanks!

Hi again, you had a nasty rootkit on your computer. It is gone now, but please read the following.

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and cleaned, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:

• Download the latest version of Adobe Reader Version X. and save it to your desktop.
  
• Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  
• Click the download button at the bottom.
  
• If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  
• Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
  If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  
• Then from your desktop double-click on Adobe Reader to install the newest version.
  If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  
• When the "Adobe Setup - Welcome" window opens, click the Install > button.
  
• If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

Your Adobe Reader is now up to date!


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.

• Download the latest version of Java Runtime Environment (JRE) Version 6.
  
• Look for "JDK 6 Update 25 (JDK or JRE).
  
• Click the "Download JRE" button at the right.
  
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
  
  
  • Select "Windows x86 Offline" and click on jre-6u25-windows-i586.exe
    
  • Select "Windows x64" and click on jre-6u25-windows-x64.exe
    
  • Select "Windows Intel Itanium" and click on jre-6u25-windows-ia64.exe
  
  
  
• Save it to your desktop
  
• Close any programs you may have running - especially your web browser.
  
• Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  
• Reboot your computer once all Java components are removed.
  
• Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.

MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Full Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Elise,

Malwarebytes stated that it found one rootkit virus which I selected that it remove. The log is below.

Thanks so much for your help!


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6435

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

4/24/2011 9:03:03 PM
mbam-log-2011-04-24 (21-03-03).txt

Scan type: Full scan (C:\|)
Objects scanned: 259186
Time elapsed: 55 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\system volume information\_restore{202550a8-7a33-4bca-9586-051d24ddbf8f}\RP18\A0009479.sys (Rootkit.Patch) -> Quarantined and deleted successfully.

Hi, do you have any problem left? Lets do one last scan for leftovers.

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on this link to open ESET OnlineScan in a new window.
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the
    icon on your desktop.
  
  
• Check "YES, I accept the Terms of Use."
  
• Click the Start button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check "Scan Archives" and "Remove found threats"
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, click List Threats
  
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
• Click the Back button.
  
• Click the Finish button.

Hi,

I have attached the results of teh ESET scan for your review.

Thanks!

Hi, these were just some leftovers, which means you're good to go.

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean

Please do the following to remove the remaining programs from your PC:

• Delete the tools used during the disinfection:
  • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    
  • Delete DDS and GMER (this is a random named file)

Please read these advices, in order to prevent reinfecting your PC:

• Install and update the following programs regularly:
  • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
    A comprehensive tutorial and a list of possible firewalls can be found here.
    
  • an AntiVirus Software
    It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    
  • an Anti-Spyware program
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    
  • Spyware Blaster
    A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
  
  
• Keep Windows (and your other Microsoft software) up to date!
  I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
  Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  
• Keep your other software up to date as well
  Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  
• Stay up to date!
  The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

• Miekies' prevention suggestions
  
• So How did I get infected?
  
• Microsoft - 'Security at home'
  
• Calendar of Updates: See which updates have been released.
  
• How to backup your Data with Cobian Backup:because you never know, when your harddisk might fail
  
• Commonly Used Freeware Replacements: a nice list of freeware programs in all categories, that are regarded as useful by the users of this forum.
  
• osalt: Find (free) open source alternatives to known commercial software.

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

Elise,

Should I delete or restore the files that ESET has in quarantine? Also, would you trust this computer with sensative information going forward? The Backdoor Warning has me concerned.

Thanks!

John

Hi John,
The eset detections were only some Java cache items, so you can safely remove them. However they can do no harm in quarantine either.

As for your computer's safety. Most likely it is fine, but unfortunately I can give you no 100% guarantee due to the nature of the rootkit.

Elise,

Thanks for all of your help to resolve this. I greatly appreciate you stepping me through all of this.

I will let you move on to your next case.

John

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.