BleepingComputer.com: Ascentive Active Performance Infection

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Ascentive Active Performance Infection

#31 Hunter_1980

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Posted 20 September 2010 - 12:47 PM

Ran the scan, install disk was NOT requested, and the computer did not reboot automatically.

I have a normal desktop now. What's next?

#32 mpascal

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Posted 21 September 2010 - 03:50 PM

Everything is looking good, no other problems?

Stay with your topic! Topics that go 4 days without a reply will be closed. PM me to reopen.

Please don't PM asking for support. Post on the forums instead.

My help is free, but if you wish to donate and help continue my fight against malware, click here:

#33 Hunter_1980

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Posted 21 September 2010 - 06:13 PM

Well, no problems in that there's no popups & false warnings, but both Ascentive Active Speed & Performance Center are still present. I am unable to uninstall Active Speed, but at least Performance Center no longer appears in the 'Add/Remove Programs' list. Also, I am still unable to uninstall either Mcaffee and Norton (although this may be unrelated to the Ascentive problem, it seems related to the Windows Installer Service).

#34 mpascal

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Posted 21 September 2010 - 06:18 PM

What happens when you try uninstalling McAfee / Norton? You can maybe try the removal tools, they'll be on their respective websites.

#35 Hunter_1980

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Posted 24 September 2010 - 03:57 PM

Neither Mcaffee or Norton were forthcoming with any specific tools for removing their products from a computer. When I try to uninstall either program I get the message: the Windows Installer Service could not be accessed. I tried to uninstall Bearshare, and I get: could not open Install.log file. I tried to remove ActiveSpeed, and I get: Setup.exe has encountered a problem and needs to close.

Am I dealing with a 'clean' system, with an OS that's been crippled by all the malware that's been running on it?

#36 mpascal

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Posted 25 September 2010 - 01:11 PM

Hi there,

I didn't think the machine had been crippled by the malware, but it's still a possibility.

Try running the steps in the link below and see if it resolves the "Windows Installer Service could not be accessed" error.

http://support.microsoft.com/kb/315353

#37 Hunter_1980

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Posted 29 September 2010 - 04:38 PM

Okay, McAffee is gone & most of Norton - I'll deal with LiveUpdate later. I'll keep limping along, going to try the XP repair & see how far that gets me. ActiveSpeed is still on the 'Add/Remove Programs' list.

Thanks for being so patient.

#38 mpascal

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Posted 30 September 2010 - 07:33 PM

Is ActiveSpeed still running at all? Or is it just in your Add / Remove programs list?

#39 Hunter_1980

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Posted 01 October 2010 - 05:32 PM

ActiveSpeed appears to be on the 'Add/Remove' only.

#40 mpascal

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Posted 02 October 2010 - 01:53 PM

And you get an error trying to remove it? My guess is that it has already been removed, and only the registry value keeping it in the Uninstall list is still there.