BleepingComputer.com: Troublesome hijacker assistance reqd

No other symptoms except google result being hijacked and some popups. Malwarebytes removed a bunch of stuff but not the redirects/hijacker.

You're help is always appreciated!!


.
DDS (Ver_11-03-05.01) - NTFSx86
Run by User at 14:42:59.01 on Sat 02/04/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.1015.301 [GMT 8:00]
.
AV: AVG Internet Security 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IObit\Smart Defrag 2\SmartDefrag.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\AVG\AVG10\avgfws.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\OptusNet DSL Internet\DSC.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\NetMeter\NetMeter.exe
C:\Program Files\Allway Sync\Bin\syncappw.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgam.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\My Documents\Downloads\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com.au/
uWindow Title = Microsoft Internet Explorer provided by OptusNet
uDefault_Page_URL = hxxp://desktop.optusnet.com.au/dsl/favorites/homepage
uSearch Bar = hxxp://desktop.optusnet.com.au/dsl/favorites/search
uInternet Connection Wizard,ShellNext = iexplore
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: {bb48f64e-068b-4740-a64f-93b4b3c34c7c} - c:\windows\system32\vtUKbxuS.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [c:\program files\netmeter\netmeter.exe] c:\program files\netmeter\NetMeter.exe
uRun: [Allway Sync] "c:\program files\allway sync\bin\syncappw.exe" -m
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [Google Update] "c:\documents and settings\user\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [High Definition Audio Property Page Shortcut] HDAShCut.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe"
mRun: [Desktop Service Centre] c:\program files\optusnet dsl internet\DSC.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [PSDrvCheck] "c:\program files\pinnacle\instant photoalbum\programs\PSDrvCheck.exe" -CheckReg
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/E/3/9/E39C664F-A8E3-4F69-A109-1AE9849204EE/OGAControl.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxp://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1147574537484
DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxp://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxsrvc.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
Notify: usqicudb - usqicudb.dll
SSODL: BootDrive - {4c815367-e561-4395-9da8-9021ce45202b} - c:\windows\resources\BootDrive.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Authentication Packages = msv1_0 c:\windows\system32\vtUKbxuS
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [2011-4-2 13496]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 299984]
R1 LStone;Pinnacle Systems Studio AV/DV Overlay;c:\windows\system32\drivers\LStone2k.sys [2006-5-9 247936]
R1 MemAlloc;MemAlloc;c:\windows\system32\drivers\MemAlloc.sys [2006-5-9 5543]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-18 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-11 67656]
R2 avgfws;AVG Firewall;c:\program files\avg\avg10\avgfws.exe [2010-11-22 3226632]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-1-6 6128720]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepKE.sys [2010-1-8 10384]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2010-7-12 30432]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-3 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-3 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-3 26192]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-7-15 136176]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-3-21 517448]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2010-7-12 30432]
S3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\drivers\LEqdUsb.sys [2009-6-18 40720]
S3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\drivers\LHidEqd.sys [2009-6-18 10384]
.
=============== Created Last 30 ================
.
2011-04-02 04:16:52 -------- d-----w- c:\program files\HD Tune
2011-04-02 04:16:38 -------- d-----w- c:\docume~1\user\applic~1\IObit
2011-04-02 04:16:32 29520 ----a-w- c:\windows\system32\SmartDefragBootTime.exe
2011-04-02 04:16:31 13496 ----a-w- c:\windows\system32\drivers\SmartDefragDriver.sys
2011-04-02 03:45:45 -------- d-----w- c:\docume~1\user\applic~1\SUPERAntiSpyware.com
2011-04-02 03:45:45 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2011-04-02 03:43:18 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-03-21 05:46:48 -------- d-----w- c:\docume~1\user\applic~1\Malwarebytes
2011-03-21 05:45:53 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-03-21 05:45:52 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-03-21 05:45:45 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-03-21 05:45:45 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-21 05:39:07 -------- d-----w- c:\docume~1\user\applic~1\AVG10
2011-03-21 05:37:39 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2011-03-21 05:34:35 -------- d-----w- c:\windows\system32\drivers\AVG
2011-03-21 05:13:00 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-03-21 05:13:00 -------- d-----w- c:\windows\system32\wbem\Repository
2011-03-16 12:57:02 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar(2)
2011-03-16 12:53:49 -------- d-----w- c:\windows\system32\drivers\AVG(2)
2011-03-16 12:53:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2011-03-16 12:03:41 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2011-03-16 12:02:57 -------- d-----w- c:\docume~1\alluse~1\applic~1\Common Files
.
==================== Find3M ====================
.
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: SAMSUNG_SP2004C rev.VM100-33 -> Harddisk0\DR0 -> \Device\Ide\IdePort2 P2T0L0-e
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
\Device\Ide\IdeDeviceP2T0L0-e -> \??\IDE#DiskSAMSUNG_SP2004C_________________________VM100-33#30534737314a414d303137363333202020202020#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x86D3227F
user & kernel MBR OK
.
============= FINISH: 14:50:06.98 ===============

