I am hacked

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I am hacked

#1 eye-mind

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Joined: 20-December 10

Posted 13 January 2011 - 11:12 PM

I am running Windows 7 and was recently hacked. I re-installed my operating system from scratch and two days later got hacked again. I noticed my anti-virus applications (that I have pinned to my taskbar) lost their icons and were unable to either run or update.

My machine randomly reboots itself several times a day and Firefox would not connect out to the internet. I took a look at the configuration of FFX and it had been reconfigured to use a proxy when I don't use one. I set it back to normal and now have access.

Thank you for any help you can provide. Attached is my tcpview file.

Delores

Attached File(s)

tcpview.txt (4.27K)
Number of downloads: 1

#2 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,378
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 13 January 2011 - 11:18 PM

What you describe sounds more like hardware issues then a computer hack. Your RAM maybe bad, or your hard drive maybe corrupted beyond repair.

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Quote

Please download Malwarebytes Anti-Malware and save it to your desktop.

Download Link 1

Download Link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Make sure you are connected to the Internet.
Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

SUPERAntiSpyware:

Quote

Please download and scan with SUPERAntiSpyware Free

Double-click SUPERAntiSypware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
In the Main Menu, click the Preferences... button.
Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program.
Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:

Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes" and reboot normally.
To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users

Double-click SUPERAntiSpyware.exe and use the default settings for installation.
An icon will be created on your desktop. Double-click that icon to launch the program.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
In the Main Menu, click the Preferences... button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen.
Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan.
Click "Next" to start the scan. Please be patient while it scans your computer.
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes".
To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Now GMER

Quote

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

Main Mirror
This version will download a randomly named file (Recommended)
Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

Disconnect from the Internet and close all running programs.
Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
Now click the Scan button. If you see a rootkit warning window, click OK.
When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
Click the Copy button and paste the results into your next reply.
Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning.

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
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#3 eye-mind

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Group: Members
Posts: 7
Joined: 20-December 10

Posted 14 January 2011 - 06:18 AM

Thanks for responding, cryptodan.

Well, I ran HP's system diagnostics on boot-up, and all of the hardware passed fine. The only things affected on my system software-wise are that the virus/malware programs have been unable to run, and like I said Firefox wasn't able to connect to the internet. I've attached the logs. Can you tell me how I can check my systems logs to see if someone has logged in and gained access to my system? That is what happened before I did the re-install. I don't remember what tool I used to viewed the logs the first time. I know these viruses and trojans are very sneaky and hide themselves very well after installation, so I don't really trust that the scanning will find anything useful (other than the malware).

Anyway, here are the results. Thanks for any help you can provide.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5518

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

1/14/2011 5:08:34 AM
mbam-log-2011-01-14 (05-08-34).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 281686
Time elapsed: 19 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-------------------------------
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/14/2011 at 06:05 AM

Application Version : 4.47.1000

Core Rules Database Version : 6199
Trace Rules Database Version: 4011

Scan type : Complete Scan
Total Scan Time : 00:40:39

Memory items scanned : 317
Memory threats detected : 0
Registry items scanned : 12621
Registry threats detected : 0
File items scanned : 133793
File threats detected : 44

Adware.Tracking Cookie
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@ad.yieldmanager[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@adbrite[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@ads.neudesicmediagroup[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@advertising[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@apmebf[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@at.atwola[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@atdmt[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@bs.serving-sys[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@collective-media[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@doubleclick[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@ehg-eset.hitbox[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@eset.122.2o7[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@hitbox[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@imrworldwide[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@invitemedia[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@media6degrees[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@mediabrandsww[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@mediaplex[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@microsoftsto.112.2o7[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@revsci[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@serving-sys[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@smartadserver[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@statcounter[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@statse.webtrendslive[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@steelhousemedia[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@tacoda.at.atwola[2].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@trafficmp[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@xiti[1].txt
C:\Users\Pookie\AppData\Roaming\Microsoft\Windows\Cookies\Low\pookie@zedo[1].txt
.edge.ru4.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
rotator.adjuggler.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.glb.adtechus.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.adserverec.adtechus.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.adserverwc.adtechus.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.ad.us-ec.adtechus.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
www.burstnet.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
data.coremetrics.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.loadxl.exelator.net [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.loadxl.exelator.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.loadxl.exelator.biz [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.a1.interclick.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.ads.pointroll.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
www.tattomedia.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]
.ad.yieldmanager.com [ C:\Users\Pookie\AppData\Roaming\Mozilla\Firefox\Profiles\a9nioipx.default\cookies.sqlite ]

#4 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,378
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 14 January 2011 - 02:21 PM

SO far nothing malicious can you perform GMER?

#5 eye-mind

New Member

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Posts: 7
Joined: 20-December 10

Posted 14 January 2011 - 02:23 PM

Can't do it... running x64

#6 eye-mind

New Member

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Joined: 20-December 10

Posted 14 January 2011 - 02:26 PM

Also, just fyi -- I disabled my guest account, but I got several attempts to log in through it today...? Is there any way to stop remote login attempts while we're at it?

#7 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,378
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 14 January 2011 - 02:39 PM

The guest account comes disabled by default and should never ever be enabled. Why was it enabled?

#8 eye-mind

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Joined: 20-December 10

Posted 14 January 2011 - 02:49 PM

I have no idea. I just did the new o/s install three days ago and I don't fiddle with things like that - I didn't even know I *had* a guest account until today - when I was setting up a user account to use without admin privileges. I got a warning that the guest account was enabled with no password. <shrug>

#9 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,378
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 14 January 2011 - 02:51 PM

Are you using a legit version of Windows XP?

#10 eye-mind

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Joined: 20-December 10

Posted 14 January 2011 - 02:54 PM

I'm using Windows 7 and of *course* I am.

#11 cryptodan

Bleepin Madman

Group: BC Advisor
Posts: 18,378
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 14 January 2011 - 03:25 PM

I question the legitimacy of your Windows Operating system, because past experiences and my knowledge of the Windows Operating system dictates that if you are infact using a legit Windows Operating System the Guest account would be disabled by default. Howerver, you are stating that the Guest account was enabled.

#12 eye-mind

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Posted 15 January 2011 - 02:28 AM

It's no problem. I was just wondering how someone could even get away with running an illegal copy of their o/s these days.

At any rate, get this:

I installed secunia (.com) which is a nice (free) security application that detects and installs missing security patches. It said that Windows Update was not installed! Well, of course, it *was*, (I had been using it today) but apparently something happened to it.

So basically, what I've got is this:

1) First, my FFX proxy settings were reconfigured so that I could not access the internet at all. (I re-checked the "no proxy" box to fix this).

2) Malware Bytes would not start up at all anymore. (I reinstalled it and the option to update definitions is greyed out...).

3) Advanced Systems Care would not start up at all anymore.

4) Lastly, the "MS Updates not installed" ...

So, I'm reaching here but it's not far-fetched... - it seems as though someone quite possibly evaded my freely available firewall, "hacked" (or crawled through) my freely available virus software, "hacked" my well known (if you're into that kind of thing) MS Updates configuration (or whatever), and wrote an entry to my FFX proxy .config file (or whatever) to prevent me from getting out to the internet.

How do I check my logs to see where remote logon was successful? How can I prevent remote logons? How can I get this hacker from logging back in again? Please, I don't want to do another reinstall...

Bleah.

Thanks.

Delores