BleepingComputer.com: Google keeps redirecting,

We seem (?)to have gotten rid of a "Windows Antisypware" scareware but still have what seems like a browser hijacker or two, or (?).

The browser re-direct events usually involve us clicking on one result from a Google search, and being sent to a site that advertises something related (e.g., We'll click on a page for a computer forum about removing viruses, and be re-directed to a different site advertising a virus removal program.)

Malwarebytes' AntiMalware and Avast scans(boot-time and regular) keep detecting various threats, we quarantine them, and they detect them again a few days later - usually after another browser re-direct event. In addition to the requested logs, I'm attaching an MBAM log and a screen shot of our Avast Virus Chest in case it helps.

Also SUPER AntySpyware turned up a threat called "Trojan.Agent/Gen-Nullo[Short]" on a 3/28/11 scan.

Thanks so much!

DDS (Ver_11-03-05.01) - NTFSx86
Run by Larry at 7:46:59.71 on 04/08/11
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_18
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1385 [GMT -7:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\DllHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Larry\My Documents\Downloads\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = https://exchange.esassoc.com/exchweb/bin/auth/owalogon.asp?url=https://exchange.esassoc.com/exchange&reason=0
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.dell.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [DwlClient] c:\program files\common files\dell\eusw\Support.exe
mRun: [Dell AIO Printer A920] "c:\program files\dell aio printer a920\dlbkbmgr.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
dRunOnce: [WUAppSetup] c:\program files\common files\logishrd\WUApp32.exe -v 0x046d -p 0x092e -f video -m logitech -d 11.1.0.2016
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: intuit.com\ttlc
DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1300771797500
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38091.8387615741
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxsrvc.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
Hosts: 64.91.255.87 www.dcsresearch.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\larry\applic~1\mozilla\firefox\profiles\na4mr0we.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4c96612a&v=6.011.025.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa2.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: XULRunner: {75B4EAD4-3ED6-40D9-A30F-EFF860992A5C} - c:\documents and settings\perry\local settings\application data\{75B4EAD4-3ED6-40D9-A30F-EFF860992A5C}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-17 371544]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-3-17 301528]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-3-17 19544]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-3-17 42184]
R2 Iprip;RIP Listener;c:\windows\system32\svchost.exe -k netsvcs [2002-8-29 14336]
R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2010-5-5 583360]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-21 135664]
S3 Amazon Download Agent;Amazon Download Agent;c:\program files\amazon\amazon games & software downloader\AmazonGSDownloaderService.exe [2011-2-20 401920]
S3 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2004-6-7 279264]
.
=============== Created Last 30 ================
.
2011-03-28 00:33:25 -------- d-----w- c:\docume~1\larry\locals~1\applic~1\Intuit
2011-03-28 00:33:15 -------- d-----w- c:\docume~1\larry\applic~1\Intuit
2011-03-26 20:53:13 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys
2011-03-26 20:53:12 -------- d-----w- c:\program files\Belarc
2011-03-26 05:31:34 -------- d-----w- c:\docume~1\larry\applic~1\Auslogics
2011-03-26 05:31:04 -------- d-----w- c:\program files\Auslogics
2011-03-26 05:03:57 -------- d-----w- c:\program files\CCleaner
2011-03-21 11:41:23 -------- d-----w- c:\docume~1\larry\applic~1\SUPERAntiSpyware.com
2011-03-21 11:41:23 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2011-03-21 11:41:02 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-03-21 05:22:01 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-03-21 05:21:57 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-03-21 05:21:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-17 07:34:14 371544 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-03-17 07:33:57 40648 ----a-w- c:\windows\avastSS.scr
2011-03-17 07:33:51 -------- d-----w- c:\program files\AVAST Software
2011-03-17 07:33:51 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVAST Software
2011-03-16 14:20:22 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVS4YOU
2011-03-14 06:32:47 40960 ------w- c:\windows\system32\dllcache\ndproxy.sys
2011-03-14 06:31:53 45568 ------w- c:\windows\system32\dllcache\wab.exe
2011-03-12 19:28:40 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2011-03-12 19:28:40 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
.
==================== Find3M ====================
.
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2008-01-13 17:53:00 22595368 ----a-w- c:\program files\SkypeSetup.exe
2005-01-20 03:14:41 5294595 ----a-w- c:\program files\tds3setup.exe
2004-09-29 14:43:01 2636408 ----a-w- c:\program files\aawsepersonal.exe
.
============= FINISH: 7:51:13.89 ===============