This next program, ComboFix, is needed to remove the malware entries I see. However...AVG incorrectly targets ComboFix's embedded files. ComboFix will not run with AVG installed. Please uninstall AVG before continuing. You can reinstall it, or another antivirus such as Microsoft Security Essentials, Avira or avast!, after we've used ComboFix to clear the remaining infection.

After uninstalling AVG from the Control Panel, also run the AVG remover from their site.

http://www.avg.com/us-en/download-tools

direct link to the AVG Remover:

http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2011_1149.exe

You may also use this tool to uninstall AVG:
http://www.appremover.com/appremover/avg/AppRemover.exe

Instructions:
http://www.appremover.com/about/using-appremover.html


NEXT


Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

• Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Thanks heaps!! Computer crashed a couple of times while uninstalling AVG. Was a bit worried for a second there but it eventually all came off happily.. bit of rooting around in safe mode got it going OK.

And Combofix finished its job... log is attached.

This might the last of it do you think?? Quick testing shows no redirecting or results being hijacked!!

Thanks very much!!

Hi,

Please do the following:

• Please open your MalwareBytes AntiMalware Program
  
• Click the Update Tab and search for updates
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish, so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected. <-- very important
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.

• Note: You will need to use Internet explorer for this scan
  
• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• Tick the box next to YES, I accept the Terms of Use.
  
• Click Start
  
• When asked, allow the activeX control to install
  
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  
• Click Scan
  
• Wait for the scan to finish
  
• When the scan completes, press the LIST OF THREATS FOUND button
  
• Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  
• Include the contents of this report in your next reply.
  
• Press the BACK button.
  
• Press Finish

hmmmmm...the eset online scanner found some stuff.....

Hi

The items found by ESET are in quarantine already or in old system restore points, which we will clean up shortly.

Please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT

Download and install the latest Java

http://java.com/en/download/index.jsp


NEXT


Please post a fresh DDS Log and advise how your computer is running now and if there are any outstanding issues

computer does seem much happier

Thanks again!!!

Hi, both of those attachments are the Attach.txt, I would like to see the DDS Log as well, thanks

Sorry. This thread can be closed now. The computer is back with the client and all is well. Thanks again for your help. Working on another one now so will start the process again soon

Quote

???

You do recognize that we are volunteers here to help home users with their infected computers don't you?

We are not here as free support for your business enterprise.

This post has been edited by CatByte: 12 April 2011 - 10:31 PM

Yes I do realise its volunteers. Im quite prepared to pay/donate for the assistance I receive.

Its only occasional that I take the troubleshooting to this level. Usually if a virus/malware puts up this much trouble I would just backup and reformat. Thats often a quicker process and a guaranteed solution, but sometimes its also fun to keep tracking the bugs down, even though it might not be as cost-effective a solution.

If Im not welcome here just say the word and Im out of here. Maybe you could point me to another similar help site more suited to members like me.

we don't mind every once in a while if you really get stuck, but don't make a habit of it. It would be better if you referred your client to register at the forum themselves, then we will clean their computer for free.

I don't know of a forum that provides paid services to a business enterprise such as you are describing, they probably exist but I'm not aware of them.

Regards

~CB

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.