Poor audio/video quality

#1 global72

Member

Group: Members
Posts: 28
Joined: 14-July 10

Posted 08 August 2010 - 10:41 PM

My audio and video quality has recently gotten very bad. It keeps breaking up, stopping mid-stream and sound is terrible. This is for streaming and playing back music.

#2 MrBruce1959

My cat Oreo

Group: BC Advisor
Posts: 5,328
Joined: 15-November 09
Gender:Male
Location:Norwich, Connecticut. in the USA

Posted 08 August 2010 - 11:09 PM

global72, on Aug 8 2010, 11:41 PM, said:

My audio and video quality has recently gotten very bad. It keeps breaking up, stopping mid-stream and sound is terrible. This is for streaming and playing back music.

Hello and welcome to Bleepingcomputer.

I can understand your stress when things stop working as they should.

I would like to offer you some assistance with your computer problem, but to make my job easier I would need to know some information about your computer.
So introduce us please.

Computer make and model number please.

Video card and sound card information would be helpful as well.

As much as I'd say your video may be an over heating problem, its not common for sound cards to act up, but just the same I have to ask when is the last time you performed any internal computer house keeping?

If its been a while, I would suggest you open that computer up if it is a desktop type and inspect cooling fans and heat sinks for dust build up.
If we're dealing with a laptop, those can still accumulate dust build up, a can of compressed air will sometimes do the trick with blowing out laptop computers.

If you need further instructions please ask, help is a key stroke away.

Bruce.

Please take notice. Oreo and I will not be available until June of 2012.
Thank you for understanding my absence, it is job and college related, so all is good. If I do not answer your PMs this is the reason why. See you all soon!
Bruce.

#3 global72

Member

Group: Members
Posts: 28
Joined: 14-July 10

Posted 11 August 2010 - 10:41 PM

The computer is a Dell Inspiron E1505

Name SigmaTel High Definition Audio CODEC
Manufacturer SigmaTel
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_8384&DEV_7690&SUBSYS_102801BD&REV_1022\4&2973568E&0&0001
Driver c:\windows\system32\drivers\sthda.sys (5.10.5515.0 nd596 cp1, 1.17 MB (1,222,840 bytes), 9/5/2007 10:25 PM)

Name Realtek High Definition Audio
Manufacturer Realtek
Status Error
PNP Device ID ROOT\MEDIA\0000
Driver c:\windows\system32\drivers\rtkhdaud.sys (5.10.0.5919 built by: WinDDK, 5.61 MB (5,884,416 bytes), 11/4/2009 11:31 AM)

Name Realtek High Definition Audio
Manufacturer Realtek
Status Error
PNP Device ID ROOT\MEDIA\0004
Driver c:\windows\system32\drivers\rtkhdaud.sys (5.10.0.5919 built by: WinDDK, 5.61 MB (5,884,416 bytes), 11/4/2009 11:31 AM)