BleepingComputer.com: Vista reboots at start-up

Hey there,

So I had a virus last week on my sister's laptop (Vista Home Premium x86), and with the help of the "Am I infected? What do I do?" forum I removed it.
Problem is, along with the virus came a pretty big problem.
When I log into the main account under either Normal mode or Safe Mode with Networking, a message box appears saying:

"You are about to be logged off":
"Windows has encountered a critical problem and will restart automatically in one minute. Please save your work now."

Then a Windows Error box appears:

"Services and Controller app stopped working and was closed.":
"A problem caused the application to stop working correctly. Windows will notify you if a solution is available."

And the computer reboots, and the cycle repeats itself.

Now I would format my computer, but we lost the Toshiba recovery disk, so we're very stuck.

Any help would be appreciated!

This post has been edited by supratroopa: 03 September 2010 - 06:36 PM

Another thing: I just scanned with Sophos Anti-Rootkit. It showed about 7 files and deleted them all except one: C:\Windows\System32\drivers\senpuqd.sys, giving the reason: "A device attached to the system is not functioning".
Does anyone know what that file is? I've searched around Google for solutions to my problem and every time someone mentions a mysterious file in the drivers folder.

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

So I posted the DDS.txt, Attach.txt and ark.txt logs in the removal log file section.
The link is: http://www.bleepingcomputer.com/forums/topic345028.html

This post has been edited by supratroopa: 03 September 2010 - 10:48 PM

Good

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic345028.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.