Safe Mode boot options are gone

BleepingComputer.com: Safe Mode boot options are gone

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Safe Mode boot options are gone Cannot boot in safe mode- only boot option is Windows XP Pro SP3

#1 JennhatesPCs

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Joined: 07-March 10

Posted 10 December 2010 - 04:52 PM

I am the reluctant IT person for a small company and know just enough about computers to get myself in trouble. I am working on a coworker's PC that has .exe file association problems after a recent rogue AV infection which I found and cleaned with Malwarebytes.

As I was attempting to start in Safe Mode today, I discovered that there are no safe mode options in the boot menu anymore. Unfortunately, I don't know whether this happened after MBAM removed the virus or not since I don't log into her PC often in safe mode or otherwise.

What could cause this issue and do you have any suggestions for fixing it?

Your help is appreciated.

This post has been edited by hamluis: 11 December 2010 - 03:24 PM
Reason for edit: Moved from XP to Am I Infected ~ Hamluis.