BleepingComputer.com: Fatal System Error c000021a

Helping out a friend. Yesterday, we successfully removed the System Tool Virus. After I verified everything was working properly and left, he attempted to install Bit Defender and received the following error:

STOP: c000021a {Fatal System Error}
The Windows logon process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000).
The system has been shut down.

I have tried Safe mode and system restore, both coming up with the same error.
Can anyone help me ?

OS is Windows XP, Dell Inspiron 9300 notebook computer.

This post has been edited by mat58: 01 March 2011 - 07:02 PM

0xc0000034 is the real error to be concerned with...the 21A is just a generic code resulting from the 34 STOP error.

MS Says...

I might add...from what I see, most persons with this error don't seem to have a solution other than "use System Restore" or "reinstall".

Louis

I have been able to restore the PC using ERD commander, but when I attempt to run any Anti-Virus software (example: ESET online), there are still viruses / trojans out there. I will open a new problem on the malware forum.

Appreciated...good luck .

Louis

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic383039.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom