Outlook 2007 crashes every time I print

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Outlook 2007 crashes every time I print Outlook 2007 crashes every time I print

#1 rschoeneck

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Group: Members
Posts: 1
Joined: 30-September 10

Posted 30 September 2010 - 09:55 AM

Formatted my system the other day because of some AV problems, reinstalled everything fine, but now whenever I try to print an email from outlook the program crashes. All othere MSO programs work fine and I'm able to print through.

Uninstalled, reinstalled, installed MSO 2007 SP2, still same thing - I'm currently on round 3 of installing MSO 2007 again and running updates again. Help?

Read someplace about removing the OutlPrnt file, tried and nothing. System error info;

AppName: outlook.exe
AppVer: 12.0.6423.1000
AppStamp: 49b08185
ModName: kcpdlxl.dll
ModVer: 2.2.9.30
ModStamp: 3f79b0d4
fDebug: 0
Offset: 0002e50b

Attached screen shot link of crash screen, error reporting & printer queue http://img193.imageshack.us/f/sp3220100930104156.jpg/

Help - what's going on here? Windows XP Pro SP3

This post has been edited by rschoeneck: 30 September 2010 - 09:56 AM

#2 cryptodan

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Group: BC Advisor
Posts: 18,361
Joined: 08-September 08
Gender:Male
Location:Catonsville, Md

Posted 30 September 2010 - 10:03 AM

You need to update your printer drivers and print software or change the settings in Outlook on how it prints.

My work schedule is as follows: Mon and Tues 1800 to 0600, Friday - Sunday 1800EST to 0600, and Wednesday to Thursday 1800est to 0600. So if I do not respond right away I am at work.
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