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Windows Update Fails

#16 User is offline   garybear 

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Posted 17 March 2011 - 07:28 PM

Very funny. I guess when you don't have a answer you try to make a funny
This software is still supported and works fine.
I'm through trying to explain all this BS.
Have a great day!!

#17 User is offline   noknojon 

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Posted 17 March 2011 - 07:43 PM

I take it that you have XP SP3 installed - This is one of the first reasons that these updates fail without a message -
Do you have automatic updates enabled to download (I select to d/load only and install when I select, this way you get notified without going to Updates)
If you have XP SP2 installed then many of these updates will not install or you will not be notified of them -
EDIT -
Can you check ADD / REMOVE and confirm that you have these updates listed, and the approx date -
KB2485376 (Feb 9) also KB2478971 (Feb 9 ) - My install dates -
This will confirm your latest updates were about early Feb - The other ones that you list were installed in early March by me -

Thank You -

This post has been edited by hamluis: 21 March 2011 - 04:30 PM
Reason for edit: Removed unnecessary quote.

XP SP3 Pro Desktop - Windows 7 SP1 Home Premium Toshiba Laptop - Malwarebytes - SUPERAntiSpyware - Microsoft Security Essentials -
HiJack This - SpeedFan - Cannon Printer - ATF Cleaner - TFC Cleaner - ORCA and Internet Explorer Browsers -
Secunia PSI - And I Use GOOGLE -

#18 User is offline   BrainyTehBrain 

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Posted 18 March 2011 - 06:37 AM

Looks like I have both of those installed on the 10th of feburary.
Also, my windows update settings are at default, automatic, download everyday at 3:00am

This post has been edited by hamluis: 21 March 2011 - 04:31 PM
Reason for edit: Removed unnecessary quote.


#19 User is offline   Union_Thug 

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Posted 18 March 2011 - 08:21 PM

@brainy:

A Google search for KB2481109 fails to install reveals lots of people had problems with this particular update, and revealed a few posiible workarounds/solutions.

Description of the security update for Remote Desktop client 6.1 and Remote Desktop client 6.0: March 8, 2011
http://support.microsoft.com/kb/2481109

Quote

Known issues with this security update

After you install this security update on a Windows XP-based computer, you may receive an error message that resembles the following:

:5.375: FileVersion of C:\WINDOWS\system32\mstscax.dll is Less Than 6.0.6001.0 for QFE branch
This problem only affects Windows XP based computers that were updated by using updates to address specific issues that are not delivered by Windows Update. For example, computers that have "Limited Distribution Release" (LDR) branch updates installed.

To work around this problem, use either of the following methods:

* Uninstall security update 956744 (http://support.microsoft.com/kb/956744) , and then install security update 2481109.
* Alternatively, if you already have security update 956744 installed, you can install hotfix 967885 (http://support.microsoft.com/kb/967885) . Then you can successful install security update 2481109.


There are several fixes discussed on this thread in the event that KB956744 is not listed in the Add/Remove section (with the box checked to Show all Updates at the top of the page)
http://social.technet.microsoft.com/Forums/en/itproxpsp/thread/9c51e9ac-191d-4627-a35e-64f57f1b96a5

Quote

I just got a reply from the Microsoft Security Response Center (MSRC) guys I've asked to look into the issue. They are confirming what I've suspected: "We're gather the needed info to update the KB article, but as a workaround, you can either uninstall MS09-044 (KB956744) and then install MS11-017 or install hotfix KB967885 on top of MS09-044 to get MS11-017 to install properly. This does seem to only affect XP SP3 systems on the QFE branch ."

"QFE branch" in this case means: Version 6.0.6001.22443 of mstscax.dll beeing present in the System32 folder of your Windows XP machine.

FWIW, Freudi


Quote

FIX KB2481109 FAILS TO INSTALL PROBLEM (Windows XP SP3):

1. "Control Panel" -> "Add or Remove Programs" -> check the "Show Updates" box.
2. Uninstall update KB956744 (RDC6 fix 2009-8)
3. Reboot the computer.
4. Go to the Windows Update site and instal the KB2481109 update (for RDC6 version).

OR

1. Install hotfix KB969084 (RDC7 update 2009-10) NOTE! If necessary, change the language and click "Change".
http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=72158b4e-b527-45e4-af24-d02938a95683
2. Reboot the computer.
3. Go to the Windows Update site and instal the KB2483614 update (for RDC7 version).
NOTE! There is no KB2481109 update (for RDC6 version) because you have RDC7 version installed.


I would go to Windows Update, select CUSTOM<---very important!!! then select to install Update for Windows XP (KB971029), Security Update for Windows XP (KB2479943), Windows Malicious Software Removal Tool - March 2011 (KB890830) and UNCHECK (do not install) Security Update for Windows XP (KB2481109) and Update for Microsoft Silverlight (KB2495644) which I believe is just a newer version of Silverlight and should be listed as Optional. If the Updates selected install correctly, then the problem is definitely with KB2481109.

The worst case scenario is the Updates fail again and we're back at square 1.
One question: Are you SURE you didn't receive any error messages besides The following updates were not installed?

#20 User is offline   BrainyTehBrain 

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Posted 21 March 2011 - 02:43 PM

I haven't been able to find update 956744 so I tried not installing update 2481109
Posted Image


Still doesn't work, I also tried installing each one of them individually. Once I click install updates, the windows update box pops up, then fails instantly.


Posted Image

#21 User is offline   Union_Thug 

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Posted 21 March 2011 - 06:25 PM

Rats! I was hoping this would work. I tested it on VirtualBox and it worked--only difference was that KB2481109 was the ONLY update that failed. It installed successfully after installing the hotfix.
Fixing this without knowing the error codes is an exercise in futility. Look in the following:

C:/Windows/Logs/KB(number)
C:/Windows/Windowsupdate.log
C:/Windows/Software Distribution/ Downloads

By your screenshot it appears (to me) that the DOWNLOAD itself is failing, not the installation.

