BleepingComputer.com: windows explorer

Hello clever person,

when my computer starts, a box pops up saying windows explorer has to close, which it does, and then not much works especially my computer and control panel.

I am the least computery person in the world, so would need step by step help.

thanx to any brave volunteers

mon

When that happens press the following key combination's:

ctrl+alt+del

A Task Manager window will come up, and on the first tab there will be a New Task button located in the lower right hand corner, and in the resulting window type in explorer.exe and post back the results.

it says windows cannot find explorer.exe

mmmmm

Under new task type in cmd and hit enter.

A black box will appear, and can you then go to Windows by doing the following cd c:\windows and perform the following: dir /s exolorer.exe >> c:\dir_s_explorer.txt

Then navigate to by doing cd \ in the same black window above and perform notepad dir_s_explorer.txt that should open up a notepad with the contents of the file dir_s_explorer.txt, can you then paste the results in your next post?

The bold portions are the exact commands I want you to run.

This post has been edited by cryptodan: 13 December 2010 - 03:25 AM

notepad came up and it said cannot find dir_s_explorer.txt

You should be getting something like this:

Volume in drive C is vista_ultimate
Volume Serial Number is F03A-4039

Directory of C:\Windows

2009-04-11 00:10 3,079,168 explorer.exe
1 File(s) 3,079,168 bytes

Directory of C:\Windows\SysWOW64

2009-04-10 23:27 2,926,592 explorer.exe
1 File(s) 2,926,592 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6000.16771_none_aba256ac352b2919

2008-10-29 06:15 3,087,360 explorer.exe
1 File(s) 3,087,360 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6000.20947_none_ac5266dd4e2b0a41

2008-10-28 02:30 3,086,848 explorer.exe
1 File(s) 3,086,848 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.18000_none_add342963219dff5

2008-01-21 02:47 3,080,704 explorer.exe
1 File(s) 3,080,704 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.18164_none_ad96661c3246ea1e

2008-10-29 06:49 3,080,704 explorer.exe
1 File(s) 3,080,704 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.22298_none_ae03944b4b794317

2008-10-30 05:30 3,081,216 explorer.exe
1 File(s) 3,081,216 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6002.18005_none_afbebba22f3bab41

2009-04-11 00:10 3,079,168 explorer.exe
1 File(s) 3,079,168 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6000.16771_none_b5f700fe698beb14

2008-10-29 06:20 2,923,520 explorer.exe
1 File(s) 2,923,520 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6000.20947_none_b6a7112f828bcc3c

2008-10-28 02:15 2,923,520 explorer.exe
1 File(s) 2,923,520 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.18000_none_b827ece8667aa1f0

2008-01-21 02:48 2,927,104 explorer.exe
1 File(s) 2,927,104 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.18164_none_b7eb106e66a7ac19

2008-10-29 06:29 2,927,104 explorer.exe
1 File(s) 2,927,104 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6001.22298_none_b8583e9d7fda0512

2008-10-30 03:59 2,927,616 explorer.exe
1 File(s) 2,927,616 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-explorer_31bf3856ad364e35_6.0.6002.18005_none_ba1365f4639c6d3c

2009-04-10 23:27 2,926,592 explorer.exe
1 File(s) 2,926,592 bytes

Total Files Listed:
14 File(s) 42,057,216 bytes
0 Dir(s) 1,427,060,461,568 bytes free

is there any way to get the info without notepad ?

This post has been edited by monthecleaner: 13 December 2010 - 02:18 PM

You are doing something wrong then.

You should be doing this:

In the black box that comes up with command prompt with the following path listed first c:\documents and settings\username>

You should type in the following:

cd c:\windows>

Your prompt should then change to:

c:\Windows>

At that prompt type in:

"dir /s explorer.exe >> c:\dir_s_explorer.txt"

You can do that without the quotes, they quote dictate that the command should be ran on one line.

You will be returned to the following:

c:\Windows>

Now do this:

cd \

Your prompt will be changed to:

c:\>

At that prompt type in

notepad dir_s_explorer.txt

Please post the contents in your next post here.

This post has been edited by cryptodan: 13 December 2010 - 02:49 PM

genius

Volume in drive C has no label.
Volume Serial Number is 88ED-68FC

Directory of C:\WINDOWS

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Directory of C:\WINDOWS\ERDNT\cache

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Directory of C:\WINDOWS\system32\dllcache

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Total Files Listed:
4 File(s) 4,134,912 bytes
0 Dir(s) 5,958,139,904 bytes free
Volume in drive C has no label.
Volume Serial Number is 88ED-68FC

Directory of C:\WINDOWS

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Directory of C:\WINDOWS\ERDNT\cache

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Directory of C:\WINDOWS\system32\dllcache

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes

Total Files Listed:
4 File(s) 4,134,912 bytes
0 Dir(s) 5,952,675,840 bytes free
Volume in drive C has no label.
Volume Serial Number is 88ED-68FC

Directory of C:\


Directory of C:\WINDOWS

14/04/2008 04:42 1,033,728 explorer.exe
1 File(s) 1,033,728 bytes
0 Dir(s) 5,952,675,840 bytes free