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

• Do not run any other tool untill instructed to do so!
  
• please Do not Attach logs or put in code boxes.
  
• Tell me about any problems that have occurred during the fix.
  
• Tell me of any other symptoms you may be having as these can help also.
  
• Do not run anything while running a fix.
  
• Do not run any other tool untill instructed to do so!

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following


• Log from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
  
• do you need more time?
  
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

Hello Gringo,
I need more time, so please keep this topic open if you can.
I usually can only move forward on weekends, and I'm hoping to get started this weekend.
I appreciate your help and patience!

ok I will be around


4/16

Hello Gringo,

Please find below:

1. Log from Combofix
2. let me know of any problems you may have had
3. How is the computer doing now?

1. Log from Combofix
ComboFix 11-04-14.01 - Larry 04/14/11 21:49:26.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1610 [GMT -7:00]
Running from: c:\documents and settings\Larry\My Documents\Downloads\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Perry\Local Settings\Application Data\{75B4EAD4-3ED6-40D9-A30F-EFF860992A5C}
c:\documents and settings\Perry\Local Settings\Application Data\{75B4EAD4-3ED6-40D9-A30F-EFF860992A5C}\chrome.manifest
c:\documents and settings\Perry\Local Settings\Application Data\{75B4EAD4-3ED6-40D9-A30F-EFF860992A5C}\chrome\content\_cfg.js
c:\documents and settings\Perry\Local Settings\Application Data\{75B4EAD4-3ED6-40D9-A30F-EFF860992A5C}\chrome\content\overlay.xul
c:\documents and settings\Perry\Local Settings\Application Data\{75B4EAD4-3ED6-40D9-A30F-EFF860992A5C}\install.rdf
.
.
((((((((((((((((((((((((( Files Created from 2011-03-15 to 2011-04-15 )))))))))))))))))))))))))))))))
.
.
2011-03-28 00:33 . 2011-03-28 00:33 -------- d-----w- c:\documents and settings\Larry\Local Settings\Application Data\Intuit
2011-03-28 00:33 . 2011-03-28 00:33 -------- d-----w- c:\documents and settings\Larry\Application Data\Intuit
2011-03-26 20:53 . 2008-02-27 20:49 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys
2011-03-26 20:53 . 2011-03-26 20:53 -------- d-----w- c:\program files\Belarc
2011-03-26 05:31 . 2011-03-26 05:35 -------- d-----w- c:\documents and settings\Larry\Application Data\Auslogics
2011-03-26 05:31 . 2011-03-26 05:35 -------- d-----w- c:\program files\Auslogics
2011-03-26 05:03 . 2011-03-26 05:03 -------- d-----w- c:\program files\CCleaner
2011-03-24 00:45 . 2011-03-24 00:45 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Temp
2011-03-23 04:53 . 2011-03-23 04:53 -------- d-----w- c:\documents and settings\Perry\Application Data\SUPERAntiSpyware.com
2011-03-22 05:36 . 2011-03-22 05:44 -------- d-----w- c:\documents and settings\Administrator
2011-03-21 11:41 . 2011-03-21 11:41 -------- d-----w- c:\documents and settings\Larry\Application Data\SUPERAntiSpyware.com
2011-03-21 11:41 . 2011-03-21 11:41 -------- d-----w- c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com
2011-03-21 11:41 . 2011-03-21 11:41 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-03-21 05:22 . 2010-12-21 01:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-03-21 05:21 . 2011-03-31 15:56 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-21 05:21 . 2010-12-21 01:08 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-03-17 07:34 . 2011-02-23 13:56 301528 ----a-w- c:\windows\system32\drivers\aswSP.sys
