Help
So after my computer got slammed with a virus, I uninstalled Trend Micro PC-cillin 12, because I hadn't gotten any emails or updates from them in about 2 years. Now, I'm getting emails about an upcoming renewal for my product, and that it will renewal AUTOMATICALLY within 5 days. It listed some steps to do in order to cancel the renewal process. One way involved entering an order number, which I didn't have. The second requested the last 5 digits of the credit card on the account, then your email, which I did (Was that smart? I figured it wasn't the whole number, so it wasn't a big deal).
Well, it said there was an option to turn off the auto-renewal, but it doesn't exist, and since it's a weekend, I can't call their support line yet. This is driving me crazy. What am I supposed to do? I think I'm going to get charge 50 dollars in about 2 weeks if I can't figure this out.
Edit: Moved topic from Breaking Virus & Security News to the more appropriate forum. ~ Animal
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What's up with Trend Micro? Auto-Renewal issues?
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#2
- Bleepin' Animinion
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Posted 13 November 2010 - 11:22 PM
Use any and all available information you need to get assistance from Trend Micro here: Trend Micro Contact Us Page
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Andrew Brown
A learning experience is one of those things that say, "You know that thing you just did? Don't do that." — Douglas Adams.
Why is the word abbreviation so long?
Follow BleepingComputer on: Facebook | Twitter | Google+
#3
- Learning To Bleep
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Posted 13 November 2010 - 11:38 PM
Cancelling the Auto-Renewal seems pretty easy by looking at these instructions : http://store.trendmicro.com/store?Action=DisplayAutoRenewInformationPage&Env=BASE&Locale=en_US&SiteID=tmamer
#4
- New Member
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Posted 14 November 2010 - 03:50 PM
Think I got it figured out. They didn't update the page, so I was looking for a button that didn't exist. It wasn't as simple as clicking disable auto renewal, it was called remove auto-bill or something. Still, should have seen it faster.
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