Help
hello a compaq presario recieved a virus and now wont boot up.this comp belongs to a niehbors kid and he let the antivirus expire on it and now this is the result.in setup i got the cd/dvd drive to boot first,with a vista disk which is what was on the machine,but it says batch file F:\DOSMENU.BAT missing.any suggestions. thanks
cant boot presario sr5610f/vista
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#2
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Posted 05 February 2011 - 09:11 AM
You've tried booting into safe mode?
Is the system showing signs of life, receiving power?
Louis
Is the system showing signs of life, receiving power?
Louis
#3
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Posted 05 February 2011 - 09:19 AM
the systems powers up and says the dosmenu.bat file is missing.havnt tried safe mode
#4
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Posted 05 February 2011 - 09:27 AM
tried the f8 for safe mode....nothing it said disk boot failure insert system disk and press enter
#5
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Posted 05 February 2011 - 10:59 AM
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Posted 05 February 2011 - 02:28 PM
hi louis ill try that and see.sorry it took so long to get back.thanks alan(rockwood)
#7
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Posted 05 February 2011 - 05:12 PM
hi
this original hard drive dosnt do anything except say disk boot error.so ill have to get another one if you cant think of any thing else i can try.thanks. alan (rockwood)
this original hard drive dosnt do anything except say disk boot error.so ill have to get another one if you cant think of any thing else i can try.thanks. alan (rockwood)
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Posted 05 February 2011 - 05:46 PM
Before you write off the hard drive...what model Presario are we dealing with?
FWIW, http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07173&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN .
Louis
FWIW, http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07173&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN .
Louis
#9
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Posted 06 February 2011 - 07:57 AM
hello again sorry about the delay i plow sno for the DOT.this is a sr5610f with the wd3200aajs hard drive.
#10
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Posted 06 February 2011 - 08:42 AM
hi i made the cd rom boot first and put in a compaq quick restore disk 1 and now i have no valid cd rom device drivers selected /path not found E:\COMMAND.COM ALSO THE SCREEN WENT BY TOO QUICKLY AND I THINK IT SAID SOMETHING ABOUT RAMDRIVE.oh sorry about caps.and now im at the a prompt. wow
#11
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Posted 06 February 2011 - 10:47 AM
Well, I'm lost...but I would replace the CMOS battery, if for no other reason than to eliminate a key item which can impair hardware recognition/functionality by the system.
I would also run the appropriate hard drive manufacturer's diagnostic (long test) on the drive, after replacing the CMOS battery.
Louis
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3794727
I would also run the appropriate hard drive manufacturer's diagnostic (long test) on the drive, after replacing the CMOS battery.
Louis
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3794727
This post has been edited by hamluis: 06 February 2011 - 10:51 AM
#12
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Posted 06 February 2011 - 12:04 PM
ok louis ill get a cmos battery.i have tried the onboard smart support extended self test.it says the estimated test time is 73 minutes and copletes in only 5 seconds and says its all good.but ill get a battery in the next couple of days.thank you very much.. alan (rockwood)
#13
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Posted 06 February 2011 - 03:30 PM
Hello,
I see that these issues commenced with an infection. I have reported this topic to those that specialize in infections and unbootable computers.
Orange Blossom
I see that these issues commenced with an infection. I have reported this topic to those that specialize in infections and unbootable computers.
Orange Blossom
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.
Orange Blossom
An ounce of prevention is worth a pound of cure
SuperAntiSpyware, SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript
Orange Blossom
An ounce of prevention is worth a pound of cure
SuperAntiSpyware, SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript
#14
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Posted 06 February 2011 - 03:38 PM
ok thank you very much alan (rockwood)
#15
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Posted 10 February 2011 - 02:32 AM
Try this please. You will need a USB drive.
Download GETxPUD.exe to the desktop of your clean computer
This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.
Download GETxPUD.exe to the desktop of your clean computer
- Run GETxPUD.exe
- A new folder will appear on the desktop.
- Open the GETxPUD folder and click on the get&burn.bat
- The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
- Click on Start and follow the prompts to burn the image to a CD.
- Remove the USB & CD and insert it in the sick computer
- Boot the Sick computer with the CD you just burned
- The computer must be set to boot from the CD
- Gently tap F12 and choose to boot from the CD
- Follow the prompts
- A Welcome to xPUD screen will appear
- Press File
- Expand mnt
- sda1,2...usually corresponds to your HDD
- sdb1 is likely your USB
- Click on the folder that represents your USB drive (sdb1 ?)
- Press Tool at the top
- Choose Open Terminal
- Type the following and press enter:
dd if=/dev/sda of=mbr.bin bs=512 count=1
- Press Enter
- After it has finished a file will be located on your USB drive named mbr.bin
- Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.
This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.
