Please download
Malwarebytes' Anti-Malware (v1.50.1) and save it to your desktop.
Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
- Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to this Guide.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself. Press the OK button and continue.
- If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
- Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
- Click on the Scan button.
- When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked and then click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in
For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use
RKill by Grinler.
-- If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to
Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it
here so the research team can investigate.
Please download
Norman Malware Cleaner and save to your desktop.
alternate download link
If you previously used Norman, delete that version and download it again as the tool is frequently updated!- Be sure to read all the information Norman provides on that same page.
- Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
The tool is very slow to load as it uses a special driver. This is normal so please be patient.
- Read the End User License Agreement and click the Accept button to open the scanning window.
- Click Start Scan to begin.
- In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
- After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
- Copy and paste the contents of that file in your next reply.
-- Note: If you need to scan a usb flash drives or other removable drives not listed, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
Important Note: Using any
torrent, or
peer-to-peer (P2P) file sharing program (i.e. Limewire, eMule, Kontiki, BitTorrent, BitComet, uTorrent, BitLord, BearShare, Azureus/Vuze)
is a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, and exposure of personal information. File sharing networks are thoroughly infected and infested with malware according to Senior Virus Analyst,
Norman ASA.
The reason for this is that file sharing relies on its members giving and gaining unfettered access to computers across the P2P network. This practice can make you
vulnerable to data and identity theft, system infection and remote access exploit by attackers who can take control of your computer without your knowledge. Even if you change the risky default settings to a safer configuration,
downloading files from an anonymous source increases your exposure to infection because the files you are downloading may actually contain a disguised threat. Users visiting such pages may see innocuous-looking banner ads containing code which can
trigger pop-up ads and
malicious Flash ads that
install malware. Many malicious worms and Trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities. In some instances the
infection may cause so much damage to your system that recovery is not possible and a Repair Install will NOT help!. In those cases, the only option is to wipe your drive,
reformat and reinstall the OS.
Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer.
The best way to eliminate these risks is to avoid using P2P applications.
Using such programs or browsing torrent sites is almost a guaranteed way to get yourself infected!!
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