2011-03-17 07:34 . 2011-02-23 13:54 19544 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2011-03-17 07:34 . 2011-02-23 13:55 49240 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2011-03-17 07:34 . 2011-02-23 13:55 25432 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2011-03-17 07:34 . 2011-02-23 13:56 371544 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-03-17 07:34 . 2011-02-23 13:55 102232 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2011-03-17 07:34 . 2011-02-23 13:55 96344 ----a-w- c:\windows\system32\drivers\aswmon.sys
2011-03-17 07:34 . 2011-02-23 13:54 30680 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2011-03-17 07:33 . 2011-02-23 14:04 40648 ----a-w- c:\windows\avastSS.scr
2011-03-17 07:33 . 2011-02-23 14:04 190016 ----a-w- c:\windows\system32\aswBoot.exe
2011-03-17 07:33 . 2011-03-17 07:33 -------- d-----w- c:\program files\AVAST Software
2011-03-17 07:33 . 2011-03-17 07:33 -------- d-----w- c:\documents and settings\All Users\Application Data\AVAST Software
2011-03-16 14:20 . 2011-03-16 14:20 -------- d-----w- c:\documents and settings\All Users\Application Data\AVS4YOU
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-03-07 05:33 . 2004-06-07 21:19 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:45 . 2002-08-29 11:00 434176 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21 . 2002-08-29 11:00 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-17 13:51 . 2005-06-18 06:49 667136 ----a-w- c:\windows\system32\wininet.dll
2011-02-17 13:51 . 2004-08-04 07:56 81920 ------w- c:\windows\system32\ieencode.dll
2011-02-17 13:51 . 2002-08-29 11:00 61952 ----a-w- c:\windows\system32\tdc.ocx
2011-02-17 13:18 . 2002-08-29 11:00 455936 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-02-17 13:18 . 2002-08-29 11:00 357888 ----a-w- c:\windows\system32\drivers\srv.sys
2011-02-17 12:37 . 2004-08-04 05:59 369664 ------w- c:\windows\system32\html.iec
2011-02-17 12:32 . 2009-05-17 04:39 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-15 12:56 . 2002-08-29 11:00 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-11 13:25 . 2003-11-23 19:08 229888 ----a-w- c:\windows\system32\fxscover.exe
2011-02-09 13:53 . 2002-08-29 11:00 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53 . 2002-08-29 11:00 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33 . 2002-08-29 11:00 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33 . 2002-08-29 11:00 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 07:58 . 2002-08-29 11:00 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57 . 2002-08-29 11:00 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44 . 2002-08-29 11:00 439296 ----a-w- c:\windows\system32\shimgvw.dll
2008-01-13 17:53 . 2008-01-13 17:52 22595368 ----a-w- c:\program files\SkypeSetup.exe
2005-01-20 03:14 . 2005-01-20 03:14 5294595 ----a-w- c:\program files\tds3setup.exe
2004-09-29 14:43 . 2004-09-29 14:43 2636408 ----a-w- c:\program files\aawsepersonal.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2011-02-23 14:04 122512 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2011-03-16 2423752]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-18 68856]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DwlClient"="c:\program files\Common Files\Dell\EUSW\Support.exe" [2004-05-28 323584]
"Dell AIO Printer A920"="c:\program files\Dell AIO Printer A920\dlbkbmgr.exe" [2003-05-03 270336]
"IgfxTray"="c:\windows\System32\igfxtray.exe" [2003-04-07 155648]
"HotKeysCmds"="c:\windows\System32\hkcmd.exe" [2003-04-07 114688]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-01-11 246504]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-07-17 288080]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-01-31 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2011-02-23 3451496]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"WUAppSetup"="c:\program files\Common Files\logishrd\WUApp32.exe" [2007-07-19 439568]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-09-03 22:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.DLL
