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Repairing Outlook Express

#1 User is offline   Hal06 

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Posted 26 September 2010 - 07:55 PM

My elderly mother uses Outlook Express. She knows nothing about computers. She lives several states away.

Starting yesterday, she has not been able to open Outllook Express. Some sort of dll file is missing. How do I walk her through a reinstallation over the phone? Is OE freestanding or is it linked to Explorer? It appears from my research that if I help her reinstall IE, OE will be automatically reinstalled. Is that correct? Thanks.

#2 User is offline   Broni 

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Posted 26 September 2010 - 08:34 PM

OE is part of IE.
Try IEFix: http://windowsxp.mvps.org/IEFIX.htm
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#3 User is offline   hamluis 

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Posted 04 October 2010 - 10:58 AM

How to reinstall or repair Internet Explorer and Outlook Express in Windows XP - http://support.microsoft.com/default.aspx?kbid=318378

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#4 User is offline   Eyesee 

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Posted 04 October 2010 - 03:38 PM

Knowing the exact error message would also be helpful.
In the beginning there was the command line.

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