Found New Hardware Wizard and Add Printer Wizard do nothing

Found New Hardware Wizard and Add Printer Wizard do nothing They simply look forever until they say that they cannot find software

#1 wizejoker

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Posted 17 July 2010 - 05:39 PM

Over the last year, all the new hardware devices I have bought will not work on my laptop. When I plug in the devices, they just bring up the found new hardware wizard and never does it work. I even have the disc for all of them and it still just doesn't work. Specifically, I have a lexmark printer. I have downloaded the drivers on their website but I still cannot install the printer because halfway through installation, I have to plug in the printer to the computer and it cannot be recognized. I went to Sony Vaio's website and updated a few things. I believe I'm working on SP3 right now. any advice or suggestions?

I need to add that I cannot find the XP disc. I'm not sure whether it came with my computer when I bought it but I just can't find it.

This post has been edited by wizejoker: 17 July 2010 - 05:40 PM

#2 hamluis

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Posted 17 July 2010 - 06:03 PM

Some USB devices...need to have the drivers installed/available...before the device can be recognized.

Whatever printer you are using...are you following the installation instructions provided by the printer manufacturer?

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#3 cryptodan

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Posted 19 July 2010 - 04:11 AM

Do you have all the updates such as SP3 and made sure all your drivers are updated for your hardware?

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#4 wizejoker

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Posted 19 July 2010 - 09:20 AM

hamluis, on Jul 17 2010, 06:03 PM, said:

Yeah, the instructions were pretty vague though. The one inserted sheet just said to insert disc and follow the steps. Problem is, when I insert the disc, my drive doesn't detect it so it cannot run from the disc. But I downloaded the same thing from the Lexmark website and followed the steps on that set-up.

I believe I'm up to date. I just ran Windows Update a day or two ago. I have also tried to update all the drivers for my system but it says that nothing needs to be updated.

Here are a few pictures to hopefully clear up my problem a little more.