BleepingComputer.com: c:\Windows\Acer(Normal).scr is infected by win32:malware-gen HELP~!

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c:\Windows\Acer(Normal).scr is infected by win32:malware-gen HELP~! I got this report when I ran my Avast boot scan.. it's not the 1st

#346 User is offline   m0le 

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Posted 28 March 2011 - 07:18 PM

Hello compblank,

How good is noahdfear then?

Thanks Dave, for taking this one for me. I will be asking some questions about the fix so watch your email box :wink:


Now that we have your computer back, compblank, I can do the easy bit and close the fix with some clean up and tips...

You're clean. Good stuff! :thumbup2:

Let's do some clearing up

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

Use this next program to check for updates for programs already on your system. Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically, make sure that updates on any that are flagged are carried out as soon as possible


It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it compblank, happy surfing!

Cheers.

m0le
If I have helped you fix your PC then please donate. Thanks

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m0le is a proud member of UNITE (Unified Network of Instructors and Trusted Eliminators)

#347 User is offline   compblank 

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Posted 28 March 2011 - 08:56 PM

I'm still having issues with the comp ... so before I do all that I want to make sure...my ie is freezing and I can't get online...

#348 User is offline   m0le 

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Posted 29 March 2011 - 06:15 PM

Which IE are you using?

What messages are you getting when you try and go online?
If I have helped you fix your PC then please donate. Thanks

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#349 User is offline   compblank 

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Posted 30 March 2011 - 09:12 PM

Idk which version it is but when I open it up it freezes immediately and then I get an error of ie has stopped working and should I close it or wait.. when I wait I just freeze there.... this is the problem I was having when the virus was still infected on my computer.

#350 User is offline   m0le 

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Posted 31 March 2011 - 06:18 PM

Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
Press ALT+H, and then click About Internet Explorer.

Let me know which version it shows you have.
If I have helped you fix your PC then please donate. Thanks

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#351 User is offline   compblank 

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Posted 31 March 2011 - 11:34 PM

Ie 8

#352 User is offline   m0le 

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Posted 01 April 2011 - 06:03 PM

Take a look at this troubleshooting guide for IE8 written by a Microsoft MVP

I'm sure that one of these issues is causing the problems. If after running through these you still have problems then let me know.
If I have helped you fix your PC then please donate. Thanks

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#353 User is offline   m0le 

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Posted 05 April 2011 - 05:34 PM

Are you still there? How is it going?
If I have helped you fix your PC then please donate. Thanks

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m0le is a proud member of UNITE (Unified Network of Instructors and Trusted Eliminators)

#354 User is offline   m0le 

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Posted 06 April 2011 - 06:45 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
If I have helped you fix your PC then please donate. Thanks

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