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=c:\windows\pss\Adobe Reader Speed Launch.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Billminder.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Billminder.lnk
backup=c:\windows\pss\Billminder.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Event Reminder.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Event Reminder.lnk
backup=c:\windows\pss\Event Reminder.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Google Updater.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Google Updater.lnk
backup=c:\windows\pss\Google Updater.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Kodak EasyShare software.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Kodak EasyShare software.lnk
backup=c:\windows\pss\Kodak EasyShare software.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Quicken Scheduled Updates.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Quicken Scheduled Updates.lnk
backup=c:\windows\pss\Quicken Scheduled Updates.lnkCommon Startup
.
[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Quicken Startup.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Quicken Startup.lnk
backup=c:\windows\pss\Quicken Startup.lnkCommon Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]
c:\windows\system32\dumprep 0 -k [X]
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AmazonGSDownloaderTray]
2009-10-23 20:31 326144 ----a-w- c:\program files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
2008-07-23 03:42 116040 ----a-w- c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BCMSMMSG]
2003-08-29 11:59 122880 ----a-w- c:\windows\BCMSMMSG.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DVDSentry]
2003-08-13 16:27 28672 ----a-w- c:\windows\SYSTEM32\DSentry.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2008-07-30 17:47 289064 ----a-w- c:\program files\iTunes\iTunesHelper.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MoneyAgent]
2003-06-18 18:00 200704 ----a-w- c:\program files\Microsoft Money\System\mnyexpr.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
2008-04-14 00:12 1695232 ------w- c:\program files\Messenger\msmsgs.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSN Toolbar]
2009-12-09 04:29 240992 ----a-w- c:\program files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMService]
2003-08-27 01:47 204800 ------w- c:\program files\Dell\Media Experience\PCMService.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2008-05-27 17:50 413696 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SmileboxTray]
2011-03-25 10:16 313160 ----a-w- c:\documents and settings\Perry\Application Data\Smilebox\SmileboxTray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ViewMgr]
2004-11-12 17:24 106557 ----a-w- c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"wuauserv"=2 (0x2)
"UPS"=3 (0x3)
"TapiSrv"=3 (0x3)
"iPod Service"=3 (0x3)
"Apple Mobile Device"=2 (0x2)
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"DisableNotifications"= 1 (0x1)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\WINDOWS\\SYSTEM32\\LEXPPS.EXE"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009
"3587:TCP"= 3587:TCP:Windows Peer-to-Peer Grouping
"3540:UDP"= 3540:UDP:Peer Name Resolution Protocol (PNRP)
"1723:TCP"= 1723:TCP:@xpsp2res.dll,-22015
"1701:UDP"= 1701:UDP:@xpsp2res.dll,-22016
"500:UDP"= 500:UDP:@xpsp2res.dll,-22017
