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I received an error msg after attemping to add a network printer via the Add Printer Wizard using the Add Standard TCP/IP Printer Port Wizard. After entering the IP & clicking next Explorer freezes/locks-up and generates an Explorer.exe Application error, followed by drwtsn32.exe Application Error - ...unknown software exception (0xc0000409...at location 0x59a7295d.
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Explorer.exe Crash when adding network printer
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#2
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Posted 03 February 2011 - 11:37 AM
Let's try this.
Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.
Double-click BlueScreenView.exe file.
When scanning is done, Edit/Select All...then File/Save Selected Items.
Save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content and paste it into your next reply.
Louis
Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.
Double-click BlueScreenView.exe file.
When scanning is done, Edit/Select All...then File/Save Selected Items.
Save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content and paste it into your next reply.
Louis
#3
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Posted 03 February 2011 - 12:35 PM
Hamluis
Thanx for your response but it's not blue screening. Explorer halts/locks up and I have to start it again as a New Task in Task Mananger. Do you still want to try the BlueScreenView?
Thanx for your response but it's not blue screening. Explorer halts/locks up and I have to start it again as a New Task in Task Mananger. Do you still want to try the BlueScreenView?
#4
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Posted 03 February 2011 - 01:53 PM
#5
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Posted 03 February 2011 - 02:14 PM
Knowing the version of Windows & the make/model of printer would also be helpful.
Cant really troubleshoot something if we dont know what we are dealing with.
Cant really troubleshoot something if we dont know what we are dealing with.
In the beginning there was the command line.
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