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windows vista network connections

#1 User is offline   boltp666 

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Posted 06 October 2010 - 01:41 PM

Hey I have a user who uses dsl from us, but when he goes into manange network connections than clicks on the network connection it lists their username and password saved, but sometimes it doesnt authenticate. any input on this?

#2 User is offline   cryptodan 

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Posted 06 October 2010 - 02:21 PM

The DSL Modem should be the only thing doing the authentication. What kind of DSL is set up, PPPoE or PPPoA? What kind of modem do you offer your customers, and who do you work for?

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
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#3 User is offline   boltp666 

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Posted 06 October 2010 - 07:36 PM

it is PPPOE it is a verizon modem. we are like a reseller for verizon DSL. and i work for Craftech Computer Solutions we mostly do RMS, but other stuff as well.

#4 User is offline   cryptodan 

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Posted 06 October 2010 - 07:38 PM

The DSL Modem will be the one doing the Authentication. Have them call up Verizon.

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
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If I am helping you, then Please Send Me a Message!with your thread link in it. This is only if I haven't replied back to you within 24 to 48 hours.
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