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Hello everyone....Please bear with me as I am a 58 year old woman who is not up to date at all on computer jargon. Everything that I know about computers I taught myself. With that said I will get to my problem. I recently purchased a Dell P4 desktop computer and had it shipped over 1800 miles (UPS) It is shutting down by itself at times and shows a flashing yellow light on the front. This was happening exclusively when I would be playing World of Warcraft but now is happening more often when I am online. Is it possible that anything could have come loose during shipping? Is this something that a novice could look at? I instinctively thought that the sounds coming from my pc were wrong from day one. It is not set to hibernate or standby. The processor is Intel Pentium 4 and has a Nvidia video card installed as well. I hope that I am making sense to you. Thank you very much for looking at my post.
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New pc randomlly shuts off
#1
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Posted 30 November 2010 - 06:54 AM
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#2
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Posted 30 November 2010 - 07:24 AM
Hi 
.
Have you contacted the entity which sold you the system?
IMO, troubleshooting issues with a new system...is not the way to go for any user with a new system.
If you bought the system used, any number of items may be defective or out of order.
Louis
.Have you contacted the entity which sold you the system?
IMO, troubleshooting issues with a new system...is not the way to go for any user with a new system.
If you bought the system used, any number of items may be defective or out of order.
Louis
#3
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Posted 02 December 2010 - 12:26 PM
Received from OP via PM today:
"ty for responding to me. Yes i did. I bought a refurbished pc from 199computerstore. It sounded funny when I first started it up. I ran diagnostics on it, i get the msg. that chipset is disabled. Is it disabled because of the Nvidia card? I do not know. When the thing goes off a light flashes on the front (yellow) I think something is not right with the fan but I am only guessing because of the way it sounds. I am on a fixed income and only want to pay for what is necessary. May I open it up just to see if the fan is in correctly? How would I know? I thought I would look and see if everything was connected. ty very very much "
My response to the above...I cannot tell you what may be wrong with a refurbished system you did not acquire from me. I suggest that you contact the former owner.
It seems that you now need to do the sort of things...which would have better performed before purchasing or immediately upon discovering problems.
I reiterate...I would contact the seller of that system...and review the terms of sale agreed to.
Louis
"ty for responding to me. Yes i did. I bought a refurbished pc from 199computerstore. It sounded funny when I first started it up. I ran diagnostics on it, i get the msg. that chipset is disabled. Is it disabled because of the Nvidia card? I do not know. When the thing goes off a light flashes on the front (yellow) I think something is not right with the fan but I am only guessing because of the way it sounds. I am on a fixed income and only want to pay for what is necessary. May I open it up just to see if the fan is in correctly? How would I know? I thought I would look and see if everything was connected. ty very very much "
My response to the above...I cannot tell you what may be wrong with a refurbished system you did not acquire from me. I suggest that you contact the former owner.
It seems that you now need to do the sort of things...which would have better performed before purchasing or immediately upon discovering problems.
I reiterate...I would contact the seller of that system...and review the terms of sale agreed to.
Louis
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