BleepingComputer.com: MS Malicious Software Removal Tool, backdoor.tideserv.l!nf

i dont know if this will help but i have a notebook with windows xp. reciently it would not boot to windows. i recovered (not restore) to factory. and was able to start windows. i updated norton internet security. ran a scan and it found and fixed some stuff BUT..there was the backdoor.tidservi!nf that norton said it could not remove. it had to be removed manually. so i started a chat with norton who took over my computer and could not resolve my issue after 2 hours. so i downloaded malwarebytes. and ran that. it found somthing else that was minor. but did not find tidserv. so i downloaded norton usb boot tool and ran that twice and it found two tideserv.!nf viruses. but could not remove or fix them. so after all the resurch on the virus and now knowing that it was a virus embedded in the recovery portion on the drive i went to microsoft to see what they had..i decided to use the ONLINE scan which can be found here http://www.microsoft.com/security/pc-security/malware-removal.aspx ..and ran a scan for about 2 hours. it came up with 6 things two being the backdoor.tidserv.i!nf ..it then asked me if i wanted to fix and remove them..i said yes and then had to reboot and wala..no more tideserv. i then ran a full scan with norton and no threats were found. maybe this will work for you if you have this problem. instesd of trying to manually remove it by yourself. good luck

This post has been edited by hamluis: 08 April 2011 - 01:05 PM
Reason for edit: Modified titel, moved from XP to AV, Firewall, etc.

Glad to hear you were successful with removing the infection.