Hello and Welcome to the forums!
My name is
Gringo and I'll be glad to help you with your computer problems.
Somethings to remember while we are working together.
- Do not run any other tool untill instructed to do so!
- please Do not Attach logs or put in code boxes.
- Tell me about any problems that have occurred during the fix.
- Tell me of any other symptoms you may be having as these can help also.
- Do not run anything while running a fix.
- Do not run any other tool untill instructed to do so!
Click on the
Watch Topic Button and select
Immediate Notification and click on
proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.
Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.
I would like to get a better look at your system, please do the following so I can get some more detailed logs.
DeFogger:
Please download DeFogger to your desktop.
Double click DeFogger to run the tool.
- The application window will appear
- Click the Disable button to disable your CD Emulation drivers
- Click Yes to continue
- A 'Finished!' message will appear
- Click OK
- DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.
IMPORTANT! If you receive an error message while running DeFogger, please post the log
defogger_disable which will appear on your desktop.
Download DDS:
Please download DDS by sUBs from one of the links below and save it to your desktop:

Download DDS and save it to your desktop
Link1
Link2
Link3
Please disable any anti-malware program that will block scripts from running before running DDS.
- Double-Click on dds.scr and a command window will appear. This is normal.
- Shortly after two logs will appear:
- A window will open instructing you save & post the logs
- Save the logs to a convenient place such as your desktop
- Copy the contents of both logs & post in your next reply
Scan With RKUnHooker
- Please Download Rootkit Unhooker Save it to your desktop.
- Now double-click on RKUnhookerLE.exe to run it.
- Click the Report tab, then click Scan.
- Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
- Wait till the scanner has finished and then click File, Save Report.
- Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.
Note** you may get this warning it is ok, just ignore
"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"
"just click on Cancel, then Accept".
information and logs:
In your next post I need the following
1.logs from DDS
2.RKUnHooker
3.let me know of any problems you may have had
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
Please Only Copy And Paste Reports Into Topic - Do Not Attach
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->

<-- Don't worry every little bit helps.