BleepingComputer.com: slow internet

Hi Elise!
Yes, I will do that in the first place.

Okay, please keep me informed.

Of course, Elise.
Tomorrow morning I will have a phone call with ISP.

Hi Elise!
I have been talking all day to my ISP.
It so happens that the ISP has subdivided its services into 3 packets and we happened to be in the lightest packet (10Mbps) without any notification.
According to the contract we should be in the middle packet 100Mbps.


They restricted the speed to 10Mbps at server level. They did not touch the upload speed - that is why it happens to be around 25-30Mbps.
They did not want to admit their violation, but finally they admitted. So much drama, OMG!

I talked to a technician. He clarified all this.
When I mentioned that upload is very high, he confirmed that it is not possible: upload is usually less than download.

A new application was filled which cancels the current service packet (so we should be upgraded to 100Mbps).
They said that they will unrestrict the band (speed).

It should be effective from 1 May 2011.

Fiber optics is relatively new technology for Kazakhstan.
It only appeared on our market in January 11.
(we joined 1 Feb 11).
I believe, there are many people who are unaware of this activity of our ISP.

On Monday, I will reconfirm with my ISP whether they received the application and how they are going to improve on this.


Current speed test:
Download=5.05Mbps

Does this now seem to be adequate speed, provided that I receive 10Mbps?
Could we further improve on this by any chance?


Respectfully,

Dastan

Hi Dastan, that explains indeed what we see here, and it is indeed not very correct (or ethical) from your ISP. I hope things improve once you change the connection.

I do not see what could still improve your connection at this point.


ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean

Please do the following to remove the remaining programs from your PC:

• Delete the tools used during the disinfection:
  • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    
  • Delete DDS, GMER (this is a random named file) and OTL.

Please read these advices, in order to prevent reinfecting your PC:

• Install and update the following programs regularly:
  • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
    A comprehensive tutorial and a list of possible firewalls can be found here.
    
  • an AntiVirus Software
    It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    
  • an Anti-Spyware program
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    
  • Spyware Blaster
    A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
  
  
• Keep Windows (and your other Microsoft software) up to date!
  I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
  Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  
• Keep your other software up to date as well
  Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  
• Stay up to date!
  The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

• Miekies' prevention suggestions
  
• So How did I get infected?
  
• Microsoft - 'Security at home'
  
• Calendar of Updates: See which updates have been released.
  
• How to backup your Data with Cobian Backup:because you never know, when your harddisk might fail
  
• Commonly Used Freeware Replacements: a nice list of freeware programs in all categories, that are regarded as useful by the users of this forum.
  
• osalt: Find (free) open source alternatives to known commercial software.

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

Dear Elise,

May I thank you for all your time, effort and good will that you have spent helping me out!
I also learned many things from you and for that I thank you as well.

The ALL CLEAN topic seems to be really cool and I am going to spend descent time on it.

I will uninstal the programs.
I will leave you a note on your page when my connection is changed (on 1st of May).

Well, good luck Elise. Enjoy your life, you smarty !

Respectfully,

Dastan Jexenov,
From Kazakhstan

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.