BleepingComputer.com: DVD / CD drives not working

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DVD / CD drives not working

#1 firetender

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Posted 01 February 2011 - 08:00 PM

I have an HP Pavilian a1510n with XP SP3. on occasion the drives WILL work. I've reset the cable, removed filters, drivers for the drives, installed firmware, used defogger on virtual drives, uninstalled i Tunes. ran kaspersky,anti malware, DAF, ran fix it center from MS, Sophos and a slew of others at various different times. I also am unable to defrag. Only thing left is a BIG hammer???

Thanks in advance

#2 Broni

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Posted 01 February 2011 - 08:34 PM

Define "not working", please.

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#3 firetender

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Posted 01 February 2011 - 08:38 PM

sorry about that... not working as in unable to open them at all. I go in device manager and they ARE present. I've tried right clicking on the drive and ejecting but nothing happens. I noticed this after sp3 update but can't be certain it wasn't happening sooner as I dont use it much.

Thanks again

#4 Broni

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Posted 01 February 2011 - 08:39 PM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/982116
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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#5 firetender

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Posted 01 February 2011 - 09:14 PM

Thanks for that info. I have previously done 1 and 2 but to no avail. I dl'd cdgon and ran it, restarted comp but still unable to open drives. I looked in device manager as requested and found 3 instances of primary and secondary... did you want me to uninstall all instances?
Thanks

#6 Broni

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Posted 01 February 2011 - 09:16 PM

Yes.
If the above steps didn't help, I'm afraid, your drive is a goner

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#7 firetender

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Posted 01 February 2011 - 09:18 PM

so the bigger hammer?

thanks for all that you contributed to

#8 Broni

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Posted 01 February 2011 - 09:26 PM

You're welcome

You can get new drive for 20 bucks shipped.

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#9 firetender

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Posted 01 February 2011 - 10:07 PM

took the drives out and put in spare comp... the drives worked in that comp... leads me to believe bad card????

#10 Broni

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Posted 01 February 2011 - 10:11 PM

What card do you have in mind?

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#11 firetender

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Posted 01 February 2011 - 10:16 PM

scsi ????

#12 Broni

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Posted 01 February 2011 - 10:55 PM

I still don't understand...

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#13 firetender

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Posted 02 February 2011 - 12:18 AM

i took the drives out and put them into a spare computer case.. .they ran without a hitch... thinking there might be something wrong with my board where the cable is attached?