bsod in windows 7

#1 shilo2

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Posted 13 January 2011 - 09:20 PM

heres is the errors i get,posted these on in different forum.told to put it here.

BACK ON LAPTOP,getting bsod again.
the error i get is
irql_not_less_or_equal

***stop:0x0000000A(0x0000000000000000,0x0000000000000002,0xffffff800038E0436)

another one i get is

system_service_exception

***stop:0x0000003B 90x00000000C0000005,0xFFFFF80003BD4C9A,0xFFFFF88006ECECF0,0x0000000000000000)

This post has been edited by hamluis: 23 January 2011 - 02:07 PM
Reason for edit: Moved from Win 7 to Am I Infected.

#2 cryptodan

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Posted 13 January 2011 - 11:50 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 shilo2

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Posted 14 January 2011 - 07:48 AM

hers the log.managed to get it up after i used thewindows 7 installation disc and repair.

==================================================
Dump File : 011311-22656-01.dmp
Crash Time : 13/01/2011 7:52:42 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02aabd29
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+161a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011311-22656-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 270,960
==================================================

==================================================
Dump File : 011311-24109-01.dmp
Crash Time : 13/01/2011 7:47:02 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03bd4c9a
Parameter 3 : fffff880`06ececf0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011311-24109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 283,080
==================================================

==================================================
Dump File : 011311-21531-01.dmp
Crash Time : 13/01/2011 7:34:09 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`038e0436
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+71ea3
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011311-21531-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 284,168
==================================================

==================================================
Dump File : 011311-23203-01.dmp
Crash Time : 13/01/2011 7:29:31 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`038ad448
Parameter 3 : fffff880`06013b30
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011311-23203-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 283,080
==================================================

==================================================
Dump File : 011311-21906-01.dmp
Crash Time : 13/01/2011 7:15:21 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02a9bd29
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+161a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011311-21906-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 270,960
==================================================

==================================================
Dump File : 011311-25359-01.dmp
Crash Time : 13/01/2011 7:12:08 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`0386bd29
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011311-25359-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 283,848
==================================================

#4 Allan

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Posted 14 January 2011 - 08:26 AM

The errors you are experiencing are generally caused by (in order of likelihood): faulty drivers, faulty ram, bios in need of update, hard drive issues, malware, other hw issues.

First step is to update all major drivers (audio, video, nic if appropriate). If the problem continues, download and run memtest (http://www.memtest.org/). If ram passes with no errors, check for a bios update. Then run chkdsk /r on the system partition (open an elevated command prompt, type: chkdks /r and press ENTER. You'll be told the drive is in use and asked if you want to run it at the next boot - say yes and exit the command prompt). A full scan with both your AV and MalwareBytes can never hurt. Let's see where we are after these steps.

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#5 shilo2

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Posted 16 January 2011 - 08:17 PM

i updated all drivers,did chkdsk,and memory test.it seems to be all right now.none of the tests didn't say if they found anything.

#6 shilo2

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Posted 16 January 2011 - 08:21 PM

i used live update to check for bios update it says there is none.my mobo is msik9a2 neo f ms-7388.mb v1.13 bios.
if you could tell me if there is later version let me know where to find it.

#7 Allan

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Posted 17 January 2011 - 07:59 AM

You need to go to the website of your computer manufacturer (or mobo manufacturer) to find a bios update. But if everything is working fine there's no need to flash the bios at this time.

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#8 shilo2

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Posted 17 January 2011 - 08:09 AM

ok thanks for the help

#9 Allan

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Posted 17 January 2011 - 08:12 AM

Sure thing.

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#10 cryptodan

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Posted 17 January 2011 - 02:42 PM

What kind of motherboard do you have? I am only asking, because BSOD's can often be caused by unsupported hardware by the OS.

#11 shilo2

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Posted 17 January 2011 - 03:48 PM

MSI K9A2 Neo f ms-7388

#12 cryptodan

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Posted 17 January 2011 - 07:21 PM

Here is a listing of all the drivers for your motheboard: http://www.msi.com/product/mb/K9A2-Neo2.html#/?div=Driver

#13 shilo2

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Posted 18 January 2011 - 07:47 AM

there is no update there for any of my drivers.

#14 cryptodan

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Posted 18 January 2011 - 07:58 AM

Have you checked for updates at:

http://www.amd.com

http://www.realtek.com

#15 shilo2

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Posted 22 January 2011 - 09:09 PM

back on laptop,
got bsod again

the error i got was windows cannot repair this computer automatically

boot critical file c:\windows\system32\drivers\kl1.sys is corrupt

it wont go past the repair screen

i used my windows 7 install disc

i'm really at a loss on what to do next

please help