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HI,Dave it appears the problem is it cannot clean one "Win32/Rootkit.Agent.NSF"
We need to use some specific tools with a helper to get this out.
Please go here....
Preparation Guide ,do steps 6 - 9.
Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
Include this link to this topic in that new topic.
http://www.bleepingcomputer.com/forums/topic366149.html/page__pid__2054082#entry2054082
Trojan Droppers Split away by boopme from AII topic
#16
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Posted 13 December 2010 - 12:26 PM
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Back to top#17 Guest_dave17_*
Posted 13 December 2010 - 02:16 PM
Yeah, I thought that.
I'm doing a backup now, and will be doing the rest tomorrow.
Any idea what's this shsvcs.dll that also can't be cleaned?
I'm doing a backup now, and will be doing the rest tomorrow.
Any idea what's this shsvcs.dll that also can't be cleaned?
#18
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Posted 13 December 2010 - 03:21 PM
The Windows Shell, in the world of computer and technology, is considered to be the most noticeable element in Microsoft Windows' family of operating systems. The shell is referred to as the place where all components of the user interface are displayed. It is the container inside where the dialog boxes, the desktop, the taskbar, and even the Windows Explorer are presented. The shsvcs.dll file enables all these components to be visible to the users. http://dll.paretologic.com/detail.php/shsvcs
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
#20
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Posted 14 December 2010 - 04:05 PM
You're welcome,It may be a couple days but you will get a reply. Just very busy there.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
To avoid confusion, I am closing this topic.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook
