BleepingComputer.com: Cant remove or use AVG 2011

Jump to content

Forum Rules

When posting your problem, do not run and post a ComboFix log. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.

If you have not received help after three days, please post a link to your topic HERE.
Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

Cant remove or use AVG 2011

#1 User is offline   nvpcfixit 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 80
  • Joined: 26-March 09

Posted 23 February 2011 - 01:16 AM

Hello,

I got AVG 2011 and it seemed to work fine initially. But now it doesn't work, doesnt have any protection active and I cant uninstall it. Is this the rogue virus? Please help with removal, thanks
John 3:16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.

#2 User is offline   nvpcfixit 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 80
  • Joined: 26-March 09

Posted 24 February 2011 - 04:01 AM

*Bump*

Anyone have any idea?
John 3:16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.

#3 User is offline   quietman7 

  • Bleepin' Janitor
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 25,516
  • Joined: 09-July 05
  • Gender:Male
  • Location:Virginia, USA

Posted 24 February 2011 - 03:07 PM

The correct way to remove AVG 2011 is through its program folder via Start > All Programs or by using Add/Remove Programs or Programs and Features in Vista/Windows 7.

If the above does not work, you can download and use AVG's uninstall/cleanup utility (AVG Remover) provided in the AVG 2011+9.0+8.x Uninstall/Re-Install Instructions. After restarting and removing the folders, stop where instructed to Stop here if not re-installing.

Quote

AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. AVG Remover is the last option to be used in case the AVG uninstall / repair installation process has failed repeatedly.
Download Tools: AVG Remover

If you still have difficulty uninstalling AVG, download and use Opswat AppRemover.

IMPORTANT NOTE: Before removing your existing anti-virus, you should download and save the setup file for the anti-virus you are going to replace it with. After doing that, disconnect from the Internet, uninstall your current anti-virus, reboot and then install the replacement. Reboot again to ensure it is working properly before reconnecting to the Internet.
Microsoft MVP - Consumer Security 2007-2012 Posted Image
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

#4 User is offline   nvpcfixit 

  • Member
  • PipPip
  • Find Topics
  • Group: Members
  • Posts: 80
  • Joined: 26-March 09

Posted 04 March 2011 - 02:43 PM

ok thanks, but before I take those steps what new antivirus might you suggest I d/l and save before removing my AVG11?
John 3:16 For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.

#5 User is offline   quietman7 

  • Bleepin' Janitor
  • PipPipPipPipPipPip
  • Find Topics
  • Group: Global Moderator
  • Posts: 25,516
  • Joined: 09-July 05
  • Gender:Male
  • Location:Virginia, USA

Posted 04 March 2011 - 02:53 PM

My personal choice is NOD32 Anti-Virus if choosing a paid for program as it leaves a small footprint or one of the following if choosing a free alternative.
Microsoft MVP - Consumer Security 2007-2012 Posted Image
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users