Hello and welcome.. the Cimag is a Trojan.Downloader. It is a Trojan that runs in the background, falsely alerting the user that the computer is infected with spyware. This trojan will then advise the user to download an affiliated rogue Anti-Spyware product. Other acivities that this Trojan will carry out include downloading and installing other malicious files.
I think we can get it with these steps and resolve the other issues.
Next run MBAM (MalwareBytes):
Please download
Malwarebytes Anti-Malware and save it to your desktop.
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.- Make sure you are connected to the Internet.
- Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
- If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
- Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Troubleshoot Malwarebytes' Anti-Malware
Please perform a scan with
Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.- Click the green
button.
- Read the End User License Agreement and check the box:
- Check
.
- Click the
button.
- Accept any security warnings from your browser.
- Check
- Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
- Click the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer.
- If offered the option to get information or buy software at any point, just close the window.
- The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
- When the scan completes, push
- Push
, and save the file to your desktop as ESETScan.txt.
- Push the
button, then Finish.
- Copy and paste the contents of ESETScan.txt in your next reply.
Note: A
log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click
>
Run..., then type or copy and paste everything in the code box below into the Open dialogue box:
C:\Program Files\ESET\EsetOnlineScanner\log.txt
- Click Ok and the scan results will open in Notepad.
- Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
NOTE: In some instances if no malware is found there will be no log produced.
>?>?>?>?>?>?
Quote
I get a notice saying that C:users\Chrispythegull\Appdata\local\kmcstat.dl is not able to load,
Its not unusual to receive such an error after using specialized fix tools.
A "
Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated
orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.
To resolve this, download
Autoruns, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click
here if you're not sure how to do this.)
Open the folder and double-click on
autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say
Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. {{ kmcstat.dl}}
Right-click on the entry and choose
delete.
Reboot your computer and see if the startup error returns.
Credit to quietman7
Help
Back to top
