BleepingComputer.com: BSOD, No Safeboot, Freezes, etc

Jump to content

Forum Guidelines

Posted Image Read the following topic before creating a new topic in this forum. It contains instructions on the what we would like you to post, which will enable us to help you more quickly.

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


Posted Image Only members of the Malware Response Team or Moderators are allowed to help people with logs. Anyone else should refrain from posting to another user's log.


Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


Posted Image Do not bump your topic. We try to resolve logs on a first come/first served basis. By bumping your log you will be pushed back in line due to the new date of your bump.
Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

BSOD, No Safeboot, Freezes, etc

#1 User is offline   TheJ 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 4
  • Joined: 02-April 11

Posted 02 April 2011 - 10:50 AM

edit* sorry I realized i should maybe have put this in the malware logs forum. I have reposted it there. I'm not sure if its windows patch related or malware or what though.

I started getting freezes/BSOD's recently and they increased in frequency. I noticed that attempting to close adobe reader seemed to cause a freeze. Sometimes the BSOD's say physical memory dump and other times it says wink32.sys (or something like that). I used to be able to boot into safe mode but now it hangs after hpdskflt.sys. Whenever I have had to hard shutdown, on reboot it shows checkdisk and sometimes i let it run and it fixes things. I've tried running malwarebytes and trojan hunter and combofix but all of them hang very early on into the scan. I was able to get TDSSKiller to run and it only showed one suspected objects. "c:\WINDOWS\system32\drivers\SafeBoot.sys" Putting it into quarantine doesn't seem to do do anything. I tried uninstalling and deleting it with avenger but on restart i got into a bsod loop and was only able to get back in by a last known working configuration boot. I noticed in my registry and hijackthis log there is some dns ip's that seem odd to me.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:40:13 AM, on 4/2/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Hewlett-Packard\IAM\bin\asghost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\ArchestrA\aaLogger.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
C:\Program Files\Rockwell Automation\Rockwell Automation USB CIP Driver Package\UsbCipHelper\UsbCipHelper.exe
C:\WINDOWS\SCTray.Exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Rockwell\EventServer.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\lmgrd.exe
C:\Program Files\Common Files\ArchestrA\NTServApp.exe
C:\Program Files\Common Files\Rockwell\FTAEArchiver.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\lmgrd.exe
C:\Program Files\Common Files\Rockwell\FTAE_HistServ.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\flexsvr.exe
C:\Program Files\Rockwell Software\RSCommon\RSOBSERV.EXE
C:\WINDOWS\system32\ifxspmgt.exe
C:\WINDOWS\system32\ifxtcs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Rockwell\NmspHost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IfxPsdSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Rockwell\RdcyHost.exe
C:\Program Files\Common Files\Rockwell\RNADiagnosticsSrv.exe
C:\Program Files\Rockwell Software\RSView Enterprise\HMIDIAGNOSTICSLSTADAPT.exe
C:\Program Files\Rockwell Software\RSLinx Enterprise\RSLinxNG.exe
C:\Program Files\Common Files\Rockwell\RsvcHost.exe
C:\Program Files\Common Files\ArchestrA\slssvc.exe
C:\Program Files\Tether\TBService.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Schneider Electric\Vijeo-Designer\Vijeo-Frame\XBTZG935\XBTZG935svr.exe
C:\Program Files\Rockwell Software\FactoryTalk Activation\Tools\FTActivationBoost.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HPQ\Shared\Sierra Wireless\Win32\Unicode\SWIHPWMI.exe
C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
C:\Program Files\Common Files\Rockwell\EventClientMultiplexer.exe
C:\Program Files\Common Files\Rockwell\RnaDirServer.exe
C:\Program Files\Common Files\Rockwell\RNADirMultiplexor.exe
C:\Program Files\Common Files\Rockwell\RnaAeServer.exe
C:\Program Files\Common Files\Rockwell\RnaAlarmMux.exe
C:\Program Files\Hewlett-Packard\Embedded Security Software\PSDrt.exe
C:\Program Files\Trend Micro\Client Server Security Agent\TmProxy.exe
C:\Program Files\Trend Micro\Client Server Security Agent\CNTAoSMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [IFXSPMGT] C:\WINDOWS\system32\ifxspmgt.exe /NotifyLogon
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [OE] "C:\Program Files\Trend Micro\Client Server Security Agent\TMAS_OE\TMAS_OEMon.exe"
O4 - HKLM\..\Run: [UsbCipHelper] C:\Program Files\Rockwell Automation\Rockwell Automation USB CIP Driver Package\UsbCipHelper\UsbCipHelper.exe
O4 - HKLM\..\Run: [SocketComm] SCTray.Exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 5.3\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - https://ae-domain.ae2s.com:4343/officescan/console/ClientInstall/WinNTChk.cab
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) - https://ae-domain.ae2s.com:4343/officescan/console/ClientInstall/setup.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1288206362019
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1288206421457
O16 - DPF: {9BBB3919-F518-4D06-8209-299FC243FC44} (Encrypt Class) - https://ae-domain.ae2s.com:4343/SMB/console/html/root/AtxEnc.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = AE2S.com
O17 - HKLM\Software\..\Telephony: DomainName = AE2S.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{8D645008-19FA-4DE2-950D-5BDB174807CC}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = AE2S.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = AE2S.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = AE2S.com
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - C:\Program Files\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
O20 - Winlogon Notify: DeviceNP - DeviceNP.dll (file missing)
O20 - Winlogon Notify: OneCard - C:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: 1784-PCIDS DeviceNet - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\PcidsService.exe
O23 - Service: ArchestrA Logger (aaLogger) - Invensys Systems, Inc. - C:\Program Files\Common Files\ArchestrA\aaLogger.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: dnWhoDisp - Rockwell Automation, Inc. - C:\Program Files\Rockwell Software\RSLINX\dnwhodisp.exe
O23 - Service: EmuLogix 5868 Slot0 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot1 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot10 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot11 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot12 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot13 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot14 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot15 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot16 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot2 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\\V16\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot3 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot4 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot5 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot6 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot7 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot8 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: EmuLogix 5868 Slot9 - Rockwell Automation - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\V15\EmuLogix5868.exe
O23 - Service: Rockwell Event Multiplexer (EventClientMultiplexer) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\EventClientMultiplexer.exe
O23 - Service: Rockwell Event Server (EventServer) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\EventServer.exe
O23 - Service: FactoryTalk Activation Service - Acresso Software Inc. - C:\Program Files\Rockwell Software\FactoryTalk Activation\lmgrd.exe
O23 - Service: FS Service Control - Invensys Systems, Inc. - C:\Program Files\Common Files\ArchestrA\NTServApp.exe
O23 - Service: FactoryTalk Activation Helper (FTActivationBoost) - Rockwell Automation, Inc. - C:\Program Files\Rockwell Software\FactoryTalk Activation\Tools\FTActivationBoost.exe
O23 - Service: Rockwell Alarm History Archiver (FTAE_Archiver) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\FTAEArchiver.exe
O23 - Service: Rockwell Alarm Historian (FTAE_HistServ) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\FTAE_HistServ.exe
O23 - Service: Harmony - Rockwell Automation, Inc. - C:\Program Files\Rockwell Software\RSCommon\RSOBSERV.EXE
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\WINDOWS\system32\ifxspmgt.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\WINDOWS\system32\ifxtcs.exe
O23 - Service: LogReceiver - Rockwell Automation, Inc. - C:\Program Files\Rockwell Software\RSLinx Enterprise\LogReceiver.exe
O23 - Service: Rockwell Namespace Services (NmspHost) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\NmspHost.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OpcEnum - Unknown owner - C:\WINDOWS\system32\OpcEnum.exe
O23 - Service: Personal Secure Drive service (PersonalSecureDriveService) - Infineon Technologies AG - C:\WINDOWS\system32\IfxPsdSv.exe
O23 - Service: Rockwell Redundancy Services (RdcyHost) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RdcyHost.exe
O23 - Service: Rockwell Alarm Server (RnaAeServer) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RnaAeServer.exe
O23 - Service: Rockwell Alarm Multiplexer (RnaAlarmMux) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RnaAlarmMux.exe
O23 - Service: FactoryTalk Diagnostics Local Reader (RNADiagnosticsService) - Rockwell Automation Inc. - C:\Program Files\Common Files\Rockwell\RNADiagnosticsSrv.exe
O23 - Service: FactoryTalk Diagnostics CE Receiver (RNADiagReceiver) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RNADiagReceiver.exe
O23 - Service: Rockwell Directory Server (RNADirectory) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RnaDirServer.exe
O23 - Service: Rockwell Directory Multiplexer (RNADirMultiplexor) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RNADirMultiplexor.exe
O23 - Service: Rockwell HMI Diagnostics - Rockwell Automation, Inc. - C:\Program Files\Rockwell Software\RSView Enterprise\HMIDIAGNOSTICSLSTADAPT.exe
O23 - Service: Rockwell Tag Server - Rockwell Automation, Inc. - C:\Program Files\Rockwell Software\RSView Enterprise\TagSrv.exe
O23 - Service: RSLinx Classic (RSLinx) - Rockwell Automation, Inc. - C:\PROGRA~1\ROCKWE~1\RSLinx\RSLINX.EXE
O23 - Service: RSLinx Enterprise (RSLinxNG) - Rockwell Automation, Inc. - C:\Program Files\Rockwell Software\RSLinx Enterprise\RSLinxNG.exe
O23 - Service: Rockwell Application Services (RsvcHost) - Rockwell Automation, Inc. - C:\Program Files\Common Files\Rockwell\RsvcHost.exe
O23 - Service: 1789-SIM Simulator Module (SimModuleService) - Unknown owner - C:\Program Files\Rockwell Software\RSLogix Emulate 5000\SimModuleService.exe
O23 - Service: Wonderware SuiteLink (slssvc) - Invensys Systems, Inc. - C:\Program Files\Common Files\ArchestrA\slssvc.exe
O23 - Service: SWIHPWMI - Sierra Wireless Inc. - C:\Program Files\HPQ\Shared\Sierra Wireless\Win32\Unicode\SWIHPWMI.exe
O23 - Service: Tether - Unknown owner - C:\Program Files\Tether\TBService.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
O23 - Service: Trend Micro Client/Server Security Agent Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\TmProxy.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe
O23 - Service: Wonderware NetDDE Helper (WWNetDDE) - Invensys Systems, Inc. - C:\Program Files\Common Files\ArchestrA\wwnetdde.exe
O23 - Service: XBTZG935 USB Link Cable - INDE Electronics, Inc. - C:\Program Files\Schneider Electric\Vijeo-Designer\Vijeo-Frame\XBTZG935\XBTZG935svr.exe