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\IcmpSettings]
"AllowInboundEchoRequest"= 1 (0x1)
.
R1 aswSnx;aswSnx;c:\windows\SYSTEM32\DRIVERS\aswSnx.sys [03/17/11 12:34 AM 371544]
R1 aswSP;aswSP;c:\windows\SYSTEM32\DRIVERS\aswSP.sys [03/17/11 12:34 AM 301528]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [02/17/10 11:25 AM 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [05/10/10 11:41 AM 67656]
R2 aswFsBlk;aswFsBlk;c:\windows\SYSTEM32\DRIVERS\aswFsBlk.sys [03/17/11 12:34 AM 19544]
R2 Iprip;RIP Listener;c:\windows\System32\svchost.exe -k netsvcs [08/29/02 4:00 AM 14336]
R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe [05/05/10 6:59 PM 583360]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [02/21/10 5:20 PM 135664]
S3 Amazon Download Agent;Amazon Download Agent;c:\program files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe [02/20/11 10:55 PM 401920]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
p2psvc REG_MULTI_SZ p2psvc p2pimsvc p2pgasvc PNRPSvc
.
Contents of the 'Scheduled Tasks' folder
.
2011-04-15 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-01-27 00:04]
.
2011-04-15 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-22 00:20]
.
2011-04-15 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-22 00:20]
.
2004-01-01 c:\windows\Tasks\ISP signup reminder 1.job
- c:\windows\System32\OOBE\OOBEBALN.EXE [2002-08-29 00:12]
.
.
------- Supplementary Scan -------
.
uStart Page = https://exchange.esassoc.com/exchweb/bin/auth/owalogon.asp?url=https://exchange.esassoc.com/exchange&reason=0
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com/ie
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
Trusted Zone: intuit.com\ttlc
FF - ProfilePath - c:\documents and settings\Larry\Application Data\Mozilla\Firefox\Profiles\na4mr0we.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4c96612a&v=6.011.025.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
MSConfigStartUp-Acronis Scheduler2 Service - c:\program files\Common Files\Acronis\Schedule2\schedhlp.exe
MSConfigStartUp-AcronisTimounterMonitor - c:\program files\Acronis\TrueImageHome\TimounterMonitor.exe
MSConfigStartUp-Adobe Reader Speed Launcher - c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe
MSConfigStartUp-MMTray - c:\program files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
MSConfigStartUp-Picasa Media Detector - c:\program files\Picasa2\PicasaMediaDetector.exe
MSConfigStartUp-TkBellExe - c:\program files\Common Files\Real\Update_OB\realsched.exe
MSConfigStartUp-TrueImageMonitor - c:\program files\Acronis\TrueImageHome\TrueImageMonitor.exe
MSConfigStartUp-updateMgr - c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-04-14 21:58
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
DwlClient = c:\program files\Common Files\Dell\EUSW\Support.exe?l?e?s?\?D?e?l?l?\?E?U?S?W?\?S?u?p?p?o?r?t?.?e?x?e???x???x???????????????????x???? ??????x???x???????????x???h???p???x???x???????????????????????`???h??????????????w????????????j??w????x???x??????????????
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-2594207071-595799628-3669317859-1007\Software\Microsoft\SystemCertificates\AddressBook*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10o_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10o_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(620)
c:\program files\SUPERAntiSpyware\SASWINLO.DLL
c:\windows\system32\igfxsrvc.dll
c:\windows\system32\hccutils.DLL
.
Completion time: 2011-04-14 22:04:34
ComboFix-quarantined-files.txt 2011-04-15 05:04
.
Pre-Run: 8,881,954,816 bytes free
Post-Run: 8,870,477,824 bytes free
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
.
- - End Of File - - 8E95452CBC9BD6408317C8E724729697

