Mouse freezes when using a USB keyboard.

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Mouse freezes when using a USB keyboard.

#1 Avg_Joe

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Posted 28 September 2010 - 12:47 PM

My mouse freezes on every other 'Restart' when using a USB keyboard.

I’m running Windows 2000 XP Pro (sp3)
I’m using a ps/2 mouse and an USB keyboard.

Problem; Upon ‘Restart’ my mouse pointer freezes (keyboard is OK). I restart again and it’s OK.

What I have found: It doesn’t really freeze it only swaps from the mouse ps/2 port to the keyboard ps/2 port.

If I plug in a mouse in both ports, it doesn’t freeze, it only moves control from one port to the other.

If I plug in a ps/2 keyboard into the keyboard port, it works fine!

What I have done ….
Used a different mouse
Installed the latest drivers
Disabled the keyboard.
Removed and reinstalled the mouse and keyboard.
Updated Windows
Check for virus, spyware, malware, etc…

Thanks,

Joe

#2 cryptodan

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Posted 28 September 2010 - 01:04 PM

Have you made sure that your USB/Chipset Drivers are updated? It shouldn't be swapping between different keyboard ports.

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#3 Avg_Joe

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Posted 28 September 2010 - 01:41 PM

Thanks,

I thought I had, but I tried it again. The wizard states the "it could not find a better match"

The current version is: 8.2.0.1008

#4 cryptodan

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Posted 28 September 2010 - 01:42 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

#5 Avg_Joe

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Posted 28 September 2010 - 08:17 PM

http://speccy.piriform.com/results/BEOhlsmSlYSE8eMuAs9Ql3Y

Hopefully this works.

#6 Gabrial

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Posted 28 September 2010 - 11:38 PM

Have you tried disabling your PS/2 mouse port driver in windows? Perhaps you can turn off USB Legacy support in bios as well so the mainboard isn't trying to emulate a ps/2 device for your USB mouse.

If you do disable USB Legacy support you will need to use a PS/2 keyboard to access BIOS.

This post has been edited by Gabrial: 28 September 2010 - 11:40 PM

#7 cryptodan

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Posted 29 September 2010 - 01:21 AM

Are you using an actual Microsoft Mouse? I have had issues with MS Mice in the past where it would just die all of a sudden, so I stick with Logitech now.

#8 Avg_Joe

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Posted 29 September 2010 - 06:55 AM

Gabrial, on Sep 29 2010, 12:38 AM, said:

I'm a newby with this I responded to this ... but I di not see it.

Did you, by any chance, see it?

#9 Avg_Joe

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Posted 29 September 2010 - 07:06 AM

Gabrial, on Sep 29 2010, 12:38 AM, said:

I am using a ps/2 mouse and a USB keyboard.

I have disabled both the mouse and keyboard, as well as uninstalled, reinstalled and updated the drivers.

I don't see the point in disabling the USB Legacy support if I would have to use a ps/2 keyboard. Remember, everything works fine when I connect a ps/2 keyboard. (Even if I leave the USB keyboard connected)

I hope this makes sense to you.

#10 Avg_Joe

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Posted 29 September 2010 - 07:08 AM

cryptodan, on Sep 29 2010, 02:21 AM, said:

Are you using an actual Microsoft Mouse? I have had issues with MS Mice in the past where it would just die all of a sudden, so I stick with Logitech now.

I have not used a ms mouse.

I have tried a Compaq w/ball and an optical Microinv.

#11 Avg_Joe

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Posted 29 September 2010 - 07:19 AM

cryptodan, on Sep 28 2010, 02:42 PM, said:

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

I noticed this after running Speccy: (Under peripherals)

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Device Kind Keyboard
Device Name Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Location plugged into keyboard port

I do not have a ps/2 keyboard plugged in. Also, device manager does not show a ps/2 keyboard.

And so this leaves me confused.

#12 cryptodan

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Posted 29 September 2010 - 08:00 AM

Avg_Joe, on Sep 29 2010, 12:19 PM, said:

cryptodan, on Sep 28 2010, 02:42 PM, said:

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

Can you take some pictures of the back of the computer, and also can you provide the model number of your keyboard?

#13 Avg_Joe

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Posted 29 September 2010 - 08:40 AM

The USB keyboard is a Compaq model SDM 4540UL

I will have to get back to you on the pics

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This post has been edited by hamluis: 29 September 2010 - 03:44 PM
Reason for edit: Removed unnecessary quote ~ Hamluis.

#14 Avg_Joe

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Posted 29 September 2010 - 09:58 AM

Cryptodan, I appreciate all your help w/this. I have 3 pics, but I keep getting the message 'Request Entity is Too Large'. I have attached the only file that would upload. I will reduce the size of the others (183k & 216K) and try again.