BleepingComputer.com: Infected, gmer and dds preparations won't work...

I have a shield with an X in it and a padlock in my taskbar that should not be there. A spyware infection popup continuously pops up in the taskbar, and the desktop pic got changed to a warning of an infection and wants me to download software.

Hark young jedi. The force has moved you to the Am I Infected forum.

Heed these commands and thou shalt move to the light.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4



• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
  
• If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.

Download Link 1
Download Link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 03/08/2011 at 9:55:55.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:



--- ATTENTION ---

Windows was configured to use a proxy! Proxy settings have been removed.

The Proxy Server that was configured is:

If this was a valid setting, please double-click on the rk-proxy.reg file on your desktop and allow the data to be merged to restore your proxy settings.


Rkill completed on 03/08/2011 at 9:55:58.




Generated 03/08/2011 at 12:44 PM

Application Version : 4.49.1000

Core Rules Database Version : 6551
Trace Rules Database Version: 4363

Scan type : Complete Scan
Total Scan Time : 01:16:19

Memory items scanned : 292
Memory threats detected : 0
Registry items scanned : 6425
Registry threats detected : 1
File items scanned : 95468
File threats detected : 17

Trojan.Agent/Gen-FraudLoad
[nGkOcJi01834] C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NGKOCJI01834\NGKOCJI01834.EXE
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\NGKOCJI01834\NGKOCJI01834.EXE
C:\WINDOWS\Prefetch\NGKOCJI01834.EXE-364D5868.pf

Adware.Tracking Cookie
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@ads.zeusclicks[1].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@ad.wsod[2].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@ad.yieldmanager[2].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@content.yieldmanager[2].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@ads.pointroll[1].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@invitemedia[2].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@pointroll[2].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@content.yieldmanager[3].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@adinterax[2].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@questionmarket[2].txt
.doubleclick.net [ C:\Documents and Settings\Jacob\Application Data\Mozilla\Firefox\Profiles\jk2djxvb.default\cookies.sqlite ]
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@ad.yieldmanager[1].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@imrworldwide[2].txt
C:\Documents and Settings\Jamie Schumacher\Cookies\jamie_schumacher@pointroll[1].txt

Trojan.Agent/Gen-FakeAntiSpy
C:\DOCUMENTS AND SETTINGS\JAMIE SCHUMACHER\APPLICATION DATA\SUN\JAVA\DEPLOYMENT\CACHE\6.0\59\288F5B3B-1CC48E31

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

8/3/2009 4:00:56 PM
mbam-log-2009-08-03 (16-00-56).txt

Scan type: Quick Scan
Objects scanned: 103004
Time elapsed: 4 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Does all appear well? I don't notice anything wrong in the operations.

This looks real good. The Fraudload is a trojan dropper. So let's just be sure we don't leave a dropping.

TFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

• Click the green button.
  
• Read the End User License Agreement and check the box:
  
• Check .
  
• Click the button.
  
• Accept any security warnings from your browser.
  
• Check
  
• Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  
• Click the Start button.
  
• ESET will then download updates for itself, install itself, and begin scanning your computer.
  
• If offered the option to get information or buy software at any point, just close the window.
  
• The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  
• When the scan completes, push
  
• Push , and save the file to your desktop as ESETScan.txt.
  
• Push the button, then Finish.
  
• Copy and paste the contents of ESETScan.txt in your next reply.

Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt

• Click Ok and the scan results will open in Notepad.
  
• Copy and paste the contents of log.txt in your next reply.

-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.

C:\Documents and Settings\jayden101\My Documents\Downloads\Webfetti(2).exe a variant of Win32/AdInstaller application cleaned by deleting - quarantined
C:\Documents and Settings\jayden101\My Documents\Downloads\Webfetti.exe a variant of Win32/AdInstaller application cleaned by deleting - quarantined
C:\System Volume Information\_restore{C9310BAB-2254-4653-BBC3-3589F4BE1297}\RP374\A0187866.exe a variant of Win32/Kryptik.LLB trojan cleaned by deleting - quarantined


I neglected to hit back and then Finish. I closed the wondow. Soooo....

I reran the ESET scanner. But this was the original results.

Hello,looks like some adware and junk in the System Restore. Looks clean.

You should probably install,•Spywareblaster - prevents spyware from being installed on your PC.. and just update it every week.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
  
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
  
• Go to Start > Run and type: Cleanmgr
  
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
  
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  
• Click Yes, then click Ok.
  
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
  
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:

• Simple and easy ways to keep your computer safe.
  
• How did I get infected?, With steps so it does not happen again!.
  
• Hardening Windows Security - Part 1 & Part 2.
  
• Configuring Internet Explorer for Practical Security and Privacy - How to Secure Your Web Browser.
  
• Your Guide To Staying Safe Online.
  
• Use Task Manager to close pop-up messages to safely exit malware attacks.

• Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

• Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

• USB-Based Malware Attacks.
  
• When is AUTORUN.INF really an AUTORUN.INF?.
  
• Please disable Autorun asap!.