2. let me know of any problems you may have had

No problems!

3. How is the computer doing now?

Seems fine. Haven't noticed a browser re-direction recently - haven't had time to test much.

I hope to have time to address any follow up this weekend if I get some new direction from you by Saturday evening.

Otherwise, please leave the topic open, and I'll jump on it next weekend (sooner if I'm lucky).

Thank you very much!

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.4.3
Java 2 Runtime Environment, SE v1.4.2


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.


If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Your Java is out of date.

It can be updated by the Java control panel

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  
• An update should begin;
  
• follow the prompts

Clear your Java Cache

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
  
  • On the General tab, under Temporary Internet Files, click the Settings button.
    
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and Applets
    Trace and Log Files
    
    
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    
  • Click OK to leave the Temporary Files Window
    
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
  
• Save any unsaved work. TFC will close all open application windows.
  
• Double-click TFC.exe to run the program.
  
• If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM


• Double-click mbam icon
  
• go to the update tab at the top
  
• click on check for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

• Go Here to download HijackThis Installer
  
• Save HijackThis Installer to your desktop.
  
• Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  
• By default it will install to C:\Program Files\Trend Micro\HijackThis .
  
• Click on Install.
  
• It will create a HijackThis icon on the desktop.
  
• Once installed it will launch Hijackthis.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  
• Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  
• Come back here to this thread and Paste the log in your next reply.
  
• DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  
• DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

In your next post I need the following


• Log From MBAM
  
• report from Hijackthis
  
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

Hello Gringo,

Please find below:

1. Log From MBAM
2. report from Hijackthis
3. problems I had
4. How is the computer doing now?

1. Log From MBAM:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6372

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

04/15/11 9:55:25 PM
mbam-log-2011-04-15 (21-55-25).txt

Scan type: Quick scan
Objects scanned: 188120
Time elapsed: 7 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


2. report from Hijackthis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:10:19 PM, on 04/15/11
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\DllHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://exchange.esassoc.com/exchweb/bin/auth/owalogon.asp?url=https://exchange.esassoc.com/exchange&reason=0
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x092e -f video -m logitech -d 11.1.0.2016 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x092e -f video -m logitech -d 11.1.0.2016 (User 'Default user')
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1300771797500
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = esa_sf_2k.com,esassoc.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: SearchList = esa_sf_2k.com,esassoc.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = esa_sf_2k.com,esassoc.com
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Amazon Download Agent - Amazon.com - C:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe

--
End of file - 8878 bytes

3. Problems I had

1. After I installed Foxit Reader, I tried to remove all the instances of Adobe Reader, but couldn't find any in the add/remove programs panel. There is only Adobe Flash Player 10 ActiveX, and Adobe Flash Player 10 Plugin. I left those alone. In C: Program Files, there's an Adobe folder with AdbeRdr60_enu_full.exe (~16MB)in it along with sub-folders for Acrobat 6.0, Acrobat 7.0, and Reader 9.0. I'm also leaving these alone until further advice from you.

2. When running Hijacktthis, an error box came up twice that said
"Please help us to improve HijackThis by reporting this error.
Click 'yes' to submit:
Error Details:
[Lots of detail which I won't type here]I can attach what I was able to capture with a screenshot if you request.

I did click 'yes' and was brought to some sort of help site (same one for each instance of the error box) that I believe was from TrendMicro. I closed these, and then went on with your instructions.

4. How is the computer doing now?

Computer seems fine (I did just notice that sometime during the past few months, all my Firefox options seem to have been reset to something less secure than I had ever specified (like accept all 3rd party cookies, and keep history forever)

Appreciatively,

10Q10Q

Hi again, Gringo. This is a continuation of my last post.

Forgot one last thing under "Problems I had":

I could not update Java using your instructions.

When I click on "Java" in the Control Panel, the "Java Control Panel" opens, but there is no "Update" tab; only "General", "Java", "Security", and "Advanced". I tried to look through all the options in those tabs, but could not find an "Update Now" button, or anything similar.

Any help appreciated,

10Q10Q

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

Install Java:

Please go here to install Java

• click on the Free Java Download Button
  
• click on Agree and start Free download
  
• click on Run
  
• click on run again
  
• click on install
  
• when install is complete click on close

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis
  
• Click on the Scan button
  
• Put a check beside all of the items listed below (if present):
  
  
  O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
  O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
  O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
  O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
  O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
  O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  O4 - HKUS\S-1-5-18\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x092e -f video -m logitech -d 11.1.0.2016 (User 'SYSTEM')
  O4 - HKUS\.DEFAULT\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x092e -f video -m logitech -d 11.1.0.2016 (User 'Default user')
  
  
  
  
• Close all open windows and browsers/email, etc...
  
• Click on the "Fix Checked" button
  
• When completed, close the application.
  
