BleepingComputer.com: Got rid of Windows Recovery Virus...Dealing with after effects (Please Help)

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Got rid of Windows Recovery Virus...Dealing with after effects (Please Help)

#1 User is offline   KingKongBundy23 

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Posted 29 March 2011 - 10:50 AM

So a few days ago I got the dreaded Windows Recovery Virus. I am running Windows XP: Home Edition on an eMachine. And I was able to finally get rid of it using Malware Bytes and SuperAntiSpyware. I am currently using Avast Pro. 4.8 so I was suprised it got through in the first place but none the less it did. Now I've ran Malware Bytes & SuperAntiSpyware 3 times and finally I have found no threats after several scans and restarts.

Here are my issues -

1)Internet Explorer and FireFox both keep redirecting me to ad sites whenever I try and download new drivers for my burner or anything that is beneficial to my computer, etc.

2) Also my CD/DVD Burner Drive [which is an LG brand HL-DT-ST DVD-RAM GSA-H54L] will no longer burn anything, I try burning to back up files, try to burn CD's, movies, etc. it says Failed within seconds without even initiating the burn and it gives me this error message and I backed up some of my data before but now I can save other data because of this...Posted Image

EDIT: Please be patient. There are over 230 unanswered topics in this forum at present and the current average wait time to receive help is 5 days. ~BP

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This post has been edited by Budapest: 31 March 2011 - 04:37 PM

#2 User is offline   SweetTech 

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Posted 31 March 2011 - 07:16 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.

  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!

  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!

  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!

  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.

  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days     failure to reply will result in the topic being closed!

  • Please do not PM me directly for help. If you have any questions, post them in this topic.

  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.


____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.

In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.

-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized



NEXT:


Please provide an update on how things are running in your next reply.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#3 User is offline   SweetTech 

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Posted 03 April 2011 - 12:46 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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