BleepingComputer.com: Antimalware Doctor

Hi guys, long time no see

Erm, my landlord's laptop is infected with antimalware doctor..

So I hopped on my trusty laptop and downloaded the setup file for mbam and rkill and hjt.. Off to his laptop I go, boot it up, old laptop sigh zzz... So yeah, eventually log in, ofcourse antimalware doctor pops up with infection warnings. After about 10mins of waiting for the laptop to load up fully.. I go to put my ext. hard drive in.. give it another 5 mins, doesnt seem to want to pick up my hard drive..
Next thing explorer.exe has crashed, and restarted itself...
I try to go onto the internet to try download them from there, get a pop up saying an unknown program is trying change the homepage.. Keep current one (recommened) or use the unknown programs.. I select keep current one.. it doesnt like that and pops up again, and again and again.. Sigh.. Hide the prompt.. Erm, system freezes, yay, ctrl+alt+delete didnt bring up task manager, well it did show up on the task bar, but with everything else that was open was just a black white square.. I gave up trying (its late, and and landlord had company )..

So, im guessing whatever is on the computer isnt going to let me use my harddrive? And using internet explorer seems to cause some system instability (?)
Would running the system in safe mode and then trying rkill and mbam work off my hard drive, or..?
Or should I just burn them to a CD and try again in normal mode?

Im guessing landlord probably has more than just the antimalware doctor, it was extremely slow..

I did at one point get onto task manager, and I did notice a few of the processes running from the temp folder (3-5 maybe), and also processes like explorer.exe and svchost (multiple) were in caps, dont know if it means anything.. One of the processes was Tjp.exe and I think another was tjkep.exe but I'm guessing they're just randomly named files..

I know alot of the info seems vague, but I dont think they would appreciate me writing this post when they seemed to be impatient with me (lol) so I'm writing from memory..

Anyways, and advice or help would be good..

He's also running AVG, and from its prompts, guessing it needs updating and a full system scan to be run..

Oh also, at one point, there was prompts (sorry going to be very vague) titled 16mb dos trying to close tjp.exe, or something similar like that then in the main window showing the location - temp.. with an option to close it, or leave it running.. Did this with about 5-6 randomly (i assume) named files, these prompts wouldnt disappear, either by selecting close or leave open..

Anyways, thanks

Hello DM, let;s see if we can do better this way.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4



• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
  
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  
  
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  
  
• If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  
• An icon will be created on your desktop. Double-click that icon to launch the program.
  
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  
• In the Main Menu, click the Preferences... button.
  
• Click the Scanning Control tab.
  
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
    
  • Scan for tracking cookies.
    
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
  
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  
• On the left, make sure you check C:\Fixed Drive.
  
• On the right, under "Complete Scan", choose Perform Complete Scan.
  
• Click "Next" to start the scan. Please be patient while it scans your computer.
  
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  
• Make sure everything has a checkmark next to it and click "Next".
  
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  
• If asked if you want to reboot, click "Yes".
  
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
    
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.

Download Link 1
Download Link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
  
• Double-click on mbam-setup.exe to install the application.
  For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
  
• If TDSSKiller does not run, try renaming it.
  
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  
• Click the Start Scan button.
  
• Do not use the computer during the scan
  
• If the scan completes with nothing found, click Close to exit.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  
• Copy and paste the contents of that file in your next reply.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Cheers boopme, when I can next get on his laptop, either tuesday or thursday (I work alot) I'll give it a shot. I shall reply when I get the opportunity (Dont lock as inactive )

Ta

No problem,we are big fans of RLCF (Real Life Comes First) at BC.

Nevermind Boopme, he is being unreasonable to me, so I refuse to help him.
Cheers for the help
You can lock it

Hi, I'll leave it here acouple weeks. If they ever snap out of it at least you have a topic.

Thanks for visiting.