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brakets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the activex control to install
  
  • Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options
  
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
  
• Wait for the scan to finish
  
• Click on copy to clipboard and paste the results here in this topic
  
• you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

Gringo

Hello Gringo,

Just two questions before I start on your next round of instructions:

1. Should I uninstall the existing version of Java before I download a new one?
2. Any instructions for me regarding old versions of Adobe? (pasting my previous problem report below):
3. Problems I had

1. After I installed Foxit Reader, I tried to remove all the instances of Adobe Reader, but couldn't find any in the add/remove programs panel. There is only Adobe Flash Player 10 ActiveX, and Adobe Flash Player 10 Plugin. I left those alone. In C: Program Files, there's an Adobe folder with AdbeRdr60_enu_full.exe (~16MB)in it along with sub-folders for Acrobat 6.0, Acrobat 7.0, and Reader 9.0. I'm also leaving these alone until further advice from you.


Thanks,

10Q10Q

1. Should I uninstall the existing version of Java before I download a new one?
If you can yes - but not an emergancy but let me know if you have any problems


2. Any instructions for me regarding old versions of Adobe?
If you do not use Acrobat then remove it as far as the rest of the Adobe products they are fine to have on the computer


Gringo

This post has been edited by gringo_pr: 16 April 2011 - 12:44 PM

Hello Gringo,

Please find the ESET log below.

2 questions first:

1. Was I supposed to do something with the line: "O4 - HKLM\..\Run: [IntelliPoint]" from your 4/15 post? I didn't understand how it was related to your instructions about researching unneeded startup entries, so I didn't take any action on it.

2. Assuming that we're nearing the end of the tunnel, can you advise me on how to make sure we don't get re-infected when we turn on our external drive again? We use this drive exclusively to store and access pictures from our camera. I haven't turned it on since I noticed the infection, but there's a chance we were saving to it and/or accessing it during a period when we were already infected.

Thank you!

Here's the ESET Log:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=6.00.2900.5512 (xpsp.080413-2105)
# OnlineScanner.ocx=1.0.0.6427
# api_version=3.0.2
# EOSSerial=97e4a25d147d914fac2951155d8bdde6
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-04-17 05:21:26
# local_time=2011-04-16 10:21:26 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=1024 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# compatibility_mode=9217 16777214 0 4 107427043 107427043 0 0
# scanned=81411
# found=0
# cleaned=0
# scan_time=4265

1. Was I supposed to do something with the line: "O4 - HKLM\..\Run: [IntelliPoint]" from your 4/15 post? I didn't understand how it was related to your instructions about researching unneeded startup entries, so I didn't take any action on it.
I was using the part that is red to show you what to research


2. Assuming that we're nearing the end of the tunnel, can you advise me on how to make sure we don't get re-infected when we turn on our external drive again? We use this drive exclusively to store and access pictures from our camera. I haven't turned it on since I noticed the infection, but there's a chance we were saving to it and/or accessing it during a period when we were already infected.

when combofix ran it turned off autoruns so when you plug it back in just scan it with your antivirus



Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
  
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  
• please copy and past the following into the box ComboFix /Uninstall and click OK.
  
• Note the space between the X and the /Uninstall, it needs to be there.
  
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it by yourself.
  
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:

• Go to Start > All Programs > Accessories > System Tools > System Restore
  
• Select Create a restore point, and Ok it.
  
• Next, go to Start > Run and type in cleanmgr
  
• choose your root drive (normally C:)
  
• after it calculates how much space you will save it will open up a new window
  
• Select the More options tab at the top of the window
  
• Choose the option to clean up system restore and OK it.
  
• go back to the disk clean up tab
  
• put a checkmark in all - except compress old files (leave this unchecked)
  
• click Ok then click yes

This will remove all restore points except the new one you just created and clean unneeded files


:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialise and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

Hello, Gringo.

I'm still working my way through the list from your last post, but it feels good to be on the home stretch!

Do your recommendations for antispyware programs cover what's needed for antivirus protection (should I get rid of Avast, and just use the three you list)?

Thanks for the magnificent help!