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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


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Windows Recovery Virus + Google Redirects + Hidden Audio Ads

#16 User is offline   ramzo19 

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Posted 05 April 2011 - 10:59 AM

Any need to reinstall Java or is it a duplicate outdated version? Will update reader as well. Anything else?

#17 User is offline   ramzo19 

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Posted 05 April 2011 - 11:06 AM

Also I don't have Adobe Reader, it's Adobe Acrobat Pro 8 - does that have the same vulnerabilities?

#18 User is offline   myrti 

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Posted 05 April 2011 - 11:30 AM

Hi,

yes the vulnerabilities are the same, the upgrading procedure isn't the same though. I would advise to install the up to date Adobe Reader and open all Acrobat Documents by default with the updated Reader and only open the pdfs you really want to edit in your full version.

You have two versions of java installed: update1 and update24. Java does not uninstall old versions when

regards myrti
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I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein

#19 User is offline   ramzo19 

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Posted 05 April 2011 - 11:31 AM

Great thanks so much. After this is everything resolved then?

#20 User is offline   myrti 

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Posted 05 April 2011 - 12:47 PM

Hi,

yes everything should be set.

As a final step please remove the tools we used:
Please do the following to clean up your PC:
  • Delete the tools used during the disinfection:
  • Uninstall ComboFix.exe And all Backups of the files it deleted
    • Click START then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
      Posted Image

    • Download OTC from the following mirror and save it to your desktop:
    • Double click on Posted Image
    • Push the large "Cleanup" button.
    • Allow your system to reboot.

  • If OTC faild to remove all programs from your Desktop, please delete the rest manually.
Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holeswill allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variantsevery single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.
Some more links you might find of interest:Have a nice day
myrti
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!

Posted Image
Please don't send help request via PM, unless I am already helping you. Use the forums!

I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein

#21 User is offline   myrti 

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Posted 01 May 2011 - 08:07 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM!

Posted Image
Please don't send help request via PM, unless I am already helping you. Use the forums!

I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones. ~ Albert Einstein
Heroism on command, senseless violence, and all the loathsome nonsense that goes by the name of patriotism -- how passionately I hate them! ~ Albert Einstein

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