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I would only format the C drive as an absolute LAST RESORT!
I agree with Broni that the system looks to be infected
You mentioned that you had one infection called security something.
If it is security tool its a beast to remove and needs to be done correctly
Pls follow Broni's advice and post in the Am I Infected forum so that our people can take a look at it.
Pls be patient, as they are extremely busy but they are extremely good!!
When the system is cleaned I would advise installing Avast or any other free antivirus software.
Anything except for Norton, which some consider a virus in and of itself.
Unable to load Norton in Win XP Home Prem Norton says it is a permissions problem in registry
#16
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Posted 21 October 2010 - 06:06 PM
In the beginning there was the command line.
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#17
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Posted 21 October 2010 - 06:20 PM
My suggestion for you would be to follow the instructions in This Guide starting at Step 6.
Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
#18
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Posted 22 October 2010 - 09:35 AM
Update. I am following directions to post the information to the Malware Removal forum. GMER will not run to completion. The first time it ran for about a minute then I got a blue screen saying - approx - Windows was shut down to prevent damage. Bad Pool Caller. STOP: 0x000000c2, (0x00000040, 0x00000000, 0x80000000, 0x00000000)
I ran GMER again and it ran for about three minutes. Then I noticed that nothing was happening and the mouse would not respond. I had to turn the computer off with the button. But the hard drive light was completely on, not blinking, just on.
I tried opening into Safe to try to run GMER. However GMER did not show up on the desktop or in the programs. I rebooted.
This time when I tried to run GMER (after unchecking the appropriate boxes) it just locked up my computer. Hard drive light full on and mouse dead. I turned the computer off with the button and rebooted.
So I guess I will post in the Malware Removal forum with the dds.txt and attach.txt file only. Not sure where to go from here.
I ran GMER again and it ran for about three minutes. Then I noticed that nothing was happening and the mouse would not respond. I had to turn the computer off with the button. But the hard drive light was completely on, not blinking, just on.
I tried opening into Safe to try to run GMER. However GMER did not show up on the desktop or in the programs. I rebooted.
This time when I tried to run GMER (after unchecking the appropriate boxes) it just locked up my computer. Hard drive light full on and mouse dead. I turned the computer off with the button and rebooted.
So I guess I will post in the Malware Removal forum with the dds.txt and attach.txt file only. Not sure where to go from here.
This post has been edited by tyl604: 22 October 2010 - 09:57 AM
#19
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Posted 22 October 2010 - 10:19 AM
Go ahead and post the topic and include a link to this topic.
Please be patient, our Malware Removal Team is extremely busy, they literally receive hundreds of request for help. One of the team members will help you as soon as possible.
Please be patient, our Malware Removal Team is extremely busy, they literally receive hundreds of request for help. One of the team members will help you as soon as possible.
#20
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Posted 22 October 2010 - 10:49 AM
http://www.bleepingcomputer.com/forums/topic355511.html/page__p__1984413#entry1984413, your current topic in the Malware Removal Logs forum.
Now that your log is properly posted,you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.
To avoid confusion, I am closing this topic.
Louis
Now that your log is properly posted,you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.
To avoid confusion, I am closing this topic.
Louis
