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Dell Inspiron 1501
WIN XP Pro SP2 (originally, then all updates)
Symptom:
User says she reported an error message saying "Office cannot confirm the registration of this program. Use the control Panel to resolve" or something to that effect. User attempted to [Shutdown] and nothing happened (i.e. no shutdown occurred) User powered off manually.
System now boots past splash screen to black screen and prompts Services.exe - Application error "The application failed to initialize properly (0x00000033) Click OK to terminate application.
In Recovery Console:
Ran Chkdsk /r - reported found bad and repaired
Ran FIXBOOT
Problem persists
Laptop has valuable data.
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XP Pro Boots to Log-in then Error. services.exe the application failed to initialize properly
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#2
- Bleepin Madman
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Posted 30 September 2010 - 10:52 AM
Can you boot it into safe mode via hitting F8 after the BIOS Post Screen.
My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
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#3
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Posted 30 September 2010 - 10:56 AM
I'd run the appropriate hard drive diagnostic...after moving all desired data files to another home.
http://pcsupport.about.com/od/findbyerrorm...p0x00000033.htm
When I see "hardware" as a suspect...I think hard drive first...until proven innocent
.
Louis
http://pcsupport.about.com/od/findbyerrorm...p0x00000033.htm
When I see "hardware" as a suspect...I think hard drive first...until proven innocent
.Louis
#4
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Posted 30 September 2010 - 10:59 AM
Negative -
OS boots to black screen the prompts the Services.exe error
OS boots to black screen the prompts the Services.exe error
#5
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Posted 30 September 2010 - 11:01 AM
hamluis, on Sep 30 2010, 09:56 AM, said:
I'd run the appropriate hard drive diagnostic...after moving all desired data files to another home.
http://pcsupport.about.com/od/findbyerrorm...p0x00000033.htm
When I see "hardware" as a suspect...I think hard drive first...until proven innocent.
Louis
http://pcsupport.about.com/od/findbyerrorm...p0x00000033.htm
When I see "hardware" as a suspect...I think hard drive first...until proven innocent
.Louis
Will do. I'll run HW diagnostic from F12 screen on Dell. But unable to access any data to remove.
#6
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Posted 30 September 2010 - 11:09 AM
Ran Dell Diagnostic from F12 menu which reported:
Error Code 0142
Error Code 2000-0142
Unit 0; Drive self test failed byte 79
So it appears I may have a HW problem. I still need assistance in retieving data from drive. Any suggestions?
Error Code 0142
Error Code 2000-0142
Unit 0; Drive self test failed byte 79
So it appears I may have a HW problem. I still need assistance in retieving data from drive. Any suggestions?
This post has been edited by readk: 30 September 2010 - 11:11 AM
#7
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Posted 30 September 2010 - 11:24 AM
Remove the hard drive...attach it to another system...move the files.
You can attach directly or via USB...depends on the good system and type of hard drive in the troubled system.
That's all assuming that the drive can be recognized/read by the other system...
But Dell says this about the error, http://support.dell.com/support/topics/glo...E0A55177ED2#HDD
Hard Drive
--------------------------------------------------------------------------------
Remove and reinstall the Hard Drive for the error codes:
1000-0141
2000-0141
1000-0142
2000-0142
1000-0143
2000-0143
1000-0144
2000-0144
1000-0145
2000-0145
1000-0146
2000-0146
Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive, re-run the diagnostics. If you receive the same error code, Contact Us.
http://support.dell.com/support/topics/glo...0401E0A55174AE6
Since you have a Dell on your hands...I would take their suggestions.
Louis
You can attach directly or via USB...depends on the good system and type of hard drive in the troubled system.
That's all assuming that the drive can be recognized/read by the other system...
But Dell says this about the error, http://support.dell.com/support/topics/glo...E0A55177ED2#HDD
Hard Drive
--------------------------------------------------------------------------------
Remove and reinstall the Hard Drive for the error codes:
1000-0141
2000-0141
1000-0142
2000-0142
1000-0143
2000-0143
1000-0144
2000-0144
1000-0145
2000-0145
1000-0146
2000-0146
Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive, re-run the diagnostics. If you receive the same error code, Contact Us.
http://support.dell.com/support/topics/glo...0401E0A55174AE6
Since you have a Dell on your hands...I would take their suggestions.
Louis
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