BleepingComputer.com: Can not get xp to load

When I start my computer the mouse will not move to click on user profile or if it does work it will not load
it just sits there I went to safe mode and everything works except I can not get the printer to show up It says print spooler service is not running I have ran Malware bytes it did not find anything I dont know what to do next

Would you please be a little more specific.

I'm assuming that the computer boot into Windows, but the mouse in unresponsive?

Does the pointer move?

What are you referring to as "user profile"?

Is this a wireless mouse?

I notice that you are not using punctuation, is there a problem with your keyboard?

Sorry the keyboard is working fine. Sometime the pointer wont move but it works fine in safe mode.It will not boot all the up except in safe mode. No it is not a wireless mouse and I have tried different one they all do the same thing but work in safe mode.

In Safe Mode, go to the Device Manager and uninstall the mouse drivers, then reboot the computer.

This post has been edited by dc3: 17 January 2011 - 11:13 PM

I uninstalled the mouse drivers and rebooted the computer and it still will not boot.

You could try going into Device Manager and using the Driver Rollback feature.
Or you could try using system restore to get the PC back to a working state.

I tried system restore before I asked for help nothing I can thing of has worked. I do know there is a virus on this computer none of the scan has been able to find it. But if I try to log onto my bank or paypal it wants me to put in all of my info Including bank acct info atm card info. SO I do not know if that is what is causing my problem now or something else.

With the information that you just posted it looks like you have an infection. I will request that a Moderator move this topic to the Am I Infected forum where you will be guided by those with the proper knowledge to clean your computer.

Please be patient, this forum is one of the most active ones here. Any further changes should only be made at the suggestion of the malware removal team member who will assist you.

dc3

Hello and to BleepingComputer.

Let's see what we're dealing with here.

Download TFC by OldTimer to your desktop.
(TFC only cleans temp folders. It will not clean URL history, prefetch, or cookies).
Close any open windows.

• Double click the TFC icon to run the program
  
• TFC will close all open programs itself in order to run,
  
• Click the Start button to begin the process.
  
• Allow TFC to run uninterrupted.
  
• The program should not take long to finish it's job.

Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean

NOTE:
It's normal after running TFC that the PC will be slower to boot the first time.

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.

***************************************************

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

~Blade


In your next reply, please include the following:
SUPERAntiSpyware Log

This post has been edited by Blade Zephon: 18 January 2011 - 12:10 AM

here is the log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/18/2011 at 01:08 AM

Application Version : 4.46.1000

Core Rules Database Version : 6223
Trace Rules Database Version: 4035

Scan type : Complete Scan
Total Scan Time : 00:30:43

Memory items scanned : 338
Memory threats detected : 0
Registry items scanned : 6653
Registry threats detected : 0
File items scanned : 23566
File threats detected : 3

Adware.Tracking Cookie
C:\Documents and Settings\Winuser\Cookies\winuser@invitemedia[2].txt
C:\Documents and Settings\Winuser\Cookies\winuser@invitemedia[3].txt
C:\Documents and Settings\Winuser\Cookies\winuser@invitemedia[1].txt

what can I do now it still will not boot

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!

~Blade

Malware topic here: http://www.bleepingcomputer.com/forums/topic374296.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.