BleepingComputer.com: Windows 7 Total Security 2011 Virus

Thanks. Here's the log you requested.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6357

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

4/13/2011 9:58:58 PM
mbam-log-2011-04-13 (21-58-58).txt

Scan type: Quick scan
Objects scanned: 167794
Time elapsed: 1 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I also looked in the virus vault of AVG from last night:

Trojan Horse FakeAlert.AAL
Path: C:\users\Kellie\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Low\Content.IE5\6QXSZ7CA\Antispy2011Setup[1].exe

Thanks again

You're welcme. That can mean a Kryptic infection so ...
I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the icon on your desktop.
  
  
• Check
  
• Click the button.
  
• Accept any security warnings from your browser.
  
• Under scan settings, check and check Remove found threats
  
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth technology
  
  
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  
• When the scan completes, push
  
• Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  
• Push the button.
  
• Push

Ran ESET. No threats found so there isn't a log file.

This looks good ,,are there any issues still occurring?

So far so good. I just asked if she had any other problems and the answer was " no " . Looks good. Thanks again for your help. Getting my laptop back tomorrow. Any suggestions on how to keep all this from happening again? Use something other than AVG or have multiple antivirus.

Hello,good too hear that. Yo can only have one active AV,never 2.
I for one prefer Avast or Avira over AVG for free apps. See our link here L@@K
For a Paid service I go with ESET.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to > Programs > Accessories > System Tools and click "System Restore".
  
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
  
• Go to > Run... and type: Cleanmgr
  
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
  
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  
• Click Yes, then click Ok.
  
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
  
• Disk Cleanup will remove the files and close automatically.

Vista and Windows 7 users can refer to these links:

• Create a New Restore Point in Vista or Windows 7
  
• Disk Cleanup in Vista
  
• Disk Cleanup in Windows 7

•How did I get infected?, With steps so it does not happen again!.

• Your Guide To Staying Safe Online.
  
• Use Task Manager to close pop-up messages to safely exit malware attacks.

• Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

• Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

• USB-Based Malware Attacks.
  
• When is AUTORUN.INF really an AUTORUN.INF?.
  
• Please disable Autorun asap!.

Created a restore point on her computer and so far so good. Everything seems to be working fine. Got mine back today and plan on installing AV sometime tonight, prior to getting online. Guess we'll just see how things go. Thanks again for all your help.

Keep updated scan weekly.
You're welcome.

Thanks. I'll do that