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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


Posted Image Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. I want to assure you, though, that your topic will be looked at and responded to. So please be patient.


Posted Image DO NOT RUN ComboFix unless requested to.


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Posted Image When posting a log please put the type of infection you have in the topic title. IE: Winfixer, Virtumonde, WinTools, WebSearch, Home Search Assistant, etc.


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AVG 2011 and Antivirus 2011 Removal Need helpcompleting removal

#16 User is offline   texamaggie 

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Posted 16 April 2011 - 10:44 AM

It seems to be running fine. No issues identified. I was just concerned because ComboFix did not generate a report after restart

#17 User is offline   sempai 

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Posted 16 April 2011 - 10:56 AM

Can you please double check if there is a report located at C:\ComboFix.txt, thanks.
~Semp

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#18 User is offline   texamaggie 

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Posted 16 April 2011 - 10:59 AM

I will look for it there. It will be at that computer later today and will look for the report and post it. Thanks for your help.

#19 User is offline   sempai 

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Posted 16 April 2011 - 11:01 AM

OK, thanks for letting me know. :)
~Semp

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#20 User is offline   texamaggie 

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Posted 16 April 2011 - 05:51 PM

I do not find any ComboFix.txt anywhere

#21 User is offline   sempai 

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Posted 16 April 2011 - 09:12 PM

Do the following please:


1. Please download Malwarebytes' Anti-Malware from here:
MalwareBytes' AntiMalware download link

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




2. ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan.

    Quote

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:

    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!



3. Please run OTL and click the quick scan button, post the new log for my review.

This post has been edited by sempai: 16 April 2011 - 09:16 PM

~Semp

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You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

Member of UNITE (Unified Network of Instructors and Trained Eliminators) and ASAP (Alliance of Security Analysis Professionals)

#22 User is offline   sempai 

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Posted 22 April 2011 - 03:57 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
~Semp

Posted Image
You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

Member of UNITE (Unified Network of Instructors and Trained Eliminators) and ASAP (Alliance of Security Analysis Professionals)

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