BleepingComputer.com: Can't install AVG or any other antivirus

Jump to content

Page 1 of 1

You cannot start a new topic
You cannot reply to this topic

Can't install AVG or any other antivirus

#1 luv4mypc

Member

Group: Members
Posts: 148
Joined: 05-May 10
Gender:Female
Location:california

Posted 03 February 2011 - 03:23 PM

Hello, I can't seem to install any Antivirus program I have had AVG for years and it suddenly stopped working I uninstalled and downloaded a new version, when I install it stops with an error stating something about a access key? any Idea what that could be? It's driving me nuts ! I saved the Log but can't open it !
Any help will be highly appriciated.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

#2 Broni

The Coolest BC Computer

Group: BC Advisor
Posts: 22,163
Joined: 01-February 08
Gender:Male
Location:Daly City, CA

Posted 03 February 2011 - 08:22 PM

How exactly did you uninstall AVG?
What other AV program did you try to install?

Quote

it stops with an error stating something about a access key

.
We need to know EXACT error.

My Website

Posted Image

My help doesn't cost a penny, but if you'd like to consider a donation, click

#3 luv4mypc

Member

Group: Members
Posts: 148
Joined: 05-May 10
Gender:Female
Location:california

Posted 04 February 2011 - 12:39 PM

I think it was through control panel ...( install/uninstall programs )sorry it's been a while . in order for me to know the exact error I have to try and install avg again. ( will do this now.) I have tried avast and it will not install either. will reply with error message shortly.
Thanks for helping :wink:

#4 Broni

The Coolest BC Computer

Group: BC Advisor
Posts: 22,163
Joined: 01-February 08
Gender:Male
Location:Daly City, CA

Posted 04 February 2011 - 12:51 PM

Use AVG Remover to completely uninstall AVG: http://www.avg.com/us-en/download-tools
Keep in mind, that inability to install AV program may be a sign of some computer infection.

My Website

Posted Image

My help doesn't cost a penny, but if you'd like to consider a donation, click

#5 luv4mypc

Member

Group: Members
Posts: 148
Joined: 05-May 10
Gender:Female
Location:california

Posted 04 February 2011 - 12:56 PM

Here is the error code

Setup Error
Error Code: 0xC0070643
Error Message: General internal error
Additional Message:
Could not write to Value AVGAllUsersDir to Key Systemcurrent controls Set services AVGAVG10.
Verify that you have sufficiant Access to that Key or contact support personell. ( 0xc007057E )
Context MSI Action Failed.

#6 Broni

The Coolest BC Computer

Group: BC Advisor
Posts: 22,163
Joined: 01-February 08
Gender:Male
Location:Daly City, CA

Posted 04 February 2011 - 12:59 PM

Use AVG Remover, listed in my previous reply and then try to install AVG again.

Do you remember, what was happening, when you're trying to install Avast?

My Website

Posted Image

My help doesn't cost a penny, but if you'd like to consider a donation, click

#7 luv4mypc

Member

Group: Members
Posts: 148
Joined: 05-May 10
Gender:Female
Location:california

Posted 04 February 2011 - 01:24 PM

Ok I used the uninstall and restarted the pc then tried to install avg again ,
did not work here is the new message :
General internal error:
Copying of registry values failed (0xC00705AA )

And no I just remember Avast would not install.