This post has been edited by Union_Thug: 21 March 2011 - 06:43 PM


#22 User is offline   Union_Thug 

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Posted 21 March 2011 - 06:41 PM


#23 User is offline   garybear 

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Posted 21 March 2011 - 09:09 PM


#24 User is offline   BrainyTehBrain 

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Posted 22 March 2011 - 02:51 PM

View PostUnion_Thug, on 21 March 2011 - 06:25 PM, said:

Rats! I was hoping this would work. I tested it on VirtualBox and it worked--only difference was that KB2481109 was the ONLY update that failed. It installed successfully after installing the hotfix.
Fixing this without knowing the error codes is an exercise in futility. Look in the following:

C:/Windows/Logs/KB(number)
C:/Windows/Windowsupdate.log
C:/Windows/Software Distribution/ Downloads

By your screenshot it appears (to me) that the DOWNLOAD itself is failing, not the installation.


In C:/Windows/Logs/, there was a log file called directx with no useful information
The contents of C:/Windows/Windowsupdate.log is here
The contents of C:/Windows/Software Distribution/ Downloads were just randomly named folders and files like c9941440f239ac07228e0aff5018f412

Also, I have downloaded and installed all of the updates from the download center. I still want to figure out why Windows Update won't download them though.

#25 User is offline   Union_Thug 

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Posted 22 March 2011 - 04:37 PM

I have downloaded and installed all of the updates from the download center

I'm assuming they installed correctly.:thumbup2:

There's entries in your windowsupdate.log which lead me to believe that the problem may be due to the Background Intelligent Transfer Service (BITS), error number 0x80246008.

2011-03-14 07:20:20:156 1024 d2c DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80040154)
2011-03-14 07:20:20:156 1024 d2c DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80040154)
2011-03-14 07:20:20:171 1024 d2c DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2011-03-14 07:20:20:171 1024 d2c DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2011-03-14 07:20:20:171 1024 d2c DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2011-03-14 07:20:21:640 1024 d2c DnldMgr WARNING: Extended error for reported error 80246008 = 80040154
2011-03-14 07:20:21:640 1024 d2c DnldMgr WARNING: Extended error for reported error 80246008 = 80040154

I don't know what this means: Extended error for reported error 80246008 = 80040154 I'm hoping someone smarter than me can explain it.:whistle:

Quote

http://support.microsoft.com/kb/910337

You may receive an error message that contains the "0x8DDD0018" code or the "0x80246008" code when you try to download updates from the Microsoft Windows Update Web site or from the Microsoft Update Web site

CAUSE
This problem occurs when one of the following conditions is true:Background Inte...
This problem occurs when one of the following conditions is true:

* Background Intelligent Transfer Service (BITS) is not running.
* BITS cannot successfully connect to the Web site.

If you receive an error message that includes the "0x8DDD0018" error code or the "0x80246008" error code, follow the steps in the "Verify that BITS is correctly configured" section to resolve this problem.

Verify that BITS is correctly configured. Then, try to start BITS. When you try to start BITS, you may receive one of several error messages. These error messages are listed in the "Troubleshooting steps" section. If you receive an error message when you try to start BITS, follow the steps in the section that corresponds to the error message that you receive.

To verify that BITS is correctly configured and then start BITS, follow these steps:

1. Click Start, click Run, type services.msc, and then click OK.
2. Double-click Background Intelligent Transfer Service.
3. In the Startup type box, click Manual, and then click Apply.
4. Click the Log On tab, and then verify that the service is enabled in every hardware profile that is listed. If the service is disabled in one or more hardware profiles, click the hardware profile, click Enable, and then click Apply.
5. Click the General tab, and then click Start.

If BITS starts successfully, visit the Windows Update Web site or the Microsoft Update Web site to obtain updates. If you successfully obtain updates, follow steps 1 to 3 again. However, in step 3, click Automatic instead of Manual.

---------------------------------------------------------
Could be a problem with Windows HTTP proxy settings. From your windowsupdate.log:

2011-03-17 08:52:01:250 1024 1c4 AU WARNING: Failed to change download properties of call, error = 0x80070057
2011-03-17 08:52:01:250 1024 1c4 AU UpdateDownloadProperties: download priority has changed from 1 to 2.
2011-03-17 08:52:01:250 1024 1c4 AU WARNING: Failed to change download properties of call, error = 0x80070057

From the same KB linked above:

Quote

Windows could not start the Background Intelligent Transfer service on the local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor and refer to service-specific error code 2147942487. (0x80070057)
This error indicates that the Windows HTTP proxy settings are invalid. To resolve this problem, remove the HTTP proxy settings. To do this, follow these steps:

1. Click Start, click Run, type cmd, and then click OK.
2. Type Proxycfg.exe, and then press ENTER.

The current proxy settings are displayed.
3. Type Proxycfg –d, and then press ENTER to remove the proxy settings.
4. Click Start, click Run, type services.msc, and then click OK.
5. Double-click Background Intelligent Transfer Service.
6. In the General tab, click Start.

This post has been edited by Union_Thug: 22 March 2011 - 05:55 PM


#26 User is offline   BrainyTehBrain 

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Posted 22 March 2011 - 05:27 PM

Looks like enabled the BITS service worked. Thanks so much for all of the help :D

#27 User is offline   Union_Thug 

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Posted 22 March 2011 - 05:48 PM

You're welcome.:)

#28 User is offline   garybear 

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Posted 22 March 2011 - 06:37 PM

Very nice work Union Thug. Very impressive sir!!

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