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intro need help

#1 User is offline   egr 

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Posted 19 March 2011 - 02:01 PM

I am new to this site and am looking for help cleanibg out "XP internet security 2011 unregistered version from my desktop. Have tried using rkill and maleware free. I cannott access the internet and loaded them via thumbdrive of laptop. Getting nowhere, can someone advise in laymans terms what will work, sincerely appreciated

This post has been edited by Budapest: 21 March 2011 - 05:38 PM
Reason for edit: Moved from Introductions ~BP


#2 User is offline   Blade 

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Posted 26 March 2011 - 07:35 PM

Hello.

Let's try this.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


~Blade


In your next reply, please include the following:
TDSSKiller log

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