BleepingComputer.com: XP Antivirus 2011 Rogue Virus and HelpAssistant Virus

Hi ST,

Yes I did run the Helpassist Cleanup. There was a blue screen saying backups were removed, click any key to continue, so I did.

Here is the log from the latest OTL Fix:

All processes killed
========== SERVICES/DRIVERS ==========
========== OTL ==========
C:\Documents and Settings\All Users\Application Data\{72C0EA6E-A584-4163-B09A-8DED0FDE3BF4}\OFFLINE\mIDEFunc.dll folder moved successfully.
C:\Documents and Settings\All Users\Application Data\{72C0EA6E-A584-4163-B09A-8DED0FDE3BF4}\OFFLINE\E97AD801\DE0A17F3 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\{72C0EA6E-A584-4163-B09A-8DED0FDE3BF4}\OFFLINE\E97AD801 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\{72C0EA6E-A584-4163-B09A-8DED0FDE3BF4}\OFFLINE\BBB548A0\DE0A17F3 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\{72C0EA6E-A584-4163-B09A-8DED0FDE3BF4}\OFFLINE\BBB548A0 folder moved successfully.
C:\Documents and Settings\All Users\Application Data\{72C0EA6E-A584-4163-B09A-8DED0FDE3BF4}\OFFLINE folder moved successfully.
C:\Documents and Settings\All Users\Application Data\{72C0EA6E-A584-4163-B09A-8DED0FDE3BF4} folder moved successfully.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Documents and Settings\Donna\Desktop\cmd.bat deleted successfully.
C:\Documents and Settings\Donna\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
Restore point Set: OTL Restore Point (0)

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: All Users

User: Donna
->Temp folder emptied: 140212 bytes
->Temporary Internet Files folder emptied: 571473 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 36147475 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 1009 bytes

User: Kiana
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Sean
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Wade
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 2657689 bytes

Total Files Cleaned = 38.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Donna
->Flash cache emptied: 0 bytes

User: Kiana
->Flash cache emptied: 0 bytes

User: LocalService

User: NetworkService

User: Sean
->Flash cache emptied: 0 bytes

User: Wade
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.22.3 log created on 04062011_105733

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...


options mom

Hello,




Time for some housekeeping
The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall



NEXT:



OTL Fix

We need to run an OTL Fix

• Please reopen on your desktop.
  
• Copy and Paste the following code into the textbox.
  
  

  :Commands
  [ClearAllRestorePoints]
  

  
  
  
• Push
  
• OTL may ask to reboot the machine. Please do so if asked.
  
• Click .
  
• A report will open. Copy and Paste that report in your next reply.
  
• If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.

NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:

• Reopen on your desktop.
  
• Click on
  
• You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


NEXT:



All Clean Speech




Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.



Extra Goodies

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them then consider a password keeper, to keep all your passwords safe.
  
  
• Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
• You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:
  
  
  • Open Malwarebytes' Anti-Malware
    
  • Select the Update tab
    
  • Click Check for Updates
  
  
  
• Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.
  
  
  
• FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  
  
• ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
    
  • Yellow for caution
    
  • Red to stop
  WOT has an addon available for Chrome and Opera.
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  
  Think Prevention.
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.

Here is the OTL Fix Log...

========== COMMANDS ==========
Restore points cleared and new OTL Restore Point set!

OTL by OldTimer - Version 3.2.22.3 log created on 04062011_114055

You should be all set.

Thank you so so much, there's a couple of kids here doin' the happy dance! Wish I could give you something for all your trouble, but I think all I can do is click on that Paypal button to make a contribution. Thank you again, we really appreciate it!

Best to you ST,
options mom

You're more than welcome. I'm glad to have been of assistance to you.

Please take good care.

Kindest Regards,
SweetTech.

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.