--
End of file - 16468 bytes

This post has been edited by hamluis: 02 April 2011 - 11:51 AM
Reason for edit: Moved from XP to Malware Removal Logs.

#2 User is offline   myrti 

  • bleepin' _temp_
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Instructor
  • Posts: 27,520
  • Joined: 25-January 08
  • Gender:Female
  • Location:At home

Posted 06 April 2011 - 09:23 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
safebootminimal
activex
drivers32
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
wininit.exe
hlp.dat
/md5stop

  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized


In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!

Posted Image
Please don't send help request via PM, unless I am already helping you. Use the forums!

I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein

#3 User is offline   TheJ 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 4
  • Joined: 02-April 11

Posted 07 April 2011 - 06:14 AM

My pc is a transformer, it has now turned into a boat anchor. I tried windows repair and got bsod's during install. I'll have to try a reformat or replace hardware. Thanks for your time and input though!

#4 User is offline   myrti 

  • bleepin' _temp_
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Instructor
  • Posts: 27,520
  • Joined: 25-January 08
  • Gender:Female
  • Location:At home

Posted 07 April 2011 - 07:15 AM

Hi,

thanks for letting me know. Is the PC planning on taking over the world, or is it a nice transformer? :wink:

Should I close this topic or do you have any moer questions?

regards myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!

Posted Image
Please don't send help request via PM, unless I am already helping you. Use the forums!

I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein

#5 User is offline   TheJ 

  • New Member
  • Pip
  • Find Topics
  • Group: Members
  • Posts: 4
  • Joined: 02-April 11

Posted 07 April 2011 - 08:26 PM

From my previous information, what does you gut tell you was/is wrong (hardware or maleware)? You may close it. Again thanks.

#6 User is offline   myrti 

  • bleepin' _temp_
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Instructor
  • Posts: 27,520
  • Joined: 25-January 08
  • Gender:Female
  • Location:At home

Posted 08 April 2011 - 04:58 AM

Hi,

Hijackthis is a tool that has been past its prime time and it now doesn't see all that much malware anymore.

All I can really tell you is that safeboot.sys is a legit file, that protects itself which makes it stick out during the TDSSKiller run.

The DNS you are seeing belongs to openDNS, which is also a legit DNS provider.

regards myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!

Posted Image
Please don't send help request via PM, unless I am already helping you. Use the forums!

I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein

#7 User is offline   myrti 

  • bleepin' _temp_
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Malware Response Instructor
  • Posts: 27,520
  • Joined: 25-January 08
  • Gender:Female
  • Location:At home

Posted 01 May 2011 - 08:20 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!

Posted Image
Please don't send help request via PM, unless I am already helping you. Use the forums!

I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • This topic is locked

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users