BleepingComputer.com: Two Quick Question About My Post in Malware/Virus Removal

Hi,
It looks as though it might take a week or longer to receive any response for assistance in the 'Virus, Trojan, Spyware, and Malware Removal Logs' Forum, but I have a couple of questions about the process there.

1. How long should I wait until I wonder whether or not my post might have gotten lost in the many pages? Right now it has only been a couple of days, and I am not feeling impatient while waiting but as my post drops back to page 16 and is surrounded by abandoned topics and such I just want to keep an eye on it from my end and not wait three or four weeks to check in if it doesn't normally take that long to hear from someone.

2. After I made my initial post I later edited it that evening to include the DDS and GMER logs after I could finally get a GMER scan to complete. By that time I noticed my topic had 81 views, and I am wondering if there will be any potential delay for me if a support person(s) scanned my post and moved on for now since I initially had no logs posted? I don't want to miss out on some assistance because someone thought they didn't have enough information to make a decision about whether or not they could help me. I did not reply to my own post to discuss this because I read your information that new posts are addressed in the order in which they appear on the forum.

As a brief aside, my only thought about hoping someone can see all my information sooner rather than later is because I noticed in other posts that there are often requests for updated GMER scans since a length of time has passed after the original post. I had fits trying to get GMER to complete without freezing my computer so I am a little worried that I may or may not be able to get another log for someone at a later date.

Thank you in advance for your time and your reply. I had mentioned in my post there, but I am a mommy to thirteen month old triplets so I am trying to watch the forum but don't have the ability to hang around my computer a lot! If I know I shouldn't even think about a response for a couple of weeks then I will quit trying to swing by for a while.
Kristie

Hello there,

Triplets - you've got your hands full!

To address your concerns:

About your topic getting hidden - Because of the huge number of log topics and requests for assistance in that forum, we have devised a means of seeing only those topics with no responses. While still a long list, it isn't cluttered with all the other posts. Your topic won't get lost there.

View count - Includes everyone that looks at the topic: guests, folks looking for a solution, moderators checking to see the topic is in the right forum, yourself, and others.

ALL topics in that forum are answered - it can simply take a while. At present, the oldest unanswered topic is dated Oct. 13 and yours is dated Oct. 19.

While we do try to address topics from oldest to newest, there are times that newer topics are answered earlier for a number of reasons; ability and level of training of the one responding, the operating system each of which are different, etc.

I'd suggest checking your topic: http://www.bleepingcomputer.com/forums/topic354681.html once a day for a response as the e-mail notification system may not be reliable.

I hope this addresses all your concerns,

Orange Blossom

Thank you so much for your reply, Orange Blossom.

I will try to check in each day. I noticed some members' topics being closed because they hadn't responded in a timely manner, but I am sure they will give me a couple of days to see if I am out here. . .in between diapers, meals, errands, work, more diapers and meals, some cuddling and stories, and on and on!!!

Your answers will let me file away the process in my head and not think about it until I see someone has checked in with me.

I see you are in Bloomington! My husband went to grad school there at the School of Informatics and lived there from 2004-2006 (at least I think it was a two year program ).

Thanks again,
Kristie

You're welcome.

And once your topic is picked up and you know or think you might not have time to run the instructions soon, let your helper know.

~ OB